2024 Analytics Call Recording 
InMoment XI
OCTOBER 31, 2024
You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Average Handle Time (AHT) Average Handle Time (AHT) measures the average time taken by an agent to complete a single call.
InMoment XI
SEPTEMBER 3, 2024
When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What is Conversational Analytics?
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Calabrio
NOVEMBER 18, 2024
Analytics Why smarter WEM solutions matter: Calabrio’s view on the 2024 Gartner Magic Quadrant for CCaaS Share In Gartners 2024 Magic Quadrant for Contact Center as a Service (CCaaS) , a key message is clear: contact centers need modern, advanced tools to navigate todays challenges and keep their competitive edge.
Calabrio
MARCH 5, 2025
Analytics What is First Call Resolution? How to Improve (+Examples) Share What is first call resolution? First call resolution (FCR) defined First call resolution (FCR) , or first contact resolution, is a customer service KPI that measures the percentage of customer issues resolved during the customer’s initial contact.
SurveySparrow
JUNE 7, 2024
You guessed it – they have conversational analytics software. By partially automating the process with AI, conversational analytics can save costs on sales outreach, agent labour, data analysis, and reduce interaction time by up to a third. That’s why conversational analytics software is crucial.
SurveySensum
DECEMBER 30, 2024
Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Qualtrics Large enterprises Predictive analysis Benchmarking Advanced reporting capabilities AI-enabled analytics Contact Qualtrics for pricing details 4.4 Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.
InMoment XI
DECEMBER 13, 2024
The analytical insights help improve customer satisfaction and retention. Call transcription tools record calls in textual format for easier analysis. Instead of listening to a call recording all over again, you can save valuable time by skimming through a handy transcript. Accessed on 12/12/2024.
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