2024 Competitive Advantage Roadmap 
InMoment XI
DECEMBER 3, 2024
Customer experience (CX) is emerging as a significant competitive advantage for businesses. As a result, the model removes the guesswork from your customer experience strategy , replacing it with a roadmap to CX excellence. 35 customer experience statistics to know for 2024 ( [link] ). Accessed 11/28/2024.
ECXO
MARCH 6, 2025
Some organizations create a detailed CX roadmap that estimates improvements in metrics like net retention rate, customer lifetime value, or average deal size as experience enhancements roll out. Conversely, if competitive advantage comes from efficiency and scale, the CX strategy might focus on digitizing interactions for speed and ease.
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CSM Magazine
OCTOBER 24, 2024
In 2024, the top AI technologies utilised by UK online retailers included: Gen AI for translations and copy writing – 57%; AI trained and powered customer service chat bots – 43%; gen AI for marketing content – 33%; AI informed product search – 31%; and AI for cleaning and enriching product data – 25%.
eglobalis
SEPTEMBER 19, 2024
Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. By prioritizing employee motivation and engagement, businesses create a resilient, adaptable workforce capable of sustaining long-term competitive advantages.
InMoment XI
OCTOBER 7, 2024
Ingest Competitor Review Data via API Gain a competitive advantage with richer insights into how to take market share from competition Easily merge competitor review data from multiple review sources with other key experience signals in your preferred BI tool. Strongest Signals 5.
ChurnZero
MARCH 7, 2025
An active digital customer community is a competitive advantage for any B2B SaaS company. At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. The three stages of digital community platform evolution.
ChurnZero
JANUARY 9, 2025
As a proud sponsor of Zero IN 2024 , Growth Molecules embraced the opportunity to showcase our customer success training and advisory services in a packed workshop. In the words of Mailchimp : The goal of product differentiation is to create a competitive advantage or to make your product superior to alternatives on the market.
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