InMoment XI

OCTOBER 30, 2024

Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left. Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

Retently

MARCH 26, 2024

Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Retently

AUGUST 15, 2024

Focusing on key features like ease of integration, customizability, real-time feedback, and comprehensive analytics can help you select a CSAT tool that aligns with your specific needs and growth plans. The reporting and analytics capabilities are often limited, and customization options for surveys are generally restricted.

Ecommerce 78

Ecommerce Retail Software Brands 78

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

Retently

AUGUST 12, 2024

Customers interact with brands across multiple channels, including online stores, physical outlets, mobile apps, and social media. Features : The platform supports multi-channel surveys, allowing businesses to reach customers through email, in-app messages, embedded links, and more.

Ecommerce 78

Ecommerce NPS Retail Software 78

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. Due to the above reasons, customer feedback tools today have become necessary to offer multi-channel feedback collection. Yes Yes Starts at $99/month 4.6

Comparison 52

Comparison Tools Feedback Multi-Channel 52

rethinkCX

JUNE 11, 2024

Plus, their cool analytics help businesses see how they're doing with customers and improve their support game plan. Omnichannel Support : Combines various communication channels into one platform for a seamless customer experience. Multi-Channel Support : Integrates email, phone, social media, and chat into one platform.

Software 52

Software Customer Service Multi-Channel Social Media 52

InMoment XI

SEPTEMBER 16, 2024

Email surveys According to a 2024 report on email statistics, 88% of respondents said they use email daily, with 39% checking their inboxes 3-5 times a day. Therefore, email remains one of the most reliable channels for organizations to gather customer feedback. Here are four key steps to follow after collecting patient feedback: 1.

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

SurveySensum

JULY 12, 2024

Advanced Analytics: Opt for NPS tools that can dig deep into the feedback you collect and uncover customer sentiments, behavior, and trends in real-time so that you make actionable decisions. 6 Best NPS Software for Small Businesses in 2024 We’ve researched and shortlisted the 6 best NPS software for small businesses.

NPS 52

NPS Software Multi-Channel Survey 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

SurveySparrow

MARCH 12, 2024

And not just any tools, but the top 15 of 2024. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. The best website feedback tools in 2024 What should you look for in a website feedback tool? Guess what? Let’s go!

Tools 52

Tools Feedback Analysis Analytics 52

SurveySparrow

FEBRUARY 22, 2024

Analytics and Reporting: Gaining Insights into Customer Behavior We learned about the importance of personalization, and for that, you need to analyze the customer data. That’s where analytics and reporting features come into play. The channels can be anything from email and social media surveys to website and in-app surveys.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

Kustomer

FEBRUARY 29, 2024

Reporting and analytics Like most customer service software, Gorgias includes an in-built reporting and analytics feature. Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue. However, it is rather basic in comparison to its alternatives.

e-support 52

e-support Feedback Multi-Channel Self Service 52

BirdEye

AUGUST 6, 2024

This is a stark reminder that in 2024, your online reputation isn’t just a part of your business—it’s the front line of your customer acquisition strategy. Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses.

Comparison 59

Comparison Multi-Channel Management Social Media 59

Kustomer

JANUARY 7, 2024

Does the alternative offer key features like analytics, customization, and support at a reasonable cost? Reporting & Analytics Customer satisfaction measurements : Keep a pulse on customer happiness with customer satisfaction measurements, because at the end of the day, how your customers feel about your service is what counts.

Omni-Channel 80

Omni-Channel Self Service e-support Knowledge Base 80

BirdEye

MAY 13, 2024

Why are audience insights tools essential for businesses in 2024? Why are audience insights tools essential for businesses in 2024? Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment. Let’s explore these tools in detail.

Tools 64

Tools Social Media Multi-Channel Advertising 64

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. Real-Time Analytics : Feature-rich dashboard for monitoring customer experience and agent performance.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Share them via multiple channels and visualize the data on an executive dashboard. Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

BirdEye

MARCH 22, 2024

Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. Here are the key features to look for: 1.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Most companies restrict survey volume by pricing tier, depending on the number of surveys you send via a particular distribution channel.

NPS 52

NPS Net Promoter Score Software Tools 52

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey. Sources: SuperOffice.

Metrics 195

Metrics Net Promoter Score Measurement Effort Score 195

BirdEye

JUNE 27, 2024

Features of HIPAA-compliant text messaging solutions 8 HIPAA-compliant texting messaging solutions to explore in 2024 Boost patient experience with HIPAA-compliant texting solutions FAQs on HIPAA-compliant texting Level up patient management with Birdeye What does a HIPAA-compliant texting solution mean? Is SMS HIPAA compliant?

Healthcare 52

Healthcare Multi-Channel Consulting Communication 52

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This multi-model approach lets us take advantage of the best features of each model, resulting in more comprehensive and nuanced summaries. Our multi-model approach is key to achieving this goal. Don’t make up any statistics.”

Sales 112

Sales Multi-Channel Metrics Feedback 112

Optimove

APRIL 15, 2024

Position-less Marketers possess a diverse skill set, enabling them to execute tasks across various marketing functions and channels. Advanced technology, such as data analytics and AI, has paved the way for the emergence of Position-less Marketers. “We’re more than one profession, aren’t we?

Marketing 59

Marketing Multi-Channel Sports CRM 59

BirdEye

JUNE 13, 2024

We’ll also explore Instagram marketing , analytics, growth, and scheduling tools in particular. Others delve into the analytical side, providing invaluable insights into audience demographics, engagement metrics, and more. Ideal for multi-location businesses Built to support Instagram accounts for individual branches or franchises.

Tools 64

Tools Social Media Analytics Multi-Channel 64

SurveySensum

MAY 24, 2024

Qualtrics: Cost When it comes to subscribing to any type of tool for organizational use, cost becomes the number one priority, especially if you are not a multi-billion dollar company. Source: Gartner , Feb 28, 2024 2. The only support channel is email which takes a lot of time to respond and resolve. Where to start?

Tools 52

Tools Multi-Channel Consulting Survey 52

BirdEye

AUGUST 12, 2024

Social Media Management : Manage, publish, and schedule posts across multiple social media channels to maintain a consistent and engaging online presence. Analytics : Yext only provides standalone reports on reviews, searches, and sentiment, which can be challenging to correlate. How does Birdeye handle multi-location management?

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

BirdEye

AUGUST 8, 2024

Birdeye dominates G2 Crowd Summer 2024 Reports with 97 top rankings and 219 badges in several categories. Review marketing: Birdeye amplifies online reputation by cross-posting reviews to social media and showcasing them through various channels, including widgets, Google Seller Ratings, and its microsite. But that’s not all.

Comparison 59

Comparison Social Media Multi-Channel Tools 59

Magellan Solutions

JULY 28, 2021

Instead, it just diverted and dispersed much of that activity across different channels. Social channels leveraged a captive audience to deploy new commerce features. Sales channels. Advertising channels. Optimize your business with data and analytics. Multi-channel retailing. Multi-channel retailing.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

SurveySparrow

NOVEMBER 20, 2023

is a no-code data reporting and analytics platform designed to simplify the process of gathering and analyzing data without the need for extensive technical knowledge. Real-time Analytics: See what your audience is saying in real-time. Tracking and Analytics: See who’s loving your email signature style. Source: coupler.io

Analytics 52

Analytics Knowledge Base Fashion Survey 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Analytics for Insight Gaining a deep understanding of your audience is the first step in crafting targeted marketing strategies.

Strategy 52

Strategy Social Media Advertising Analytics 52

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Financial 87

Financial Training Data Software 87

BirdEye

JULY 22, 2024

Analytics: Track your social media performance with detailed reports and insights. With Birdeye, you can confidently connect with your audience across any social media channel, fostering meaningful relationships and driving business growth. The 2024 sessions focus on using AI to boost performance.

Social Media 59

Social Media How To Case Study Report 59