Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

eglobalis

JULY 31, 2024

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves. This data aggregation enables businesses to deliver highly targeted and relevant marketing messages.

Customer Experience 323

Customer Experience Social Media Analytics Chatbots 323

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Key takeaways: Excessive and irrelevant marketing messages overwhelm consumers, leading to increased unsubscribes.

Marketing 75

Marketing Survey Report Consumers 75

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. At Birdeye View 2024 , Birdeye introduced several new generative AI products set to revolutionize business operations for local brands. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Experience Investigators by 360Connext

JULY 9, 2024

Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization. We’ll illustrate the revolutionary impact of AI on revenue generation, supply chain optimization, and customer service using real-world examples that bridge fashion and other sectors.

Fashion 284

Fashion B2C Hotels Insurance 284

InMoment XI

OCTOBER 10, 2024

A recent study of social media marketers worldwide found that there were five main benefits of social media marketing and effective social media management. of their marketing budget on social media. of their marketing budgets to social media. For example, the average business will spend 14.9%

Social Media 195

Social Media Management Tips Multi-Channel 195

SurveySparrow

JUNE 7, 2024

You guessed it – they have conversational analytics software. By partially automating the process with AI, conversational analytics can save costs on sales outreach, agent labour, data analysis, and reduce interaction time by up to a third. That’s why conversational analytics software is crucial.

Analytics 52

Analytics Software Tools Analysis 52

SurveySensum

OCTOBER 23, 2024

In Digital Marketing Agency Average NPS score – 59 Digital marketing services vary, but (in most cases) the goal remains the same – leads. With tried and trusted and innovative strategies, digital marketing agencies hold the reins here. Even though this is the case, the NPS score of 40 has stayed the same for 2024.

NPS 52

NPS Industry Marketing e-support 52

Brandwatch CX

NOVEMBER 1, 2024

Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!

Analytics 52

Analytics Tools Strategy Marketing 52

Brandwatch CX

NOVEMBER 1, 2024

Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!

Analytics 52

Analytics Tools Strategy Marketing 52

2020 Research

NOVEMBER 6, 2024

We are proud to announce that Sago is part of the 50 Most Innovative Suppliers and Brands list in the 2024 GRIT Business and Innovation Report , a strategic guide highlighting important trends shaping the world of research, analytics, and insights. Explore Online Surveys.

Innovation 52

Innovation Report Healthcare B2B 52

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Companies that fail to keep pace with these shifts risk falling behind, while those that embrace customer-centric strategies based on the latest 2024 trends will thrive. Are you aware of them all?

Customer Centricity 156

Customer Centricity Strategy Trends Analytics 156

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Tracking these conversations with a social listening tool helps improve marketing efforts. Analytics can show engagement trends and campaign performance. What to Look For in A Social Listening Tool?

Tools 195

Tools Social Media Customer Experience Analysis 195

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. When you reach customer-obsessed status, you set yourself apart from the competition and stand out in the market.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team.

Tools 52

Tools Software Marketing NPS 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. B2B mid-market businesses need advanced features and scalability. Powerful analytics and integration capabilities designed to support growing businesses are a must.

NPS 78

NPS B2B Software Net Promoter Score 78

InMoment XI

AUGUST 13, 2024

Call tracking software is designed primarily to track and attribute phone calls to specific marketing campaigns or sources. Its main purpose is to help businesses understand which marketing efforts are driving inbound calls and how effective these campaigns are in generating leads.

Software 195

Software Social Media Analytics Return on Investment 195

Optimove

AUGUST 20, 2024

The report’s findings indicate a substantial increase in betting frequency and engagement, indicating a growing market with more active participants. The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. Download the report. Download the report.

Loyalty Programs 59

Loyalty Programs Report Trends Groups 59

ChurnZero

OCTOBER 8, 2024

Three of the 2024 Customer Success Leadership Study’s key findings suggest not. 2024 marks ChurnZero’s fifth annual report on the top trends in customer success; the largest and most definitive in the industry, with more than 1,000 CS leaders surveyed this year. Companies with higher NRR are also more likely to invest in CS.

Leadership 59

Leadership Study Customer Success Metrics 59

Optimove

AUGUST 12, 2024

Optimove Insights, the analytical and research arm of Optimove, has released its Report on Consumer Shopping Intentions for Holiday 2024, offering insights for marketers looking to optimize their holiday strategies. A key finding is that 67% of consumers are anticipating marketing fatigue by November 1st.

Report 40

Report Consumers Marketing Analytics 40

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. AI-Driven Personalization Tactics If as an entrepreneur or marketer, you haven’t yet utilized artificial intelligence for one thing or the other in your business, you’re probably missing out a great deal. And in 2024, accuracy is as important as efficiency.

Technology 52

Technology Customer Experience Apparel Chatbots 52

Optimove

APRIL 26, 2024

Optimove Insights, the analytical and research arm of Optimove, has released its latest report titled “The 2024 Optimove Insights Report on Marketing Fatigue: Consumer Perspectives.” Optimove is the first Customer-Led Marketing Platform. Optimove is the first Customer-Led Marketing Platform.

Report 52

Report Consumers Marketing Analytics 52

Lithium

JULY 2, 2024

Marketing AAA streamlines content to create a seamless experience AAA is a trusted member organization for millions across North America. Care Analytics: Raw Author Export We’ve added a new Community Email* column to the Raw Author Export that contains each author’s community email address when available.

Self Service 52

Self Service Analytics Video NPS 52

InMoment XI

NOVEMBER 13, 2024

It informs effective marketing strategy. Churn prediction helps you tailor your marketing efforts to re-engage customers at risk of leaving. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Accessed 11/07/2024.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

JULY 25, 2024

Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. Your contact center experience software must be equipped with predictive analytics, speech analytics, text analytics, and other analysis techniques.

Contact Center 195

Contact Center Contact Center Software Self Service Analytics 195

InMoment XI

NOVEMBER 7, 2024

This means connecting your customer experience automation platform with CRM systems, marketing automation tools, and any other data sources that provide insights into the customer experience. HubSpot offers automated workflows and personalized email marketing, which are ideal for engaging customers at every stage of the journey.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

MAY 2, 2024

Whether you are a local shop, regional staple, or nationwide brand, reputation management is one of the most important marketing strategies you need to master to ensure brand success. This is not even considered a luxury in today’s market. In retail, the power of the review is stronger than ever.

Retail 195

Retail Customer Retention Strategy Management 195

delighted

OCTOBER 3, 2024

By 2032, the ecommerce AI market is expected to reach $45.72 According to Acxiom, 83% of companies say that using customer data and predictive analytics to improve the customer experience will be a key way to earn customer advantage over the next 5 years. Just how prevalent is the resale market? billion between 2024 and 2029.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

InMoment XI

SEPTEMBER 17, 2024

Hopefully, with your marketing efforts and channels, the customer will come across your company and become aware of your solution to their problem. Utilize Data and Analytics Customer journey analytics are important to gain insight into how customers interact with your organization. What Is Customer Journey Analytics?

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. In 2024, we’re witnessing AI’s integration into deeper levels of call center operations.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 9/25/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

SurveySensum

JUNE 4, 2024

Conducting market research is crucial for understanding customer needs, analyzing competitors, and making informed decisions. The key challenge is finding market research tools that are both effective and within budget. So, are there not any market research tools to match the needs of a small business?

Tools 52

Tools Marketing e-support Analysis 52

InMoment XI

OCTOBER 25, 2024

In a crowded market, a well-managed reputation helps differentiate your restaurant from competitors. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Feedback 195

Feedback Management Social Media ROI 195

NobelBiz

SEPTEMBER 17, 2024

In the article, we’re going to discuss how VoIP works and why it’s a great choice for your business, with some of the best VoIP service providers in 2024. The global VoIP market will reach $194.5 billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024.

Contact Center 52

Contact Center CRM Call Recording e-support 52