InMoment XI

SEPTEMBER 3, 2024

A wealth of insights lies in the interactions between your organization and its customers; however, without specialized technology to analyze that data, those insights remain untapped. InMoment has been recognized as a leader in The Forrester Wave : Text Mining and Analytics Platforms for Q2 2024. filler words, irrelevant data).

Analytics 260

Analytics Data Social Media Average Handle Time 260

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

rethinkCX

JUNE 12, 2024

Below you will find 5 curated call center management best practices you can implement today. Provide ongoing training and development opportunities to keep agents up-to-date with product/service knowledge, communication techniques, technology tools, and customer service best practices.

Call Center 52

Call Center Management Abandon Rate First Call Resolution 52

NobelBiz

SEPTEMBER 17, 2024

Businesses continue to evolve, and so do the technologies at work within them. In the article, we’re going to discuss how VoIP works and why it’s a great choice for your business, with some of the best VoIP service providers in 2024. billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024.

Contact Center 52

Contact Center CRM Call Recording e-support 52

SurveySparrow

JUNE 7, 2024

7 Best Conversational Analytics Software in 2024 Here’s a breakdown of the top 7 contenders in 2024: SurveySparrow DialerHQ CallRail Gong Avoma MeetGeek HubSpot Sales Hub 1. Top features: Advanced call management : Get customizable call forwarding, voicemail transcription, and call recording options.

Analytics 52

Analytics Software Tools Analysis 52

AWS Machine Learning

MAY 7, 2024

Based on a survey conducted by American Express in 2023, 41% of business meetings are expected to take place in hybrid or virtual format by 2024. A more efficient way to manage meeting summaries is to create them automatically at the end of a call through the use of generative artificial intelligence (AI) and speech-to-text technologies.

Meeting 111

Meeting Resources Call Recording Training 111

AWS Machine Learning

NOVEMBER 22, 2023

Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward. These sessions will be livestreamed, recorded, and published to YouTube. Post the fastest time and you’ll win a ticket back to Vegas for the 2024 Championship!

Innovation 117

Innovation Contact Center Training Data 117