2023 Customer Retention Multi-Channel 
InMoment XI
OCTOBER 30, 2024
Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. A positive customer experience fosters trust and satisfaction. Each channel should be reliable, safe, and easy to use.
InMoment XI
NOVEMBER 22, 2024
Retention Rate Retention rate tracks the percentage of customers who renew their subscriptions to your product over a specific period. It highlights the effectiveness of your customer retention and satisfaction efforts. A high rate indicates strong engagement with your product and loyalty to your brand.
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InMoment XI
DECEMBER 7, 2023
Customer-centric companies are 60% more profitable than companies that don’t focus on customers. As your organization starts your customer experience management efforts, you need to consider how to measure it. A higher customer retention rate typically indicates that a company is keeping its existing customers satisfied.
Optimove
MAY 30, 2023
Our May 2023 survey of marketers shows that for the second year in a row, respondents continue to allocate more of their budget for acquisition marketing versus retention marketing, despite consumer spending uncertainty, and that new customer acquisition can cost five times more than retaining an existing one.
Gainsight
APRIL 10, 2023
By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.
SurveySensum
FEBRUARY 17, 2025
This step can help businesses identify trending themes or popular issues among customers. Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Free Trial for AI Text Analysis : Yes, available 3.
Totango
SEPTEMBER 22, 2023
Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth. CS, more than any other function, is positioned to be the driver of customer results and customer retention to fuel growth.
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