2024 Chatbots Virtual Call Center 
NobelBiz
SEPTEMBER 29, 2020
Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.
Magellan Solutions
JULY 29, 2021
Luzuriaga further states, “The chatbot is at the bottom of the rung.” Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Meanwhile, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8
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