Lithium

JULY 2, 2024

Some blog areas are limited to Khoros customers only. Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Sign up today !

Self Service 52

Self Service Analytics Video NPS 52

VDS

JULY 1, 2024

Genesys Cloud – June 2024 Release Highlights Genesys introduced 30 new features and functionality enhancements in May. The post Genesys Cloud June 2024 Release Highlights appeared first on VDS. For a detailed list of all June release notes, visit: Genesys Cloud June Release Notes.

Call Flow 52

Call Flow Analytics Interaction Customer Journeys 52

VDS

JUNE 5, 2024

Here’s a quick rundown of the key updates: General Updates Queue Segmentation of Canned Responses (May 27th) Now, you can assign canned response libraries to specific queues, limiting the responses that appear on the interaction panel. Identifying interactions where the greeting topic was mentioned in the first 120 seconds.

Gamification 52

Gamification Analysis Analytics Interaction 52

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Effective marketing hinges on personalized interactions tailored to each customer’s behaviors and feedback rather than generic campaigns.

Marketing 75

Marketing Survey Report Consumers 75

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. Sign up today ! Communities Community Aurora 24.2

Roadmap 52

Roadmap Metrics CRM Resources 52

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. The post Optimove ICE 2024: Highlights in Pictures appeared first on Optimove.

Sports 59

Sports CRM Conference Groups 59

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

Connections 64

Connections CRM Conference Touchpoint 64

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Trends Leadership Chatbots 52

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! The post ICE 2024: The CRM Lightning Talks Are Back in Action appeared first on Optimove.

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CRM Sports Consulting Data 69

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. Sign up today ! Here’s the Atlas content you do not want to miss! So how does it now fit into our future, and should executives be taking a closer look?

Social Media 52

Social Media CRM Video Contact Center 52

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. It’s the interactions customers have with employees – all employees. Those interactions can include human-to-human and everything else (website, opening a package, etc.).

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

Feedbackly

MARCH 1, 2024

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. It looks at a deeper form of engagement between the customer and brand where communication and interactions are driven by customer sentiments. Let’s look at it from the beginning.

Trends 59

Trends Metrics Policies Brands 59

BirdEye

MARCH 15, 2024

In this blog, we’ll guide you through how to do this within minutes. Table of contents How to delete a YouTube account channel in 2024 within 3 minutes? FAQs on how to delete a YouTube channel Streamline your social media presence with Birdeye How to delete a YouTube account channel in 2024 within 3 minutes?

Social Media 59

Social Media How To Video Data 59

SurveySparrow

APRIL 30, 2024

This guide will walk you through a 7-step process to monitor online reviews in 2024. top 10 restaurants in Los Angeles” or “best invoicing software of 2024”. Here are some strategies: Encourage Reviews : Include a polite request for reviews in your email signature, after customer interactions, or on your website.

Management 52

Management How To Tips Guidelines 52

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

Automotive 59

Automotive Hospitality Healthcare Retail 59

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

Trends 52

Trends Self Service Customer Service Chatbots 52

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

Automotive 52

Automotive Hospitality Healthcare Retail 52

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Incorporating the appropriate software features is not just beneficial for call centers or other similar businesses, but rather necessary in order to enhance customer interactions.

Call Center 59

Call Center Self Service Software Contact Center 59

Lithium

JUNE 4, 2024

Some blog areas are limited to Khoros customers only. Upcoming Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, June 25 - 10am CT Learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Sign up today !

CRM 52

CRM Roadmap Software Leadership 52

ShepHyken

MARCH 10, 2024

Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable. And touchpoints don’t always involve customers interacting with employees. It’s any and every type of interaction.

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Self Service Customer Service Airlines Touchpoint 78

Beyond Philosophy

DECEMBER 7, 2023

I don’t know that anybody is super excited about interacting with a chatbot. The post Which Is The Better Customer Experience in 2024? I’m hopeful that this outcome is where AI will take us. Additionally, Tom’s point that the human experience still matters resonated with me. Speak to Colin and find out more.

Customer Experience 88

Customer Experience Chatbots System Customers 88

SurveySparrow

FEBRUARY 22, 2024

It can be through surveys, reviews, or direct support interactions. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. These features enable you to collect and manage customer feedback. Which should you take?

Customer Retention 52

Customer Retention Software Gamification e-support 52

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. While your customers should find familiarity in their interactions with your company, the relationship should never stagnate. Fine-tuning your CX elements is a constant exercise.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

SurveySparrow

JUNE 6, 2024

Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. Top 7 NetSuite Alternatives and Competitors in 2024 1. Sales & Marketing : Connect sales and marketing teams, manage customer interactions, and enhance customer service. Here’s why!

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Comparison e-support Financial Travel 40

SurveySparrow

MAY 3, 2024

And when integrated with survey tools, it can offer a comprehensive view of customer interactions. But you already know this…one of the reasons you are here reading this blog. Trigger Surveys Based on Salesforce Events Let’s say you want to automate a satisfaction survey after customer interaction with the support team.

Tools 52

Tools Survey Analysis Feedback 52

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. 10 Best Customer Feedback Tools in 2024 1. Typeform has human-friendly interactions and a conversational touch to its forms and surveys.

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Comparison Tools Feedback Multi-Channel 52

Daniel Group

JANUARY 25, 2024

Humor builds connections and relationships with your customers by bringing a smile to their faces each time they interact with your business. In my recent blog, Revisiting an Older Blog: Using Humor to Create the Unexpected Customer Experience , I discuss how we often overlook humor as a Customer Experience tool to build customer loyalty.

Loyalty 52

Loyalty Guidelines Conference Culture 52

kommunicate

JANUARY 12, 2024

Last Updated on January 12, 2024 Table of Contents It is the year 2025. The nurse guides you into the doctor’s visiting room, and the doctor starts to record your entire interaction with them on an [.] The post The Essential Guide to HIPAA Compliance in Healthcare Chatbots appeared first on Kommunicate Blog.

Healthcare 52

Healthcare Chatbots Interaction 52

Optimove

JULY 1, 2024

billion in 2024 to $7.41 billion in 2024 to $7.41 According to the Optimove Insights Summer Shopping Survey 2024 , promoting digital wallets and ensuring a smooth, secure checkout process is critical for users as preferences for digital wallets rose from 14% in 2023 to 22% in 2024. billion in 2029.

Omni-Channel 69

Omni-Channel Touchpoint Analytics Social Media 69

Optimove

SEPTEMBER 9, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog post, marketing and CRM leaders share their approaches to cutting-edge personalization. The insights were presented at Optimove Connect 2024 during the panel session titled “ Digital Personalization: Standing on the (Cutting) Edge.”

CRM 52

CRM Strategy Engagement Interaction 52

Optimove

JUNE 12, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: The Euro 2024 Wagering Intentions Report provides a clear guide for sportsbook operators to deepen player loyalty and optimize customer lifetime value. For more insights on how to make the most of Euro 2024, schedule a demo. Download the full report here.

Sports 52

Sports Report Analysis Loyalty 52

SurveySparrow

FEBRUARY 18, 2024

Real-Time Reporting & Analytics: Gain instant insights into survey responses with interactive dashboards and detailed reports, allowing you to track trends and make informed decisions in real time. Real-Time Reporting & Analytics: Gain instant insights into responses with interactive dashboards and detailed reports.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Enriching the Customer Journey : Every piece of feedback is an opportunity to refine the customer journey, making each interaction more meaningful and satisfying. The result?

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Direct customer interaction and response through the Listening engine. Well, you’re in the right place!

Tools 52

Tools Feedback Analysis Survey 52

Optimove

SEPTEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This post highlights the shift from brands controlling the narrative to customers taking charge of their interactions. Personalization is delivering the right message to the right customer at the right time.

Marketing 52

Marketing Customer Centricity Social Media Loyalty 52

Clarivate

JULY 16, 2024

This guide explores how our online interactive scorecard offers dynamic visualizations and insights into global trends. Unveiling insights: significant findings from the 2024 G20 scorecard The G20 scorecard reveals unique stories hidden within the data. their leading partner.

Innovation 59

Innovation Trends Metrics Report 59

Optimove

SEPTEMBER 11, 2024

The Big Picture At Optimove Connect 2024, conference, Stan Bashmashnikov, Senior Director, Marketing Technology & Operations, at FanDuel (the premiere US sports betting site), presented on the critical role of speed and scale in marketing technology. Maintain regulatory compliance and effective data management.

Sports 52

Sports CRM Government Innovation 52