InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

JUNE 24, 2024

With the increased adoption of AI in business across all industries, there has also been a rise in text mining and analytics. For text analytics, it assesses vendors based on a detailed set of criteria to provide a comparative analysis. Get the Report What is the Difference Between Gartner and Forrester?

Analytics 195

Analytics How To Roadmap Knowledge Base 195

InMoment XI

NOVEMBER 12, 2024

This tool includes monitoring, scheduling, and analytics capabilities that allows brands to track keywords, hashtags, and brand mentions across multiple platforms in real time. Its analytics dashboard also allows users to gauge engagement, sentiment, and campaign performance.

Social Media 322

Social Media Analysis Metrics Analytics 322

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Trends 215

Trends Innovation Customer Service Omni-Channel 215

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. At Birdeye View 2024 , Birdeye introduced several new generative AI products set to revolutionize business operations for local brands. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

SurveySparrow

JUNE 7, 2024

You guessed it – they have conversational analytics software. By partially automating the process with AI, conversational analytics can save costs on sales outreach, agent labour, data analysis, and reduce interaction time by up to a third. That’s why conversational analytics software is crucial.

Analytics 52

Analytics Software Tools Analysis 52

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 323

Customer Experience Social Media Analytics Chatbots 323

Experience Investigators by 360Connext

JULY 9, 2024

We’ll explore the immense potential of AI in leveraging vast data sources for digital engagement, enhancing chatbots, and providing predictive analytics—all while maintaining a genuine human touch. Curious about how AI can elevate customer engagement and productivity? You’ll also hear compelling stories from GitLab and the St.

Fashion 284

Fashion B2C Hotels Insurance 284

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

InMoment XI

OCTOBER 10, 2024

Leverage Social Media Analytics Successful social media management can be achieved by regularly reviewing your social media analytics. Analytics and Reporting A critical feature of social media management software is the ability to report on the success of your efforts. 2024 Social Media Marketing Industry Report. ( [link] ).

Social Media 195

Social Media Management Tips Multi-Channel 195

2020 Research

NOVEMBER 6, 2024

We are proud to announce that Sago is part of the 50 Most Innovative Suppliers and Brands list in the 2024 GRIT Business and Innovation Report , a strategic guide highlighting important trends shaping the world of research, analytics, and insights. Explore Online Surveys.

Innovation 52

Innovation Report Healthcare B2B 52

VDS

OCTOBER 2, 2024

In September 2024, Genesys introduced 43 new features and functionality enhancements to its cloud platform. Real time data update indicators in analytics view (September 16) This enhancement provides a live indicator or a last updated time stamp to help supervisors determine when dashboard data refreshes.

Analysis 52

Analysis User Experience Analytics Interaction 52

Brandwatch CX

NOVEMBER 1, 2024

Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!

Analytics 52

Analytics Tools Strategy Marketing 52

Brandwatch CX

NOVEMBER 1, 2024

Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!

Analytics 52

Analytics Tools Strategy Marketing 52

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Companies that fail to keep pace with these shifts risk falling behind, while those that embrace customer-centric strategies based on the latest 2024 trends will thrive. Are you aware of them all?

Customer Centricity 156

Customer Centricity Strategy Trends Analytics 156

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

VDS

AUGUST 29, 2024

In August 2024, Genesys introduced 16 new features and functionality enhancements to its cloud platform. Improved summary row display in analytics performance views (August 19) This update hides the summary row when aggregate data is unavailable and ensures the summary row only shows when there is actual data to display.

Analytics 52

Analytics Groups Data Management 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We also developed nine new integrations across multiple categories, including product analytics , revenue intelligence, email, and calendar tools , as well as two new partnerships with ESG and Higher Logic.

Software 115

Software Customer Success Innovation Report 115

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Lithium

JULY 2, 2024

Care Analytics: Raw Author Export We’ve added a new Community Email* column to the Raw Author Export that contains each author’s community email address when available. This upgrade will result in up to 15 minutes of downtime for the bots and up to 3 hours for the Flow UI, Broadcast, Analytics, and ChatApp.

Self Service 52

Self Service Analytics Video NPS 52

Zonka Feedback

SEPTEMBER 25, 2024

Zonka Feedback has picked up 26 badges in the G2 Fall 2024 report, solidifying our position in Experience Management and Feedback Analytics. No need for confetti or fireworks—we’ll let the numbers speak for themselves.

Report 52

Report Feedback Analytics Management 52

VDS

JULY 1, 2024

Genesys Cloud – June 2024 Release Highlights Genesys introduced 30 new features and functionality enhancements in May. The post Genesys Cloud June 2024 Release Highlights appeared first on VDS. For a detailed list of all June release notes, visit: Genesys Cloud June Release Notes.

Call Flow 52

Call Flow Analytics Interaction Customer Journeys 52

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. Advanced Analytics for Predictive Insights Again on the power of data, businesses today are leveraging analytics to unlock deep insights into customer behavior. And in 2024, accuracy is as important as efficiency. Adapt now to thrive.

Technology 52

Technology Customer Experience Apparel Chatbots 52

Forrester's Customer Insights

OCTOBER 26, 2023

Learn more in our 2024 data and analytics predictions. The future success of generative AI relies on leveraging quality data effectively.

Analytics 55

Analytics Data Customers 55

ChurnZero

OCTOBER 8, 2024

Three of the 2024 Customer Success Leadership Study’s key findings suggest not. 2024 marks ChurnZero’s fifth annual report on the top trends in customer success; the largest and most definitive in the industry, with more than 1,000 CS leaders surveyed this year. Download the 2024 Customer Success Leadership Study and find out.

Leadership 59

Leadership Study Customer Success Metrics 59

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. Powerful analytics and integration capabilities designed to support growing businesses are a must. Enterprises require extensive customization and in-depth analytics.

NPS 78

NPS B2B Software Net Promoter Score 78

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. For more information about the report and how sportsbooks can optimize the 2024-2025 NFL Season, go here to schedule a demo.

Loyalty Programs 59

Loyalty Programs Report Trends Groups 59

InMoment XI

JULY 25, 2024

Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. Your contact center experience software must be equipped with predictive analytics, speech analytics, text analytics, and other analysis techniques.

Contact Center 195

Contact Center Contact Center Software Self Service Analytics 195

NobelBiz

JANUARY 3, 2024

In 2024, several key trends are set to redefine the landscape of these centers. Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. Accessed 10/11/2024. Accessed 1014/2024. Accessed 10/14/2024. Accessed 10/14/2024. Accessed 10/15/2024. PingIdentity.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Brandwatch CX

NOVEMBER 1, 2024

Discover the top 11 analytics tools to boost your social media strategy. Enhance engagement, track performance, and optimize your content.

Analytics 52

Analytics Tools Engagement Social Media 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. Industries like healthcare, financial services, and telecommunications lead in AI usage, focusing heavily on data analytics, personalization, and predictive insights. The concerns: There are serious roadblocks.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52