InMoment XI

JULY 11, 2024

Speech analytics is quickly becoming a foundational aspect of successful experience improvement programs. However, the rise of speech analytics has given businesses to understand their customers like never before. What is Speech Analytics? What is Contact Center Speech Analytics? How Does Speech Analytics Work?

Analytics 195

Analytics Contact Center e-support Healthcare 195

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

Experience Investigators by 360Connext

JULY 9, 2024

We’ll explore the immense potential of AI in leveraging vast data sources for digital engagement, enhancing chatbots, and providing predictive analytics—all while maintaining a genuine human touch. Curious about how AI can elevate customer engagement and productivity? You’ll also hear compelling stories from GitLab and the St.

Fashion 284

Fashion B2C Hotels Insurance 284

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What is Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

InMoment XI

JUNE 24, 2024

With the increased adoption of AI in business across all industries, there has also been a rise in text mining and analytics. For text analytics, it assesses vendors based on a detailed set of criteria to provide a comparative analysis. Get the Report What is the Difference Between Gartner and Forrester?

Analytics 195

Analytics How To Roadmap Knowledge Base 195

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

TechSee

DECEMBER 11, 2024

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. The lesson? Outcome : Progress at last!

Trends 109

Trends Self Service Omni-Channel Social Media 109

InMoment XI

DECEMBER 10, 2024

A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. Leverage analytics to understand their pain points and goals. Its advanced text analytics and AI Journey Insights help identify churn drivers and hidden pain points to improve retention rates.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 21, 2024

Importance of Customer Analytics Customer analytics provides a blueprint for delivering exceptional customer service. Businesses are set to revolutionize how they gather and respond to customer feedback, shifting from traditional surveys to AI-driven VoC analytics. Leverage Advanced Analytics Tools. Collect Customer Data.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

DECEMBER 5, 2024

Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! Beyond collecting feedback, you can use InMoment’s AI-enabled analytics to better understand member sentiment and behavior. Accessed on 12/04/2024.

Management 195

Management Social Media Financial ROI 195

ECXO

JULY 26, 2023

The companies setting the standards on analytics are listening, hearing and reacting in real time. Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority.

Data 295

Data Analytics Touchpoint Customer Service Representative 295

InMoment XI

NOVEMBER 26, 2024

Focus: Real-time customer journey analytics to understand the emotions, pain points, and touchpoints customers are experiencing at every stage. Use analytics tools, customer feedback, and data from CRM systems to monitor how customers interact with your brand across touchpoints. Accessed 10/8/2024. Accessed 10/8/2024.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

InMoment XI

NOVEMBER 22, 2024

InMoment offers text analytics solutions to let you capture customer intent from their feedback. The right tool is easy to use, scalable, and rich in analytical capabilities. Real-Time Analytics and Reporting: Immediate insights into user feedback are crucial for making quick decisions. Accessed 11/20/2024.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Retently

OCTOBER 11, 2024

With its advanced analytics, real-time feedback, and detailed reporting, Medallia helps brands maintain high service quality at scale. AI Analytics: Dive deeper into performance insights using advanced AI and GPT prompting. Customer Experience Team: Focus on maximizing customer satisfaction with targeted efforts.

Ecommerce 153

Ecommerce Retail Software Customer Service 153

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

Analytics 137

Analytics Innovation Customer Experience Analysis 137

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We also developed nine new integrations across multiple categories, including product analytics , revenue intelligence, email, and calendar tools , as well as two new partnerships with ESG and Higher Logic.

Software 116

Software Customer Success Innovation Report 116

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Omni-Channel 108

Omni-Channel Social Media Training Customer Satisfaction 108

InMoment XI

JULY 25, 2024

Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. Your contact center experience software must be equipped with predictive analytics, speech analytics, text analytics, and other analysis techniques.

Contact Center 195

Contact Center Contact Center Software Self Service Analytics 195

InMoment XI

MAY 2, 2024

REPORT 2024 Retail Online Reputation Benchmarks Report InMoment’s 2024 Retail Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the retail industry — and how these reviews reflect the experiences retail consumers want to have. Accessed 3/29/2024. Accessed 3/29/2024.

Retail 195

Retail Customer Retention Strategy Management 195

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. At Birdeye View 2024 , Birdeye introduced several new generative AI products set to revolutionize business operations for local brands. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms. link] Accessed 12/17/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. Accessed 10/11/2024. Accessed 1014/2024. Accessed 10/14/2024. Accessed 10/14/2024. Accessed 10/15/2024. PingIdentity.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

OCTOBER 25, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. By removing guesswork from the process, the right software can save you valuable hours with analytical insights into customer behavior. Accessed 10/21/2024.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

OCTOBER 22, 2024

Use Data : Use analytics tools to track patient sentiment and monitor trends in your reviews. Analytics & Reporting : Software that provides insights into review trends, patient sentiment, and overall performance can help you adjust your strategy accordingly. Ready to take control of your online reputation?

Management 221

Management Social Media Healthcare Software 221

InMoment XI

DECEMBER 3, 2024

Therefore, a CX maturity model encourages an omnichannel, analytical approach. 35 customer experience statistics to know for 2024 ( [link] ). Accessed 11/28/2024. Accessed 11/28/2024. Advanced customer experience programs ingest more experience data for insights than their less mature counterparts. References Zendesk.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Companies that fail to keep pace with these shifts risk falling behind, while those that embrace customer-centric strategies based on the latest 2024 trends will thrive. Are you aware of them all?

Customer Centricity 156

Customer Centricity Strategy Trends Analytics 156

InMoment XI

OCTOBER 10, 2024

Leverage Social Media Analytics Successful social media management can be achieved by regularly reviewing your social media analytics. Analytics and Reporting A critical feature of social media management software is the ability to report on the success of your efforts. 2024 Social Media Marketing Industry Report. ( [link] ).

Social Media 195

Social Media Management Tips Multi-Channel 195

NobelBiz

JANUARY 3, 2024

In 2024, several key trends are set to redefine the landscape of these centers. Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

InMoment XI

AUGUST 13, 2024

Conversation Analytics Conversational analytics allows businesses to pull insights from conversations with customers. Unlike basic transcription or keyword tracking, conversational analytics goes deeper by analyzing the context, sentiment, and flow of these interactions.

Software 195

Software Social Media Analytics Return on Investment 195

InMoment XI

SEPTEMBER 17, 2024

Utilize Data and Analytics Customer journey analytics are important to gain insight into how customers interact with your organization. You can start to use customer journey analytics by identifying customer journey touchpoints. What Is Customer Journey Analytics? Accessed 9/3/2024. Accessed 9/4/2024.

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. And voice of the customer (VoC) analytics is one valuable piece of the CX puzzle.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195