2023 e-support Innovation 
Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).
ECXO
MARCH 6, 2025
CX transformation often requires breaking entrenched habits and coordinating across silos, which wont happen without active support from the C-suite. While customer delight is the ultimate goal, framing it in terms of ROI and competitive advantage speaks the language of executives and ensures CX strategy gets the necessary support.
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AWS Machine Learning
APRIL 19, 2024
In this series, we use the slide deck Train and deploy Stable Diffusion using AWS Trainium & AWS Inferentia from the AWS Summit in Toronto, June 2023 to demonstrate the solution. In File Browser , traverse to the notebooks folder to see notebooks and supporting files. Select MultimodalNotebookInstance and choose Open JupyterLab.
AWS Machine Learning
JULY 3, 2024
To answer this question, the AWS Generative AI Innovation Center recently developed an AI assistant for medical content generation. Amazon Bedrock : to interact with supported LLMs and embedding models. & Topol, E. Commun Med 3 , 141 (2023). Amazon Textract : for documents parsing, text, and layout extraction.
Thematic
FEBRUARY 3, 2025
Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets.
AWS Machine Learning
SEPTEMBER 25, 2024
The 11B and 90B models are multimodal—they support text in/text out, and text+image in/text out. 11B and 90B are the first Llama models to support vision tasks, with a new model architecture that integrates image encoder representations into the language model. The Llama 3.2 Overview of Llama 3.2 11B and 90B Vision models The Llama 3.2
InMoment XI
MARCH 25, 2024
The e-commerce and retail giant implements predictive analytics techniques across various facets of its operations, from its powerful product recommendation engine (“Customers also bought these items”) to dynamic pricing adjustments. Data Governance Unlocks The Impact Of Analytics: Data Strategy & Insights 2023” ( [link] ).
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