InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. Accessed 10/11/2024. Accessed 1014/2024. Accessed 10/14/2024. Accessed 10/14/2024. Accessed 10/15/2024. PingIdentity.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

OCTOBER 23, 2024

Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions. It can provide personalized recommendations and services at scale making it a must-have technology for modern banks. Modern bank branches are transforming into consultation hubs.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

DECEMBER 3, 2024

Organizations advance to the final stage by leveraging the entire workforce and advanced technology. Therefore, a CX maturity model encourages an omnichannel, analytical approach. For example, companies moving from “Mobilize” to “Scale” expand the scope of their VoC program with the help of technology. Accessed 11/28/2024.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

Analytics 195

Analytics Effort Score Social Media Innovation 195

ECXO

MARCH 6, 2025

It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. Transforming customer experience in a B2B organization is as much about changing mindsets and behaviours as it is about new processes or technologies.

B2B 339

B2B Customer Journeys How To Effort Score 339

C3Centricity

JANUARY 25, 2025

It’s not the technology that’s failing it’s how we’re using it. Perhaps you’re using them for content creation, basic analytics, or campaign optimisation. ” You’ve invested in an AI content tool or basic analytics platform, but it operates in isolation. Source ) The disconnect?

Marketing 156

Marketing Strategy How To Analytics 156

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

OCTOBER 31, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Companies using AI-powered automation are cutting repetitive tasks by 40%, so it makes sense to invest in this technology. How to Improve Call Center Metrics?

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

NOVEMBER 18, 2024

Here are some key methods for analyzing customer behavior: Quantitative research Quantitative data analysis Predictive analytics Customer journey mapping Cohort analysis Qualitative Research Qualitative research and analysis involve asking open-ended questions to encourage customers to share their thoughts in their own words.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

Trends 245

Trends Innovation Customer Service Omni-Channel 245

InMoment XI

JULY 11, 2024

Speech analytics is quickly becoming a foundational aspect of successful experience improvement programs. However, the rise of speech analytics has given businesses to understand their customers like never before. What is Speech Analytics? It uses advanced technology to transcribe and analyze audio recordings.

Analytics 195

Analytics Contact Center e-support Healthcare 195

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Analytics 195

Analytics Feedback Net Promoter Score Analysis 195

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Text analytics —especially when powered by AI—is changing that. The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Let’s start.

Analytics 62

Analytics Trends Marketing Social Media 62

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What is Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

InMoment XI

JUNE 24, 2024

With the increased adoption of AI in business across all industries, there has also been a rise in text mining and analytics. The Forrester Wave and the Gartner Magic Quadrant are widely recognized and influential market research reports evaluating technology vendors. Get the Report What is the Difference Between Gartner and Forrester?

Analytics 195

Analytics How To Roadmap Knowledge Base 195

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. Data-Driven Technology : Highlighting success in unlocking valuable insights through advanced technology and analytics.

Insurance 52

Insurance Innovation Customer Journeys Analytics 52

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

ECXO

JULY 26, 2023

The companies setting the standards on analytics are listening, hearing and reacting in real time. Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Start where you are.

Data 296

Data Analytics Touchpoint Customer Service Representative 296

AWS Machine Learning

FEBRUARY 21, 2025

Lets assume that the question What date will AWS re:invent 2024 occur? The corresponding answer is also input as AWS re:Invent 2024 takes place on December 26, 2024. invoke_agent("What are the dates for reinvent 2024?", A: 'The AWS re:Invent conference was held from December 2-6 in 2024.' Query processing: a.

Knowledge Base 106

Knowledge Base Conference Examples Data 106

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Calabrio

NOVEMBER 18, 2024

Analytics Why smarter WEM solutions matter: Calabrio’s view on the 2024 Gartner Magic Quadrant for CCaaS Share In Gartners 2024 Magic Quadrant for Contact Center as a Service (CCaaS) , a key message is clear: contact centers need modern, advanced tools to navigate todays challenges and keep their competitive edge.

Contact Center 130

Contact Center Analytics Call Recording Report 130

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. Wishing you a joyful Christmas and a Hanukkah full of light!

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Changes are being driven by technology, changing consumer expectations, and global dynamics. In 2024, more companies have focused on customer-centricity as their core business strategy.

Customer Centricity 194

Customer Centricity Strategy Trends Analytics 194

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 156

Contact Center Technology Self Service Analytics 156

InMoment XI

JULY 25, 2024

Invest in Technology You need the right technology to keep up with customer inquiries. Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. link] Accessed 7/22/2024.

Contact Center 195

Contact Center Contact Center Software Self Service Analytics 195

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

Analytics 137

Analytics Innovation Customer Experience Analysis 137

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Meeting Self Service ROI 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

AWS Machine Learning

DECEMBER 16, 2024

We spoke with Dr. Swami Sivasubramanian, Vice President of Data and AI, shortly after AWS re:Invent 2024 to hear his impressionsand to get insights on how the latest AWS innovations help meet the real-world needs of customers as they build and scale transformative generative AI applications. Q: What made this re:Invent different?

Management 77

Management Innovation Government Video 77

CSM Magazine

NOVEMBER 25, 2024

The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. Here are ten cutting-edge concepts for radio broadcasters in 2024. Utilizing Data Analytics Utilizing data analytics can provide valuable insights into how audiences behave and interact with content.

Innovation 52

Innovation Social Media Entertainment Video 52

InMoment XI

AUGUST 13, 2024

By adopting this technology, companies can stay ahead of the competition, make data-driven decisions, and continuously improve their operations. Conversation Analytics Conversational analytics allows businesses to pull insights from conversations with customers.

Software 195

Software Social Media Analytics Return on Investment 195

DCX

NOVEMBER 10, 2024

Source The Tech Supercycle: Brace Yourself Get Ready for the Technology Supercycle What’s the hype: Futurist Amy Webb predicts a “technology supercycle” that will change everything, as AI, biotechnology, and smart sensors hit critical mass. Source I hope you found this week’s links and commentary useful.

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Implementing robust feedback loops in 2024 is essential for gaining insights into customer experiences.

Omni-Channel 108

Omni-Channel Social Media Training Customer Satisfaction 108

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. What new trends and technologies are on their mind? Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. How are they overcoming new challenges?

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

West Monroe

OCTOBER 7, 2024

Email LinkedIn Facebook printer copy Print this page Listen to "Viewing AI as Talent, Not Technology" on Spreaker. About the episode In this episode of This is Digital, West Monroe’s Steven Kirz and Brigitte Coles discuss West Monroe’s view on AI as a talent, not just technology. Steven: I think it's completely different.

Technology 105

Technology Net Promoter Score Training Innovation 105