2023 Effort Score Multi-Channel Survey 
Lumoa
APRIL 28, 2024
But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
Lumoa
FEBRUARY 14, 2024
A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Warm transfers” are a huge help in this area.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
NOVEMBER 24, 2022
This article looks at 10 of the top alternatives to UserTesting for the year 2023. UserTesting Alternatives of 2023. It is one of the best ways to collect feedback through surveys. The available pre-designed survey templates make it easy to get started with surveys. SurveySparrow.
SurveySensum
FEBRUARY 1, 2024
Consider the differe nces between each collection method, for example: Post-purchase surveys capture immediate reactions and pinpoint specific issues. Structured surveys collect quantitative data for easy analysis and comparison, while open-ended reviews uncover deeper qualitative insights and understand motivations.
Thematic
APRIL 12, 2023
But unless they have a system in place to translate real user experiences into action, then at best they’re wasting effort, and at worst they’re just paying lip service. Context from surveys and user interviews completely opens up your perspective, so you can make fully informed decisions.
Optimove
AUGUST 22, 2023
Let’s dive into consumer insights and intriguing facts about SMS campaigns for the upcoming 2023-24 NFL season. Timely Notifications: SMS is effective for sending real-time notifications, such as live game updates, score changes, or last-minute betting opportunities, keeping NFL gamblers engaged and informed.
InMoment XI
DECEMBER 7, 2023
As your organization starts your customer experience management efforts, you need to consider how to measure it. CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. What Are Customer Experience KPIs and Metrics?
Expert insights. Personalized for you.
208 
Let's personalize your content