2023 Roadmap Self Service 
eglobalis
APRIL 6, 2025
This includes: Self-service tools and digital portals Transparent pricing and billing Empowered support teams and fast response times Example : A telecom provider (TelcoX) overhauled its service by eliminating rigid contracts, allowing upgrades without penalties, and giving loyal clients access to promotions.
InMoment XI
AUGUST 17, 2023
In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!
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ECXO
MARCH 6, 2025
Some organizations create a detailed CX roadmap that estimates improvements in metrics like net retention rate, customer lifetime value, or average deal size as experience enhancements roll out. Many firms set up a CX steering committee or council made up of leaders from major functions (sales, operations, service, etc.)
ChurnZero
JANUARY 13, 2023
However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. Ed Powers , principal consultant, Service Excellence Partners.
Gainsight
OCTOBER 22, 2024
Why We Made the Switch In 2023, we acquired Northpass (now Gainsight CE ), with the vision of creating a more unified and empowering learning experience for our customers. So, following the acquisition, we set out to reimagine the foundation of self-service learning at Gainsight.
Gainsight
OCTOBER 22, 2024
Why We Made the Switch In 2023, we acquired Northpass (now Gainsight CE ), with the vision of creating a more unified and empowering learning experience for our customers. So, following the acquisition, we set out to reimagine the foundation of self-service learning at Gainsight.
Interactions
OCTOBER 29, 2024
6 Criteria for Gen AI Investments Gartner predicts that by 2025, Gen AI will be embedded in 80% of enterprise Conversational AI offerings, up from just 20% in 2023. How do your current offerings reflect past roadmaps (i.e., Gartner also estimates that by 2025, 30% of Generative AI projects will be abandoned after proof of concept.
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