ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Chatbots, generative AI, data privacy, and more are covered in this excellent article. Here are my top five picks from last week.

Customer Service 67

Customer Service Self Service Trends Hotels 67

Retently

JANUARY 25, 2023

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

ShepHyken

JUNE 23, 2024

companies hits a new low amid inflation and fallible customer-service chatbots. Rewarding That Loyalty Is Mandatory. My Comment: This is an interesting article on customer loyalty programs. 3) Tracking customer loyalty boils down to math. 3) Tracking customer loyalty boils down to math.

Customer Service 73

Customer Service Loyalty Programs Chatbots Loyalty 73

DCX

DECEMBER 1, 2024

If your brand’s doing the same things as everyone else—same chatbots, same perks, same emails—why should customers care? Pick one area—like email, loyalty programs, or chatbot interactions—and find a way to make it more personal and unexpected. What feels generic?

Fashion 52

Fashion Trends Culture Connections 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. In this blog, we’ll explore seven customer service trends for 2024. These advancements help businesses meet and exceed customer expectations.

Trends 52

Trends Self Service Customer Service Chatbots 52

ShepHyken

DECEMBER 3, 2023

The author prompted the chatbot with a question about personalization versus real-time interaction management. The bot delivered an answer. The prompt was tweaked, and the bot delivered an even better answer. My Comment: I’m a big fan of loyalty programs. Don’t worry if you don’t know what real-time IM is!)

Customer Service 67

Customer Service Loyalty Programs Loyalty Customer Service Training 67

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

CRM 69

CRM Marketing Social Media Analysis 69

SurveySparrow

JANUARY 7, 2021

Businesses hardly invested in customer feedback software, chatbots, or survey tools before the pandemic. For instance, modern customers prefer chatbots over texts. That’s why small to large, every business is investing in chatbots to ensure customer engagement remains intact. billion by 2024.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

Banking 52

Banking NPS Financial Net Promoter Score 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Incorporate a Customer Feedback Loop to actively collect, analyze, and act on customer feedback.

Strategy 52

Strategy Social Media Advertising Analytics 52

ShepHyken

AUGUST 18, 2024

Customers are forced to use IVRs or Chatbots before talking to a live agent. The author of this article recognizes the good and bad that can come from this time of program. Are Customer Loyalty Programs the Best Method for Retention? My Comment: Do loyalty programs create loyalty?

Loyalty Programs 77

Loyalty Programs Customer Service Loyalty Retail 77

Optimove

NOVEMBER 25, 2024

Hyper-Personalization with AI and Machine Learning Recent surveys (Download Optimove ’s Insights 2024 Holiday Shopping Report) show that 88% of consumers expect retailers to provide personalized recommendations. Marketing Execution Acceleration 2024 saw the rise of Generative AI, impacting everything from message creation to data analysis.

Trends 64

Trends Technology Tips Marketing 64