BirdEye

FEBRUARY 21, 2023

We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. Nearly 60% of marketers believe that social media marketing is a “very important” asset to their overall marketing strategy.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. This accomplishment is a testament to our team’s hard work and dedication and also a reflection of the positive experiences and trust customers have in Birdeye.

Report 111

Report Management Comparison Feedback 111

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. When in the market for a local business or service, consumers are highly likely to research online first.

Consumers 116

Consumers Report Multi-Channel Data 116

InMoment XI

OCTOBER 30, 2024

Home insurance customer experience : Home insurance customers want clear coverage options and quick claims processing. Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

BirdEye

SEPTEMBER 1, 2023

Seize this chance to learn directly from the best in the industry about the transformative potentials of AI and its impact on the digital customer journey. The post Birdeye View 2023: Learn more about our keynote speakers appeared first on Birdeye Customer Experience Management.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

BirdEye

DECEMBER 21, 2022

billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. Short-form videos aren’t going anywhere, and with that in mind, marketers are using Stories as a new marketing tool. Crisis management will be a necessity in 2023. TikTok is projected to reach 1.8

Social Media 97

Social Media Trends Video Groups 97

SurveySparrow

JULY 23, 2023

Let’s open the stage with a quote from Bill Gates, “Your most unhappy customers are your greatest source of learning.” ” This quote beautifully captures the essence of Customer Experience Management (CEM). Personalized Marketing : Create customized campaigns based on customer data.

Customer Experience Management 52

Customer Experience Management CEM Omni-Channel Tools 52

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales?

Sales 111

Sales Chatbots Trends Report 111

BirdEye

SEPTEMBER 26, 2023

AI can help you scale medical procedure scheduling, payment processing, marketing, advertising, record keeping, data maintenance, and so much more. Guaranteeing a satisfactory patient experience is one of the few ways healthcare businesses can seek to retain their clients.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. A CX platform offers: Improved customer engagement. Having a 360-degree view of customers across all touchpoints means you can understand them better.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

BirdEye

MAY 26, 2023

In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. Ensure your institution or practice is compliant with its HIPAA requirements in 2023 when you implement any of these software solutions. Table of contents What is HIPAA compliance?

Software 98

Software Healthcare Guidelines Insurance 98

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

BirdEye

MAY 30, 2023

In addition, you can use customer feedback software to measure and analyze the website feedback, survey responses, and customer opinions you receive. Industry experts are labeling 2023 as the “ feedback economy. ” Enhanced innovation User feedback can reveal areas where you’re falling behind in your market.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

BirdEye

MAY 11, 2023

Buying mortgage leads is expensive and comes without any guarantee that it consists of high-intent customers from your target market. Instead, you can explore other organic channels to find potential customers. Content marketing focuses on creating unique content your potential clients find valuable.

Social Media 98

Social Media How To Return on Investment ROI 98

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

BirdEye

JUNE 23, 2023

In 2023, the best way to showcase products is with Google Shopping Ads. Google Shopping Ads have surpassed text ads in key markets , including the U.S. & The post A quick guide to Google Shopping Ads in 2023 appeared first on Birdeye Customer Experience Management. Why invest in Google Shopping Ads?

Ecommerce 98

Ecommerce Advertising Apparel Retail 98

BirdEye

MAY 5, 2023

Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Businesses can easily create and manage listings of items for sale or services for hire with its user-friendly interface.

Advertising 98

Advertising Automotive Retail Sales 98

BirdEye

APRIL 19, 2023

Your business should fill an area of the market that’s lacking. You can start with small business ideas from home and build up as you gain more customers and revenue. Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start.

Social Media 97

Social Media Consulting Ecommerce Financial 97

BirdEye

JUNE 22, 2023

Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. And that is why it is important to understand the different types of customers before designing a marketing strategy. Effective customer service is based on knowing what your customers expect, want, and need.

Case Study 98

Case Study Social Media Loyalty Customers 98

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. The idea you choose should solve a customer problem or improve an existing product or service offering. Conduct market research : Thorough market research helps prove the viability of your business ideas.

Insurance 98

Insurance Social Media Transportation Consulting 98

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

MARCH 10, 2023

Social media is a crucial component of any company’s marketing strategy. Well, it’s because an audit of social media is an essential tool for any business looking to improve its social media presence and maximize its return on investment from social media marketing efforts. What is a social media marketing audit?

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

BirdEye

MAY 12, 2023

Referral codes are easy to create, share, and customize for every campaign. An easy-to-use referral marketing program leverages the power of word of mouth to win more clients and grow your business. What makes Flaviar unique, however, is its referral marketing strategy. And that’s what referral codes are for.

Examples 98

Examples Apparel Social Media Fashion 98

BirdEye

MAY 3, 2023

Marketing objectives are actions that’ll help you achieve your marketing goals. In this blog, we’ll share some strategies for setting effective marketing objectives to reach your desired results. And an effective marketing objective starts with strategies for each of these more manageable elements.

Strategy 98

Strategy Marketing Social Media Net Promoter Score 98

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do?

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

MAY 9, 2023

Referral cars are similar to business cards your customers can carry around if they want to talk about your business to friends and family. Based on your choice of marketing channels, referral cards can be physical or digital. People love to share their experiences about businesses with others, good and bad. Book a demo today!

Rewards Programs 98

Rewards Programs Fashion Social Media Brands 98

InMoment XI

DECEMBER 7, 2023

Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience. Customer-centric companies are 60% more profitable than companies that don’t focus on customers. 32 Customer Experience Statistics You Need to Know for 2024 ( [link] ).

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

BirdEye

NOVEMBER 23, 2022

Instagram marketing can help you reach your target audience, grow a following for your business, while also improving your lead generation rates. Instagram is surely a strong marketing tool for businesses of all sizes. Marketing on Instagram can be challenging, especially for those who aren’t super tech-savvy.

Marketing 98

Marketing Social Media Advertising Video 98

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. Identify Ideal Customer Profiles (ICPs). Accelerate operational improvement.

Analytics 195

Analytics Data Effort Score Social Media 195

BirdEye

FEBRUARY 6, 2023

In this blog post, we’ll explore the role of social media in healthcare marketing and how you can make the most of it. While many traditional marketing strategies available, social media is one of the most critical channels for healthcare brands and professionals to connect with younger audiences seeking information online.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

FEBRUARY 15, 2024

With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

Automotive 111

Automotive Healthcare Hospitality Retail 111

BirdEye

APRIL 7, 2023

Are you excited to run your next marketing campaign and see the results? Measuring the success of your marketing efforts the right way is crucial. By tracking the right marketing KPIs, you can course-correct, amplify suitable campaigns, and achieve higher goals. Table of contents What are marketing KPIs?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

MAY 9, 2024

Combatting fraud and scams Rising threats According to a report by the Federal Trade Commission (FTC), in 2023, consumers in the United States reported losing over $10 billion to fraud, a staggering 14% increase from the previous year. Comprehensive 2023 ad safety metrics Enforcement at scale: Over the year, Google blocked or removed over 5.5

Report 59

Report Advertising Policies Financial 59

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). CXM has completely revolutionized how brands engage with their customers. It leverages a centralized data source to provide consistent interactions throughout the customer journey.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

Sales 98

Sales Marketing Social Media Video 98

Horizon CX

MAY 19, 2023

It involves a fundamental shift in the way an organization operates to better align with its goals, adapt to market conditions, and enhance its overall performance. What is the role of a Customer Experience Manager in leading organizational transformation?

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130