NobelBiz

SEPTEMBER 17, 2024

One of the most significant innovations in the recent past within communications has been VoIP, or Voice over Internet Protocol. In the article, we’re going to discuss how VoIP works and why it’s a great choice for your business, with some of the best VoIP service providers in 2024. billion by 2024, growing at a CAGR of 9.1%

Contact Center 52

Contact Center CRM Call Recording e-support 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

InMoment XI

SEPTEMBER 3, 2024

By analyzing call recordings and agent-customer transcripts, businesses can pinpoint common mistakes, identify training opportunities, and provide targeted coaching. Conversational analytics platforms first collect conversational data from various sources like call recordings, chat logs, emails, and social media interactions.

Analytics 195

Analytics Data Social Media Average Handle Time 195

rethinkCX

JUNE 12, 2024

By fostering a culture of open communication, call centers can create a supportive and collaborative work environment where employees feel empowered to contribute, innovate, and thrive. Celebrate milestones, such as meeting performance targets or delivering exceptional customer service, to reinforce positive behaviors and boost morale.

Call Center 52

Call Center Management Abandon Rate First Call Resolution 52

NobelBiz

SEPTEMBER 24, 2024

billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024. Each has unique advantages that will help your company make more calls, manage all operations easier, and result in improved customer satisfaction. Mobile-Friendly: Allows users to access the platform from any device, including smartphones and tablets.

Contact Center 52

Contact Center Call Center Omni-Channel CRM 52

AWS Machine Learning

NOVEMBER 6, 2024

The second step involves using foundation models (FMs) with Amazon Bedrock to summarize the content, identify topics, and recognize conclusions, extracting valuable insights that can guide strategic decisions and innovations. Transcribe audio with Amazon Transcribe In this use case, we use an Amazon 2024 Q1 earnings call as a sample.

Call Center 96

Call Center Video Contact Center Financial 96

AWS Machine Learning

MAY 7, 2024

Based on a survey conducted by American Express in 2023, 41% of business meetings are expected to take place in hybrid or virtual format by 2024. The recording is transcribed to text using Amazon Transcribe and then processed using Amazon SageMaker Hugging Face containers to generate the meeting summary.

Meeting 117

Meeting Resources Call Recording Training 117