Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

Trends 246

Trends Customer Service Chatbots Omni-Channel 246

Lumoa

FEBRUARY 17, 2023

Lumoa Product News for February 2023 Hey everyone! New export process Previously, Lumoa exports were limited to a max of 25k feedback. Track keywords and phrases in your feedback Lumoa has offered the ability to track and alert you to specific feedback using Automated Events for some time. Let’s get started!

Knowledge Base 195

Knowledge Base Feedback Survey Report 195

Lumoa

MAY 9, 2023

Lumoa Product News for April 2023 Hey everyone! You can leave feedback in Lumoa at anytime by using the Give Feedback button, as seen below: New save a card Modal! New “Cost per contact” feature On the new Impact page, you can now apply a numerical value to each feedback. Let’s get started!

Knowledge Base 39

Knowledge Base Feedback Data Tools 39

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Collecting customer feedback. Companies can tailor their CX by listening to customers and following consumer feedback.

e-support 195

e-support Customer Experience Social Media Chatbots 195

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! Automatically get summaries of thousands of feedback Summaries are done on a per card basis, you could get multiple at once! New Norwegian Topic Modeling We now offer an AI that will analyze your feedback and create Topics, in Norwegian! Let’s get started!

Knowledge Base 39

Knowledge Base Competitive Advantage Feedback Data 39

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! The post Product News – September 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates!

Knowledge Base 39

Knowledge Base B2B Touchpoint Feedback 39

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! Keyword suggestions is Lumoa’s way of helping you improve your Topics , as new feedback comes into your account. Exporting detailed feedback. The post Product News – May 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates!

Knowledge Base 39

Knowledge Base Competitive Advantage Survey Feedback 39

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? Generate a URL that will invite your teammates to Lumoa for you Paste that URL anywhere, such as into Slack, Teams, or an email Watch as new people join and get excited about your customers feedback Using this new feature is quite simple. Hey everyone! Let’s get started! Thanks for reading!

Knowledge Base 195

Knowledge Base Touchpoint Survey Feedback 195

Lumoa

OCTOBER 31, 2023

Lumoa Product News for October 2023 Hey everyone! Assume there are two Groups: Group A: “Country = Sweden” Group B: “Country = Germany” Under the previous logic, if a user was apart of both groups, they would only see feedback that came from Sweden and Germany. Let’s get started! Thanks for reading!

Knowledge Base 195

Knowledge Base Groups Survey Policies 195

Lumoa

AUGUST 1, 2023

Lumoa Product News for July 2023 Hey everyone! This process can now be taken on existing feedback in Lumoa as well as future data that comes in. The post Product News – July 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Widgets settings for custom page.

Knowledge Base 39

Knowledge Base B2B Data Trends 39

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! Automatically get summaries of thousands of feedback Summaries are done on a per card basis, you could get multiple at once!

Knowledge Base 195

Knowledge Base Groups Feedback Data 195

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Banking 221

Banking Customer Experience Self Service Financial 221

InMoment XI

OCTOBER 14, 2024

Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. For instance, if they interact with the business once a week but receive feedback requests daily, they are likely to stop participating in future surveys altogether. The survey itself is exhausting to complete.

Survey 195

Survey How To Hospitality Feedback 195

C3Centricity

NOVEMBER 12, 2024

Encouraging leaders to establish and communicate this definition creates a foundation for a company-wide culture that actively listens and adapts to customer feedback. Research from Edelman’s 2023 Trust Barometer shows that 88% of consumers expect businesses to lead with integrity, especially during uncertain times. Source: Edelman.

Leadership 156

Leadership Culture Customer Centricity Rewards Programs 156

InMoment XI

DECEMBER 17, 2024

The ideal candidate understands that only a fraction of customer feedback comes from surveys and that an effective customer experience program will source customer feedback from multiple sources in order to tap into the 85% of customer feedback that is unstructured. The State Of Customer Experience Teams, 2023.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

C3Centricity

FEBRUARY 8, 2025

In 2023, Spotify used not just user listening data but an understanding of the emotional drivers behind their customers’ listening habitsself-reflection and social sharing. Internal business insightssuch as employee feedback, operational inefficiencies, and market trendsare equally crucial.

Innovation 156

Innovation Leadership Customer Insights Report 156

InMoment XI

OCTOBER 30, 2024

Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. In fact, it’s one of the most impactful applications for collecting customer feedback. As a result, Allianz witnessed a 5.7%

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around.

Feedback 195

Feedback Hospitality Analytics Touchpoint 195

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. Helsinki, 31 January 2023 The UK-based retail and commercial bank Shawbrook has selected Lumoa to help them manage and analyze feedback from their customers. NPS, CSAT, online ratings. It’s too much. Lumoa makes this easy.

Banking 195

Banking Feedback Management Culture 195

Clarivate

JULY 26, 2022

Starting from the 2023 JCR release, Journal Impact Factors will be expanded to all Web of Science Core Collection journals including arts and humanities. Today we’re proud to announce that in the 2023 release of the Journal Citation Reports , all Web of Science Core Collection journals will receive a Journal Impact Factor (JIF).

Report 143

Report Exercises Consulting Feedback 143

InMoment XI

AUGUST 17, 2023

Happy customers become brand advocates, fueling growth through positive customer feedback. Continuous Improvement: Customer experience serves as a continuous customer feedback loop for product improvement and helps you to identify emerging trends, evolving needs, and areas that require ongoing enhancement.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Analysis 195

Analysis Feedback Customer Experience Customers 195

Experience Investigators by 360Connext

JULY 7, 2023

In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX (..)

Customer Experience 257

Customer Experience Feedback Customers How To 257

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 195

Analysis Survey Feedback How To 195

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. Table of contents What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

ECXO

JUNE 11, 2024

Personalized Learning and Development AI-driven personalized learning paths and continuous feedback mechanisms are revolutionizing employee development. Use feedback and performance data to refine AI systems and practices, ensuring they continue to meet organizational and employee needs.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Further, Barclay estimates that optimizing for the feedback economy could yield a $3.2 All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s like having a smart assistant that helps you analyze customer feedback, understand their needs, and improve your products or services. Use hashtags, mentions, and comments to find unfiltered feedback.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Experience Investigators by 360Connext

JANUARY 10, 2023

Customers are happier than they’ve ever been , and you know that because their feedback shows it. This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. They lead to big things!

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

ShepHyken

MARCH 10, 2025

How can customer feedback effectively enhance products and services? AI not only help with front-facing customer support but it can help identify reasons behind customer churn and dissatisfaction that might not appear in customer feedback. What challenges do businesses face in becoming truly customer-centric?

Customer Expectations 76

Customer Expectations Meeting Net Promoter Score Chatbots 76

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Software 119

Software Customer Success Innovation Report 119

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. The product rankings are based on genuine customer feedback and other factors like media mentions and competitive comparisons. 95% believe that Birdeye is headed in the right direction.

Report 111

Report Management Comparison Feedback 111

CSM Magazine

NOVEMBER 1, 2022

Consumers are increasingly seeking a human connection in their interactions with brands, according to Qualtrics 2023 Global Consumer Trends Report. The consumer trends that will shape 2023 are: Consumer loyalty will be won through personal connections, not pure efficiency. Read the full Consumer Trends Report 2023 here.

Consumers 98

Consumers Trends Airlines Wait Times 98

InMoment XI

MAY 18, 2023

Congratulations to the Winners of the 2023 eNVy Awards for Making Your Buyers and Their Expectations a Priority! Clair , our syndicated research lead eNVy Award Details: The eNVy awards are based on the new vehicle buyers’ independent feedback of verified vehicle owners via the New Vehicle Customer Study.

Study 195

Study Automotive Sports Roadmap 195

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. This shift in feedback channels presents both an opportunity and a challenge for hotels.

Hotels 195

Hotels Guest Experience Travel Social Media 195

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Here’s a closer look at its key features.

Survey 52

Survey Feedback Management Comparison 52

InMoment XI

FEBRUARY 6, 2024

Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty. This allows you to identify customer sentiment, concerns, and feedback in real time.

Social Media 195

Social Media Marketing Advertising Feedback 195