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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

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Freshdesk vs. Zendesk: The Giants of Customer Support and Help Desk Software

Kustomer

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.