Remove 2024 Remove Abandon Rate Remove Exceptional Customer Service
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5 Call Center Management Best Practices in 2024

rethinkCX

Celebrate milestones, such as meeting performance targets or delivering exceptional customer service, to reinforce positive behaviors and boost morale. Abandonment Rate : Abandonment rate measures the percentage of callers who hang up or abandon the call before reaching an agent.

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5 Call Center Management Best Practices in 2025

rethinkCX

Celebrate milestones, such as meeting performance targets or delivering exceptional customer service, to reinforce positive behaviors and boost morale. Abandonment Rate : Abandonment rate measures the percentage of callers who hang up or abandon the call before reaching an agent.