2023 Customer Centricity Customer Relationship Management Effort Score 
Totango
NOVEMBER 27, 2023
After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey. Analyzing extensive datasets to forecast trends.
TechSee
JANUARY 25, 2023
Most field service departments operate in a highly competitive and customer-centric marketplace. Top Field Service Management Influencers in 2023 John Carroll, CEO, Service Council Bob Feiner joined Dell Technologies in 1999 and currently serves as Senior Vice President of Dell EMC’s Global Deployment and Field Services business.
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SurveySensum
JULY 4, 2023
These compelling numbers underscore the importance of customer experience and emphasize that it should not be taken lightly. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Define your key metrics that will serve as your indicators for customer satisfaction.
SurveySensum
JULY 4, 2023
These compelling numbers underscore the importance of customer experience and emphasize that it should not be taken lightly. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Define your key metrics that will serve as your indicators for customer satisfaction.
Gainsight
MAY 18, 2023
Over the last year, the Scaled team has achieved: 21% year-over-year (YOY) increase in customers that successfully onboarded in the first 30 days of their contract 37% YoY increase in the number of business reviews completed Increased CSAT scores from 4.2 Certinia provides customer-centric solutions to accelerate business growth.
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