Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? Generate a URL that will invite your teammates to Lumoa for you Paste that URL anywhere, such as into Slack, Teams, or an email Watch as new people join and get excited about your customers feedback Using this new feature is quite simple. Hey everyone! Let’s get started! Thanks for reading!

Knowledge Base 195

Knowledge Base Touchpoint Survey Feedback 195

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! GPT can now summarize any touchpoint Lumoa GPT can now generate summaries on Filters, Topics, and search terms. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Let’s get started!

Knowledge Base 39

Knowledge Base B2B Touchpoint Feedback 39

Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

Trends 246

Trends Customer Service Chatbots Omni-Channel 246

InMoment XI

OCTOBER 14, 2024

Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. For instance, if they interact with the business once a week but receive feedback requests daily, they are likely to stop participating in future surveys altogether. The survey itself is exhausting to complete.

Survey 195

Survey How To Hospitality Feedback 195

InMoment XI

DECEMBER 17, 2024

Another important aspect of this role is that it determines the best way to collect, analyze, and act on the voice of customer data at key touchpoints across the customer journey. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms. link] Accessed 12/17/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! Automatically get summaries of thousands of feedback Summaries are done on a per card basis, you could get multiple at once!

Knowledge Base 195

Knowledge Base Groups Feedback Data 195

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Banking 221

Banking Customer Experience Self Service Financial 221

Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

Trends 195

Trends Customer Experience Competitive Advantage Feedback 195

InMoment XI

AUGUST 17, 2023

Happy customers become brand advocates, fueling growth through positive customer feedback. Continuous Improvement: Customer experience serves as a continuous customer feedback loop for product improvement and helps you to identify emerging trends, evolving needs, and areas that require ongoing enhancement.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around.

Feedback 195

Feedback Hospitality Analytics Touchpoint 195

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. Table of contents What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s like having a smart assistant that helps you analyze customer feedback, understand their needs, and improve your products or services. Use hashtags, mentions, and comments to find unfiltered feedback.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. This shift in feedback channels presents both an opportunity and a challenge for hotels.

Hotels 195

Hotels Guest Experience Travel Social Media 195

InMoment XI

OCTOBER 4, 2024

From visiting your Instagram page to buying your product, each touchpoint along a customer’s journey contributes to their feelings about your brand and what it offers. Feedback collected and analyzed from customers as a result of CXM provides insights into continuously improving your products and services.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

DECEMBER 7, 2023

It is an ongoing process that requires attention to customer feedback, continuous improvement, and a commitment to delivering value. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Ease of Use 8.1 Quality of Support 8.1

Survey 52

Survey Feedback Management Comparison 52

Feedbackly

JANUARY 27, 2023

You can use it to identify your customers’ state of emotions at different touchpoints. The EVI® survey asks the customers to denote the emotion that best describes how they feel about the particular touchpoint or experience. The post Top 4 Customer Experience KPIs for 2023 appeared first on Feedbackly.

Customer Experience 98

Customer Experience Effort Score Net Promoter Score NPS 98

Retently

JULY 8, 2024

This qualitative feedback provides valuable insights into what you’re doing right and what needs improvement. For example, you can have Q1 NPS, Q2 NPS or November 2023 NPS campaigns. Instead of waiting for a specific time to gather feedback, these campaigns keep a steady stream of CX data flowing in.

Touchpoint 78

Touchpoint NPS Survey Strategy 78

Lumoa

MARCH 12, 2023

But customer feedback and insights are often the least accessible information in a business. Companies rarely have processes in place to regularly collect feedback. Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

ThriveableBiz

APRIL 11, 2023

Here we offer a countdown of 23 actions you can take to navigate through 2023. Recession is an opportunity whatever the economists’ technical definition of a recession, in the tough times of 2023 not all customers will behave the same way. Not in order of importance but a simple map of steps you can take to set yourself up to thrive.

Tips 98

Tips Advertising Touchpoint Social Media 98

Horizon CX

JUNE 5, 2023

Limited Customer Feedback Loops: Effective feedback loops are vital for bridging the perception gap. Unfortunately, some organizations lack comprehensive mechanisms to collect and analyze customer feedback. Without accurate and timely feedback, leaders struggle to align their perceptions with customer expectations.

Net Promoter Score 130

Net Promoter Score Customer Centricity Effort Score Touchpoint 130

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

Retently

NOVEMBER 13, 2024

This smooth transition between channels not only makes shopping more convenient but also keeps each touchpoint personalized, as virtual fitting room data can inform in-store recommendations. This feature adds an element of fun, turning a solo shopping experience into a social one where friends can offer feedback, react, and get inspired.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

MARCH 25, 2024

The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey. With online reputation management software, companies can also analyze customer feedback and sentiment data to identify areas for improvement and proactively address customer concerns. References Forrester.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

BirdEye

MARCH 6, 2025

Whether someone is searching for your services on Google, checking your reviews, or engaging with your social media posts, every digital touchpoint contributes to your brands visibility. Each location needs to appear accurately across platforms, respond to local customer feedback, and optimize for local SEO to drive real-world visits.

Tips 85

Tips Tools Social Media Multi-Channel 85

InMoment XI

JANUARY 10, 2024

It’s vital to define clear messaging that resonates with this audience, conveying the essence of your care services consistently across all touchpoints. Begin by creating a positive environment that naturally elicits positive customer feedback and optimizes your senior living reviews.

Strategy 195

Strategy Management Social Media Feedback 195

Thematic

FEBRUARY 12, 2025

The answer could be hidden in your customer feedback. With text analytics marketing, you can analyze feedback from sources such as social media and surveys to uncover valuable customer insights—helping you create campaigns that truly resonate. You might be wondering: What am I missing?

Analytics 62

Analytics Marketing Social Media Net Promoter Score 62

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. So whats the solution here?

Analytics 52

Analytics Tools Multi-Channel Analysis 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B Tools Feedback Multi-Channel 52

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Customer Feedback Stations Place feedback stations within the store to encourage customers to share their opinions and suggestions. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Effort Score Social Media 195

Horizon CX

JUNE 27, 2023

It is vital to align marketing branding and service delivery to ensure a consistent and positive customer experience across all touchpoints. Data-Driven Insights: Leverage customer data and feedback to gain insights into their preferences, pain points, and expectations.

Customer Experience 130

Customer Experience Customer Centricity Culture Brands 130

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

JANUARY 5, 2023

A Product Feedback Tool is an answer. . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. What is a Product Feedback Tool? . Why do you need product feedback tools? . Upgrades your product roadmap.

Tools 52

Tools Feedback Effort Score NPS 52

Thematic

FEBRUARY 3, 2025

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? But how do they make sense of all the feedback? It analyzes feedback, identifies patterns, and spots recurring issues. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

SurveySensum

FEBRUARY 14, 2025

Instead of streamlining feedback collection, it can be like an extra task on your to-do list. SurveySensum is an intelligent, AI-powered feedback experience management platform. For just $99/month, you unlock 500 responses, unlimited users, surveys, touchpoints, and website integrations. Source: G2 , Sep 11, 2023 2.

Survey 52

Survey Analytics Feedback Omni-Channel 52

ShepHyken

OCTOBER 6, 2023

In 2023, businesses face unique challenges in understanding and retaining their customer base. In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. So, here are 5 strategies you need for the same: #1. month), Business plan ($739.7/month),

Loyalty 65

Loyalty Tools Social Media Loyalty Programs 65