ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. My Comment: Another one of my favorite topics is customer loyalty.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

BirdEye

MARCH 24, 2023

A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers. The following are a few tips to encourage referrals: Create a customer loyalty program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. They can provide superior experiences that differentiate them from their competitors, leading to increased customer loyalty and market share.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. Companies—from JetBlue to Dunkin’ to Walmart—will push loyalty programs to attract both new and returning customers.

Hotels 82

Hotels Loyalty Programs Customer Service Hospitality 82

ShepHyken

APRIL 24, 2023

4 CFO Tips for Demystifying AI Hype by Jim Tyson (CFO Dive) Innovation in AI has prompted talk of a coming technological leap as profound as the creation of the internet. As Inflation Bites, Loyalty Programs Are More Important Than Ever. It has also sparked anxiety. CFOs need to navigate past the hype and fear.

Customer Service 13

Customer Service Loyalty Programs Tips Loyalty 13

SurveySensum

NOVEMBER 1, 2024

In the next section, we will go over the importance of brand loyalty and how it plays such a large role in your business’s success and growth. Why Brand Loyalty Matters? The heartbeat of successful businesses is brand loyalty. Transformative Spending Power Loyal customers are worth their weight in gold.

Loyalty 52

Loyalty Customer relationships Brands Sales 52

ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. However, without fail, I always get asked what can be done to improve customer loyalty.

Customer Service 63

Customer Service Loyalty Programs Loyalty Customer Service Training 63

ShepHyken

MARCH 5, 2023

Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. The article opens with powerful stats: “69% of consumers want retailers to improve their CX… and 61% judge a retailer’s innovativeness based on its communications.” My Comment: Do you want to increase your Customer Lifetime Value?

Customer Service 10

Customer Service Retail Metrics Loyalty Programs 10

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

Customer Service 71

Customer Service Loyalty Programs Contact Center Financial 71

ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. It is always a privilege to be included on lists like these.

Customer Service 65

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 65

ShepHyken

JANUARY 22, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. It also includes some findings on why customers would leave your program. Shoppers get discounts and retailers get invaluable first-party data. It’s a win-win.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

CRM 69

CRM Marketing Social Media Analysis 69

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. But the success of these programs has as much to do with insights as technology. As loyalty programs have become the norm, it’s increasingly important for brands to differentiate beyond points-based product rewards. james.lanyon@materialplus.io

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 Again, businesses can offer metaverse consultation services to others intending to embrace the innovation. One can only imagine this noble innovation’s strides in a few years.

Technology 59

Technology Tourism Entertainment Travel 59

Currency Alliance

MAY 20, 2024

Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Currency Alliance

DECEMBER 7, 2021

But make no mistake; failing in the medium-to-long term on these Loyalty Imperatives will put your customer relationships at risk and ultimately damage your brand. Loyalty programs are no different. The good news is your loyalty program is one of the most effective ways to achieve significant differentiation.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

West Monroe

SEPTEMBER 4, 2023

Beauty's Chief Digital Officer, joins the podcast to discuss the ever-evolving customer journey and the balance between customer needs and technology advancement, fostering innovation, and maintaining a seamless physical-digital connection. 20% is your innovation portfolio. Another thing we focus on is offering good loyalty programs.

Culture 52

Culture e-support Innovation Loyalty Programs 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. Then the pandemic hit and normal stopped.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

SurveySensum

APRIL 8, 2024

The digital landscape provides small businesses with a vast field for innovation, growth, and prosperity, provided they navigate it with the right strategies. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

MARCH 17, 2023

Slow to adapt to emerging trends and innovative technology impacting the industry. These skills involve assessing current strategies and finding innovative ways to improve them. In 2023 the market size of the US management consulting industry is valued at $329.8bn. Demotivated workforce and high staff turnovers.

Consulting 98

Consulting Social Media Financial Strategy 98

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Then the pandemic hit and normal stopped. james.lanyon@materialplus.io

Roadmap 52

Roadmap Customer relationships Brands e-support 52

BirdEye

DECEMBER 8, 2023

billion in 2023 alone. By exploring innovative advertisement ideas, the section aims to inspire carpet cleaning businesses to think outside the conventional norms. Customer loyalty programs: Implement loyalty programs rewarding repeat customers with discounts or exclusive offers.

Tips 59

Tips Strategy Marketing Social Media 59

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. STEP 2: Identify common issues Look closely at the feedback you receive and identify common issues or themes. And guess what?

Retail 52

Retail Feedback How To Self Service 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Tips Strategy Social Media 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Tips Strategy Social Media 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. 69% is a lot of customers.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. 69% is a lot of customers.

Retail 52

Retail Strategy Customer Experience Sports 52

CSM Magazine

MARCH 25, 2025

Customer service is one of the areas where innovation is being impacted by the changes in technology. Ethereum currencies are leading in this innovation. Per the 2023 IBM Global AI Adoption Index, 84% of IT specialists concur that consumers prefer working with firms that have ethical AI policies.

Innovation 52

Innovation Customer Service Loyalty Programs Policies 52

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. Here are 23 warped and dusty customer experience practices to stop in 2023.

Customer Service 50

Customer Service Government Loyalty Customer Satisfaction 50

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. Here are 23 warped and dusty customer experience practices to stop in 2023.

Customer Service 48

Customer Service Government Loyalty Customer Satisfaction 48