Optimove

DECEMBER 19, 2024

The Big Picture Retailers leveraging Optimoves Customer-Led Marketing platform achieved unparalleled success during Black Friday and Cyber Monday 2024. By exceeding expectations and leveraging customer insights, brands can build relationships that extend far beyond the holiday season.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59

InMoment XI

SEPTEMBER 19, 2024

The end-to-end customer experience is important because it can be key to retaining customers. 86% of customers agree that they would switch to a competitor after three or fewer negative experiences with a brand. The most important part of creating an end-to-end customer experience strategy is communication.

Customer Journeys 195

Customer Journeys Customer Experience Social Media Banking 195

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. The difference is likely to be driven by product category (e.g.,

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

DECEMBER 11, 2024

Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. The five best practices for converting new customers into loyal customers. For more insights, contact us to Request a Demo.

Lifetime Customer 52

Lifetime Customer Loyalty Programs Social Media e-support 52

InMoment XI

JANUARY 4, 2024

Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.

Retail 195

Retail Customer Experience Effort Score Social Media 195

Optimove

NOVEMBER 29, 2023

Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). Dive Deeper and Download the Full Report These are just some of the insights we uncovered in our 2024 report.

Report 52

Report Consumers Loyalty Brands 52