Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s like having a smart assistant that helps you analyze customer feedback, understand their needs, and improve your products or services. Use hashtags, mentions, and comments to find unfiltered feedback.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Comm100

OCTOBER 17, 2023

Comm100 Freshdesk Intercom Help Scout Hubspot Service Hub Kayako Kustomer LiveChat Zendesk Zoho Desk Comm100 Comm100 is a global provider of omnichannel communication software that helps organizations to deliver optimal engagement through the perfect balance of human-bot engagement.

Software 243

Software Chatbots Customer Service Knowledge Base 243

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Here’s a closer look at its key features.

Survey 52

Survey Feedback Management Comparison 52

Kayako

APRIL 1, 2022

Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Online shopping involves multiple devices across various channels, and shoppers expect a consistent experience. In 2020, the number of companies investing in the omnichannel experience jumped from 20% to more than 80%.

Ecommerce 225

Ecommerce Customer Satisfaction Trends Omni-Channel 225

InMoment XI

OCTOBER 4, 2024

Feedback collected and analyzed from customers as a result of CXM provides insights into continuously improving your products and services. It involves the collection and analysis of customer feedback across all touchpoints, from the first visit to the company website to conversations with customer support.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Retently

NOVEMBER 13, 2024

VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments. Virtual fitting rooms also enhance the omnichannel shopping journey , allowing brands to offer a seamless experience across digital and physical platforms.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

JUNE 5, 2024

Omnichannel CX Analytics: Processes text from surveys, social media, voice, reviews, chat, email, and more to understand VOC, trends, and emerging topics, often paired with metrics to analyze impact and churn. In 2023, we invested significantly in R&D, delivering 126 new features.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. That’s where customer experience platforms come in.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

BirdEye

SEPTEMBER 26, 2023

Omnichannel support In many ways, healthcare is like any other business. Providing support through different channels is one way to provide better service and improve efficiency. Feedback management Often the key to success is right in front of us and we miss it. stars in a few short years with Birdeye. Contact us today.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

ShepHyken

JANUARY 16, 2023

Another angle is to be proactive about finding the problem, which means you’re reaching out to a customer for feedback and commentary before they make the complaint. Top Customer Experience Trends You Should Watch in 2023 by Scott Clark. Here’s a look at the top CX trends that brands should be aware of in 2023.

Customer Service 17

Customer Service Customer Satisfaction Trends Loyalty 17

InMoment XI

OCTOBER 3, 2024

Seek Customer Feedback In order to improve customer retention, you will need to solicit and respond to customer feedback. To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

NobelBiz

JANUARY 28, 2025

Collected through post-call surveys, CSAT scores provide direct customer feedback. Channel-Specific Performance : Track performance across channels like chat, email, and social media to optimize omnichannel strategies. Add Omnichannel Support Modern customers expect to interact with businesses across multiple channels.

Contact Center 52

Contact Center Abandon Rate Self Service Average Handle Time 52

SurveySparrow

JULY 23, 2023

With its conversational interface, it ensures that capturing customer feedback is as delightful as a friendly chat. 360-Degree Feedback: Collect comprehensive feedback from all stakeholders. Advanced Text Analytics : Use AI to analyze open-text feedback and extract actionable insights. Explore the Fabulous 10 CEM Tools 1.

Customer Experience Management 52

Customer Experience Management CEM Omni-Channel Tools 52

Team Support

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests.

Omni-Channel 108

Omni-Channel Social Media Training Customer Satisfaction 108

SurveySparrow

JUNE 20, 2023

These alternatives offer a range of features to help you gather valuable feedback, increase response rates, and strengthen customer loyalty. SurveySparrow It is an innovative feedback tool designed to enhance the survey experience for both businesses and respondents. Let’s dive right in! Why look for alternatives?

Omni-Channel 52

Omni-Channel Multi-Channel Survey Feedback 52

SurveySensum

FEBRUARY 14, 2025

With its intuitive, chat-like surveys, automation capabilities, and omnichannel prowess, it is a standout tool! Instead of streamlining feedback collection, it can be like an extra task on your to-do list. SurveySensum is an intelligent, AI-powered feedback experience management platform. Source: G2 , Sep 11, 2023 2.

Survey 52

Survey Analytics Feedback Omni-Channel 52

SurveySensum

JANUARY 5, 2023

A Product Feedback Tool is an answer. . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. What is a Product Feedback Tool? . Why do you need product feedback tools? . Upgrades your product roadmap.

Tools 52

Tools Feedback Effort Score NPS 52

Lithium

MARCH 7, 2023

In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Hello Atlas members!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

NobelBiz

NOVEMBER 19, 2024

Omnichannel Interaction Management Today’s customers engage with brands through multiple channels such as phone calls and emails and social media and live chat. Related Article 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 6. This guarantees quality at every level.

Contact Center 52

Contact Center Call Center Self Service Chatbots 52

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. An Omnichannel approach embraces this complexity, striving to offer a seamless, consistent experience across all customer touchpoints.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. So whats the solution here?

Analytics 52

Analytics Tools Multi-Channel Analysis 52

CSM Magazine

NOVEMBER 4, 2024

from 2023 to 2030. Customer feedback channels also provide insight. Particularly as personalized experiences and journey orchestration gain importance, enabling consistent omnichannel customer support across languages ​​provides a key competitive differentiator.

Customer Experience 52

Customer Experience Self Service Knowledge Base Culture 52

BirdEye

MARCH 6, 2025

Each location needs to appear accurately across platforms, respond to local customer feedback, and optimize for local SEO to drive real-world visits. Automating review requests ensures a steady feedback flow, improving brand visibility and building trust with potential customers. Apologize and offer solutions for negative feedback.

Tips 85

Tips Tools Social Media Multi-Channel 85

Optimove

MARCH 30, 2023

And sure, 2023 just started, but summer’s somehow approaching. Another key finding is that omnichannel marketing is growing in importance for brands. It underscores that retailers without omnichannel capabilities are disadvantaged in connecting with the customer. Will it sizzle or fizzle? Download your copy of the report.

Consumers 94

Consumers Omni-Channel Retail Travel 94

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io 5) Doorbell.io

Feedback 52

Feedback Tools Multi-Channel Social Media 52

Totango

SEPTEMBER 22, 2023

Enterprise growth and scaled support go hand-in-hand; as enterprises welcome customers and new functional partners, they’ll be supported with prebuilt tools that help them easily communicate, engage, and share feedback with community members.

Multi-Channel 120

Multi-Channel Omni-Channel Customer Success Software 120

Happy or Not

DECEMBER 21, 2022

And, as we’re in the business of collecting customer feedback, of course we also gather feedback from our own customers, too! . The honest and open feedback from our customers is truly invaluable,” tells Manu Karppelin, Head of Product Management.

Omni-Channel 69

Omni-Channel Feedback Course Customers 69

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.

Retail 52

Retail Trends Self Service Customer Experience 52

SurveySparrow

NOVEMBER 24, 2022

It has advantages and is great for collecting customer experience feedback using its in-built user research methods. This article looks at 10 of the top alternatives to UserTesting for the year 2023. UserTesting Alternatives of 2023. It is one of the best ways to collect feedback through surveys. SurveySparrow.

Net Promoter Score 52

Net Promoter Score Video Survey Feedback 52

CSM Magazine

JUNE 12, 2020

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels. Artificial Intelligence. E-commerce.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

SurveySparrow

MAY 4, 2023

Best CloudCherry Alternatives & Competitors in 2023 SurveySparrow SurveyMonkey Qualtrics Customer Experience HubSpot CRM InMoment Zoho CRM UserTesting Qualaroo Medallia BirdEye 1. SurveySparrow: This omnichannel feedback software offers conversational surveys for a more engaging and interactive experience for the respondents.

Social Media 52

Social Media CRM Customer Journeys NPS 52

ShepHyken

JANUARY 15, 2023

Another angle is to be proactive about finding the problem, which means you’re reaching out to a customer for feedback and commentary before they make the complaint. Here’s a look at the top CX trends that brands should be aware of in 2023. Here’s a good list that predicts personalization will continue to drive customer loyalty.

Customer Service 48

Customer Service Customer Satisfaction Trends Loyalty 48

Playvox

OCTOBER 20, 2023

But when you move to a world of digital or omnichannel customer support, the human language element goes away and it becomes much more difficult to gauge how customers really feel about our company, brand, products, and experiences. How do you “read the customer” in texts and chats?

Analysis 82

Analysis Contact Center Effort Score How To 82

SurveySparrow

JUNE 15, 2023

Top GoMedallia Alternatives for 2023 SurveySparrow ZohoDesk Wufoo HubSpot SproutSocial SurveyLab Help Scout 1. With the ability to embed survey bots on your website, SurveySparrow allows you to efficiently resolve queries, provide support, and collect valuable website feedback. So what makes it one of the best GoMedallia alternatives?

Customer Experience 52

Customer Experience Effort Score Self Service Hospitality 52

SurveySensum

OCTOBER 26, 2022

Customer feedback has always been a hot topic for companies that aim to be customer-centric. And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels. . Quickly analyze and get real-time reports of the received customer feedback. . End-to-end feedback management.

Tools 59

Tools Survey Analysis Chatbots 59

SurveySparrow

MAY 24, 2023

Here’s where we come into your lives with the 10 best Paperform alternatives that will help you streamline all your forms in 2023 and beyond. 10 Best Paperform Alternatives & Competitors in 2023 There are never too many forms when it comes to serious business. Sit back and read on! Pricing: The basic plan starts at $34 per month.

Survey 52

Survey Analytics Analysis Report 52