eglobalis

APRIL 6, 2025

This three-part analytical series aims to dissect and explain the most critical dimensions of value creation in technology, telecom, contact centers, and high-tech manufacturing. Use tools like ROI calculators and performance-based contracts to support the case. Harvard Business Review , JulyAugust 2024.

Contact Center 275

Contact Center B2B Competitive Advantage Self Service 275

InMoment XI

DECEMBER 3, 2024

These activities help realize significant customer experience ROI , motivating organizations to continue evolving. Therefore, a CX maturity model encourages an omnichannel, analytical approach. InMoment’s award-winning XI platform helps companies realize ROI in less than 12 months, which is twice as fast as the industry average.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

InMoment XI

NOVEMBER 13, 2024

Calculate your business’s ROI using InMoment’s VoC tools. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. Accessed 11/07/2024.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Self Service Effort Score 195

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 434

Customer Experience Social Media Analytics Chatbots 434

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use. Accessed 10/11/2024. PingIdentity.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

NOVEMBER 26, 2024

Focus: Real-time customer journey analytics to understand the emotions, pain points, and touchpoints customers are experiencing at every stage. Use analytics tools, customer feedback, and data from CRM systems to monitor how customers interact with your brand across touchpoints. Accessed 10/8/2024. Accessed 10/8/2024.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

C3Centricity

JANUARY 25, 2025

Perhaps you’re using them for content creation, basic analytics, or campaign optimisation. ” You’ve invested in an AI content tool or basic analytics platform, but it operates in isolation. According to Adobe’s 2024 Digital Trends Report, this approach captures only 25% of potential ROI.

Marketing 156

Marketing Strategy How To Analytics 156

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 195

Analytics Effort Score Social Media Innovation 195

InMoment XI

NOVEMBER 7, 2024

Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements. With powerful analytics, real-time data integration, and content customization options, Adobe is ideal for brands leveraging data to drive engagement. Accessed 10/29/2024.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

ECXO

MARCH 6, 2025

While customer delight is the ultimate goal, framing it in terms of ROI and competitive advantage speaks the language of executives and ensures CX strategy gets the necessary support. B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions.

B2B 339

B2B Customer Journeys How To Effort Score 339

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What is Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

ECXO

DECEMBER 25, 2024

SeasonOfLight , #ChristmasJoy , #HanukkahLights #cx #customerexperience Hannukah 2024 The False Dichotomy: Growth vs. Customer Experience A common misconception is that prioritizing customer experience will hinder growth by diverting resources or reducing profitability. Wishing you a joyful Christmas and a Hanukkah full of light!

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ECXO

JULY 26, 2023

The companies setting the standards on analytics are listening, hearing and reacting in real time. Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority.

Data 296

Data Analytics Touchpoint Customer Service Representative 296

AWS Machine Learning

DECEMBER 16, 2024

We spoke with Dr. Swami Sivasubramanian, Vice President of Data and AI, shortly after AWS re:Invent 2024 to hear his impressionsand to get insights on how the latest AWS innovations help meet the real-world needs of customers as they build and scale transformative generative AI applications. Q: What made this re:Invent different?

Management 87

Management Innovation Government Video 87

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Meeting Self Service ROI 52

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Porch Group Media.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

AUGUST 13, 2024

Conversation Analytics Conversational analytics allows businesses to pull insights from conversations with customers. Unlike basic transcription or keyword tracking, conversational analytics goes deeper by analyzing the context, sentiment, and flow of these interactions.

Software 195

Software Social Media Analytics Return on Investment 195

BirdEye

FEBRUARY 24, 2025

Google My Business analytics gives you a behind-the-scenes look at how potential customers discover and engage with your business listing on Google. According to Birdeyes 2024 State of Google Business Profiles study, 84% of views came from discovery searches. Table of contents What is Google My Business analytics?

Analytics 52

Analytics Metrics Tips Report 52

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work? So whats the solution here?

Analytics 52

Analytics Tools Multi-Channel Analysis 52

SurveySensum

OCTOBER 31, 2024

This shows that investing in creating an engaging and long-lasting relationship with customers via digital channels will help you increase the ROI of your efforts and increase the loyalty of the customers you already have. So, from an ROI perspective, it’s the best channel to invest in, right?

Customer Engagement 52

Customer Engagement Engagement Social Media ROI 52

InMoment XI

OCTOBER 8, 2024

By attaching metrics to your customer experience efforts, you make it easier to ensure that customer needs are consistently met and also gives you the ability to show customer experience ROI to key stakeholders in your organization. Accessed 9/13/2024. Accessed 9/13/2024. Accessed 9/16/2024. Accessed 9/17/2024.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

InMoment XI

DECEMBER 13, 2024

The analytical insights help improve customer satisfaction and retention. Look for a platform offering: Call transcription Sentiment analysis Customizable reports Integration with existing systems InMoment offers a comprehensive contact center tool combining advanced analytics, accurate transcriptions, and multiple integrations.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically.

Tips 195

Tips Management Social Media Hotels 195

Interactions

OCTOBER 23, 2024

NVIDIA’s State of AI in Retail and CPG: 2024 Trends report analyzed 30 different AI use cases applicable to retail, while Gartner’s Generative AI Use-Case Comparison for Retail paper from July 2024 looked at 20 common use cases. Natural-language interfaces for analytics for easier-to-interpret insights and suggestions.

Contact Center 62

Contact Center Retail Self Service Competitive Advantage 62

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. Powerful analytics and integration capabilities designed to support growing businesses are a must. Enterprises require extensive customization and in-depth analytics.

NPS 100

NPS B2B Software Net Promoter Score 100

West Monroe

JULY 15, 2024

We really look at data, analytics, and client feedback. 27, 2024 | Podcast | Be Digital This is Digital, Special Episode: The Best of Season 3 Feb. 14, 2024 | Podcast | Be Digital This is Digital, Episode 34: The Digital Stadium: How the New Fan Experience Can Drive Revenue Jan.

Banking 105

Banking Innovation ROI Financial 105

InMoment XI

OCTOBER 9, 2024

InMoment leverages artificial intelligence, machine learning, and self-serve analytical tools to uncover critical insights, enabling you to explore specific areas of interest within 100% of your experience data from various sources across your business. 35 customer experience statistics to know for 2024. ( [link] ). References Zendesk.

Feedback 195

Feedback How To Social Media B2C 195

customer sure

JANUARY 20, 2025

Advanced data analytics and AI, or even just thoughtful use of CRM data, make it possible to deliver hyper-personalised experiences at the touchpoints which are most important to customers. Measuring ROI in CX: Proving the Value Popular opinion would have you believe that its hard to measure the ROI of CX initiatives.

Trends 62

Trends Net Promoter Score Analysis ROI 62

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. Taking a complete switch and looking at the Android phones released for 2023, there were 38 different phones and 23 unique products in 2024 (so far). The title of this newsletter will no doubt invoke a reaction from two groups.

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. The algorithms sift through the data, identifying key themes, customer sentiments, and specific queries, unifying them in a holistic view.

Hospitality 195

Hospitality Call Center Retail NPS 195

BirdEye

AUGUST 23, 2024

Table of contents 3 easy steps to hide likes on Instagram in 2024 How to hide likes on Instagram posts: How to hide likes on Instagram for all future posts: How to turn off likes before posting on your post: Why do businesses hide likes on Instagram? Analytics and reporting: Gain insights into your audience and performance.

Social Media 13

Social Media How To Metrics Measurement 13

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

InMoment XI

APRIL 3, 2024

Each of these advantages leads to and reinforces the same outcome: Increased revenue and improved ROI on customer-facing initiatives. Access 3/12/2024. Access 3/12/2024. Access 3/12/2024. Accessed 3/21/2024. Brands with higher user satisfaction rankings for at least three years grow revenues 2.5 Salesforce.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195