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Is Contact Center AI Taking Over? Let’s Look at the Facts

NobelBiz

Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. Google’s just the latest actor to show its head in the contact center world – they must’ve realized it’s a very promising avenue, set to grow by up to $6 billion by 2024.

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DCX #106 | The Time Traveler's Guide to Customer Experience

DCX

This isn't just any time capsule – it's the CX Time Capsule you created back in 2024. Inside, you find a letter addressed to your future self, outlining your vision for customer experience half a century ago. But here's the twist: We're not going to focus on predicting future technologies or trends. Think about it.

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