InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Trends 210

Trends Innovation Customer Service Omni-Channel 210

InMoment XI

JULY 25, 2024

Invest in Technology You need the right technology to keep up with customer inquiries. Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. link] Accessed 7/22/2024.

Contact Center 260

Contact Center Contact Center Software Self Service Analytics 260

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Changes are being driven by technology, changing consumer expectations, and global dynamics. In 2024, more companies have focused on customer-centricity as their core business strategy.

Customer Centricity 156

Customer Centricity Strategy Trends Analytics 156

InMoment XI

AUGUST 13, 2024

By adopting this technology, companies can stay ahead of the competition, make data-driven decisions, and continuously improve their operations. Conversation Analytics Conversational analytics allows businesses to pull insights from conversations with customers.

Software 260

Software Social Media Analytics Return on Investment 260

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. As the pace of innovation continues to accelerate and competition intensifies, we introduce the Top 100 Global Innovators 2024. 2024 report key findings Samsung Electronics ranks first in the Top 100 Global Innovators 2024.

Innovation 52

Innovation Report Analysis Analytics 52

Experience Investigators by 360Connext

MAY 7, 2024

Guest List: Tabitha Dunn, CCXP Head of Global Customer Experience and Sales Technology at Hitachi LinkedIn: [link] Karyn Furstman, CCX, CCXP, XMP CEO & Chief Experience Officer at CustomersFurst LinkedIn: [link] Lorraine Schumacher, CCXP CX Executive Advisor LinkedIn: [link] Jignesh Shah VP of Products & GTM leader at Blackhawk Network LinkedIn: (..)

Healthcare 143

Healthcare Culture Customer Voice Connections 143

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 156

Contact Center Technology Self Service Analytics 156

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Being more adaptable and technologically advanced enables them to maintain their competitive advantage.

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

BirdEye

JULY 22, 2024

What happens when you blend cutting-edge technology with a relentless focus on customer feedback? We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. You get Birdeye.

Report 59

Report Social Media Healthcare Customer Satisfaction 59

CSM Magazine

FEBRUARY 7, 2024

There will be a greater emphasis on transparency, encompassing technology, data, and policy perspectives. It is expected that 2024 will bring stability and gradual growth. In order to act on data related to recruiting speed and efficiency, HR leaders are investing more in analytics and reporting for their hiring teams.

Trends 52

Trends Competitive Advantage Analytics Leadership 52

Think Customers

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage. We’ve learned enough now to move toward acting.”

Contact Center 52

Contact Center Analytics Healthcare Trends 52

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. What new trends and technologies are on their mind? Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. How are they overcoming new challenges?

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 260

Analysis Software Self Service Social Media 260

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. What skills will help CSMs and individual contributors stand out in 2024?

Customer Success 52

Customer Success Trends Leadership Chatbots 52

DCX

AUGUST 18, 2024

NFL's Data Touchdown: Scoring Big with AI 4 Leadership Lessons from the NFL’s Chief Data Officer (northwestern.edu) Paul Ballew, Chief Data Officer of the NFL, shares insights on how the league is leveraging data, analytics, and AI to transform both the game and the business of football.

Healthcare 52

Healthcare e-support Banking Financial 52

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people. .

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

CSM Magazine

NOVEMBER 1, 2023

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

Customer Experience 52

Customer Experience Customer Journeys Competitive Advantage Conference 52

West Monroe

JULY 15, 2024

Milton Santiago helps us answer the question: How do you bridge the gap between cutting-edge technology and traditional banking? Created with Lunacy Q&A Silicon Valley Bank has always created services to meet the unique needs and challenges of tech companies, especially in times of rapid technological advancements.

Banking 104

Banking Innovation ROI Financial 104

InMoment XI

SEPTEMBER 16, 2024

Email surveys According to a 2024 report on email statistics, 88% of respondents said they use email daily, with 39% checking their inboxes 3-5 times a day. Analytics: The software should feature analytical tools to provide useful insights from patient feedback. Healthgrades. ZeroBounce.

Feedback 260

Feedback Healthcare Hospitality Wait Times 260

West Monroe

DECEMBER 13, 2023

In 2023, AI dominated technology consulting conversations. We anticipate that 2024 will be a pivotal year for more substantial use and implementation of AI in broader business. Learn More What technology investments should executives make in 2024 to incorporate AI faster into their businesses? West Monroe knows how.

Strategy 52

Strategy Analysis Data Technology 52

CSM Magazine

JANUARY 17, 2024

It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations. Businesses will be on the lookout for processes that can be streamlined and improved through AI, from chatbots handling routine queries to predictive analytics guiding decision-making.

Industry 52

Industry Data Trends Exceptional Customer Service 52

rethinkCX

JUNE 12, 2024

Table of Contents Hiring and Training The Right People for the Right Role Opened Communication Determine the Right KPIs for your Organization Select the Right Technology for your Organization Wrap Up Hiring and Training (source) Define the skills, competencies and attitude required to deliver the expected customer experience(s).

Call Center 52

Call Center Management Abandon Rate First Call Resolution 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you have not, join us for the marketing event of 2024! 

Conference 52

Conference Connections Case Study CRM 52

West Monroe

DECEMBER 7, 2023

Utilities will face continued complexity and challenges in 2024, requiring them to think and plan differently. This report will cover five key areas where utilities should be focused in 2024. Download our 2024 Outlook. Download our 2024 Outlook. Read all 2024 Outlooks The common language across industries?

Industry 52

Industry Report Course Meeting 52

DCX

AUGUST 4, 2024

These stories aren't just about technology. Why are we adopting these technologies? Key takeaways for CX pros: Holistic testing environment: The Branch Garage allows for comprehensive testing of new technologies and processes before wide-scale implementation. Smile" AI in Japan. Why do our customers need them?

Contact Center 52

Contact Center Banking Return on Investment Innovation 52

West Monroe

AUGUST 26, 2024

About the episode In this episode, we dive into West Monroe’s annual Tech Trends to Watch report, which identifies five technology trends set to reshape the business landscape in 2024 and beyond. We’ll also discuss how to react, prepare, and maintain a focus on humanity amid these technological advancements.

Trends 59

Trends Innovation Banking Technology 59

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

West Monroe

MARCH 17, 2024

As we move further into 2024 and the spring growing season for production agriculture kicks off, the ag sector has an eye pointed toward the potential headwinds expected throughout the remainder of the year. Throughout 2024, lenders will need to be proactive in managing and helping their borrower’s weather the interest rate storm.

Trends 52

Trends Banking Financial Insurance 52

Optimove

JULY 1, 2024

billion in 2024 to $7.41 Utilize data analytics to gain insights and enhance operations and customer experience. billion in 2024 to $7.41 Question #5 – Are We Utilizing Data Analytics to Improve Operations and Customer Experience? billion in 2029. Provide a seamless omnichannel experience across all touchpoints.

Omni-Channel 69

Omni-Channel Touchpoint Analytics Social Media 69

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. The strategic use of this technology to inform decision-making processes is an advanced approach to business strategy.

Hospitality 260

Hospitality Call Center Retail NPS 260

West Monroe

DECEMBER 7, 2023

Utilities will face continued complexity and challenges in 2024, requiring them to think and plan differently. This report will cover five key areas where utilities should be focused in 2024. Download our 2024 Outlook. Download our 2024 Outlook. Read all 2024 Outlooks The common language across industries?

Industry 40

Industry Report Course Meeting 40