Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! The post Product News – January 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Knowledge Base 195

Knowledge Base Feedback Customer Voice Training 195

IntouchInsight

JULY 23, 2024

trillion in 2024. The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2 To understand how shopping habits are evolving, we surveyed over 1,500 customers across North America.

Trends 156

Trends Advertising Chatbots Retail 156

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024. She published her first book, Find Your Red Thread: Make Your Big Ideas Irresistible , in 2021.

Banking 143

Banking Customer Centricity Culture Communication 143

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Trends 215

Trends Innovation Customer Service Omni-Channel 215

Clarivate

JUNE 19, 2024

Today we announce the 2024 release of the annual Journal Citation Reports (JCR ), which marks the completion of a series of significant changes we’ve implemented in recent years. Find out more about the 2024 Journal Citation Reports here. This blog will take you through what to expect in the application.

Report 144

Report Policies Analysis Data 144

Brandwatch CX

OCTOBER 25, 2024

Find the best digital marketing tools to streamline your SEO, SoMe, content, and automation strategies in 2024. Check out our top picks.

Tools 98

Tools Marketing Strategy 98

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now. Watch our free demo to learn more.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Brandwatch CX

OCTOBER 25, 2024

Find the best digital marketing tools to streamline your SEO, SoMe, content, and automation strategies in 2024. Check out our top picks.

Tools 85

Tools Marketing Strategy 85

Clarivate

MAY 22, 2024

The Journal Citation Reports 2024 release will include unified rankings across subject categories, helping to simplify journal performance assessment. As we prepare for the release of the Journal Citation Reports for 2024, our commitment to enhancing transparency and trust in the scholarly record takes center stage.

Report 145

Report e-support Metrics Exercises 145

Adrian Swinscoe

NOVEMBER 13, 2024

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

Marketing 59

Marketing Customer Journeys Customer Retention Customer Centricity 59

Brandwatch CX

NOVEMBER 15, 2024

Discover practical tips for using Facebook hashtags effectively in 2024 to boost engagement and reach. Learn how to enhance your social strategy today!

How To 52

How To Tips Strategy Engagement 52

Clarivate

SEPTEMBER 19, 2024

A commitment to advancing research and innovation As we celebrate the Citation Laureates 2024, we not only acknowledge their impressive contributions to global knowledge but also anticipate how their research will continue to shape the future.

Conference 105

Conference Analysis Innovation Metrics 105

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

Brandwatch CX

JULY 31, 2024

Discover the buzz around the 2024 Summer Games: online chatter, K-pop impact, viewer reactions, and brand engagement. Explore key insights in our blog.

Consumers 98

Consumers Brands Engagement 98

Brandwatch CX

AUGUST 30, 2024

Explore the latest trends, tools, and techniques in social media sentiment analysis to understand and improve public perception of your brand in 2024

Social Media 95

Social Media Analysis Trends Tools 95

Brandwatch CX

JULY 31, 2024

Discover the buzz around the 2024 Summer Games: online chatter, K-pop impact, viewer reactions, and brand engagement. Explore key insights in our blog.

Consumers 94

Consumers Brands Engagement 94

VDS

OCTOBER 2, 2024

In September 2024, Genesys introduced 43 new features and functionality enhancements to its cloud platform. The post Genesys Cloud September 2024 Release Highlights appeared first on VDS. For a comprehensive list of all August updates, please refer to the Genesys Cloud September Release Notes.

Analysis 52

Analysis User Experience Analytics Interaction 52

Amplifai Coaching Category

APRIL 16, 2024

Discover the Top Customer Service Leaders of 2024 and learn how they amplify CX for exceptional results.

Customer Service 119

Customer Service Customers 119

Optimove

AUGUST 20, 2024

Maximize Player Lifetime Value This NFL Season Unlock the full potential of your sportsbook with insights from the Optimove Insights 2024-2025 Consumer Report on NFL Wagering Intentions. Download the report now to build brand loyalty and ensure your marketing efforts drive maximum player lifetime value throughout the 2024-25 NFL season.

Report 76

Report Consumers Loyalty Measurement 76

2020 Research

NOVEMBER 6, 2024

We are proud to announce that Sago is part of the 50 Most Innovative Suppliers and Brands list in the 2024 GRIT Business and Innovation Report , a strategic guide highlighting important trends shaping the world of research, analytics, and insights. Explore Online Surveys.

Innovation 52

Innovation Report Healthcare B2B 52

Brandwatch CX

JULY 4, 2024

Master the essential social media manager skills needed for success in 2024. Explore the key abilities required to create engaging content, build communitie

Social Media 98

Social Media Management Engagement 98

Gainsight

NOVEMBER 14, 2024

By tackling customer engagement head-on as a 2024 priority, Rahm updated customer health scoring, embraced AI tools for Customer Success Managers , and launched the Commercetools Community. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners! The impact? Congratulations, GameChangers! Want more inspiration?

Self Service 52

Self Service Effort Score Hospitality Innovation 52

Helpware

JULY 18, 2024

There is also a plethora of other modern problem-solving methodologies out there and we think it is the perfect time to take a look at what customer support looks like in 2024. Clients opt for AI-driven platforms looking for immediate answers, but at the same time, they desire brands to carry out empathic and personalized interactions.

Trends 89

Trends Customer Service Customers Interaction 89

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

Report 111

Report Effort Score Customer Centricity User Experience 111

Circular Edge

AUGUST 28, 2024

Request a 1on1 Meeting Name Email 1on1 Meeting: Topic Area Send The post Circular Edge at Oracle CloudWorld 2024 appeared first on Circular Edge. Meet the CE team and explore Cloud Managed Services , improving financial and operational performance with Cloud EPM , supply chain automation using AtomIQ and more.

Conference 52

Conference Financial Meeting Innovation 52

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Check out the 2024 Gartner Magic Quadrant for Customer Success Platforms. The post Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success appeared first on Gainsight Software.

Customer Success 52

Customer Success Self Service Conference Connections 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Brandwatch CX

MAY 7, 2024

What were the highlights of the Met Gala 2024? We analyzed the online conversation and here are the most talked about moments, celebrities, and designers.

98

98

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Customer Success 97

Customer Success Consulting Customers Leadership 97