SurveySensum

NOVEMBER 23, 2023

The reason is… Net Promoter Score is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand. This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

West Monroe

JANUARY 18, 2024

Using comprehensive data analytics and the bottom-up approach solves these problems. Driving meaningful value in integrations Integrations are an inflection point for prioritizing value creation opportunities—such as qualified operational and financial outcomes—and measuring integration success.

Data 52

Data e-support Analysis ROI 52

West Monroe

JANUARY 18, 2024

Using comprehensive data analytics and the bottom-up approach solves these problems. Driving meaningful value in integrations Integrations are an inflection point for prioritizing value creation opportunities—such as qualified operational and financial outcomes—and measuring integration success.

Data 40

Data e-support Analysis ROI 40

NobelBiz

SEPTEMBER 17, 2024

In the article, we’re going to discuss how VoIP works and why it’s a great choice for your business, with some of the best VoIP service providers in 2024. billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024. Here are some of the top VoIP service providers in 2024.

Contact Center 52

Contact Center CRM Call Recording e-support 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. Survey tools facilitate the creation, distribution, and analysis of surveys.

Tools 52

Tools Survey Feedback e-support 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. Online survey tools facilitate the creation, distribution, and analysis of surveys.

Tools 52

Tools Survey Feedback e-support 52

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. Paul Ferrill, giving it a 3.0/5.0

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. SMB SMB help desk software is designed for smaller businesses with one focus – efficiently handling support requests.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

DCX

JULY 9, 2024

The DCX Newsletter is a reader-supported publication. Please consider joining the community as a paid subscriber to support the continued creation of posts like this. Every quarter, employees from product development, marketing, and senior management spend a week working directly in customer support.

Strategy 52

Strategy Effort Score e-support Self Service 52

Magellan Solutions

MAY 8, 2024

billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. From AI-powered technologies to advanced cybersecurity measures, here are some surprising examples of IT services that can drive growth and success. Talk about a game-changer!

Examples 52

Examples Innovation Chatbots e-support 52

SurveySparrow

MAY 16, 2024

Plus, they are image—and video-supported. 5 (3,085 Reviews) Pros E-signature capability. Relatively fewer analytics and reporting features. With gamified learning features and advanced analytics, Quizizz is used by businesses and schools alike. Easily customize it to fit your brand image. G2 Rating: 4.7/5 G2 Rating: 4.5/5

Tools 52

Tools Effort Score Video e-support 52

SurveySensum

JUNE 12, 2024

Follow-up: For more in-depth feedback after a support interaction or service issue resolution. For instance, if you run an e-commerce platform, you can embed a survey on your website for customers to respond to during their visits. You can gather actionable insights on participants with the help of web analytics and cookies.

Survey 52

Survey Social Media e-support Feedback 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Once that’s down, analyze it with the advanced analytics tool! Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52