InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. References SmartKarrot. “75

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

InMoment XI

NOVEMBER 12, 2024

With these customer expectations in mind, having a robust social media monitoring strategy that helps you stay connected with your customers has never been more important for maintaining a positive customer experience. This helps you stay connected with how consumers view your brand. 2024 HubSpot State of Service. ( [link] ).

Social Media 360

Social Media Analysis Metrics Analytics 360

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Through examples across industries, they highlight proactive messaging strategies that build trust, even amid challenges like credit card fraud, and explore how acknowledging customers’ past interactions can lead to a more connected and resilient experience.

Banking 143

Banking Customer Centricity Culture Communication 143

Experience Investigators by 360Connext

DECEMBER 3, 2024

It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication.

Handbook 143

Handbook Social Media Retail Trends 143

Experience Investigators by 360Connext

JULY 9, 2024

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto.

Fashion 284

Fashion B2C Hotels Insurance 284

Experience Investigators by 360Connext

MARCH 26, 2024

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Banking 178

Banking Advertising ROI B2B 178

Experience Investigators by 360Connext

JUNE 4, 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators’ Director of Business Development.

Customer Centricity 265

Customer Centricity Culture Employee Experience Innovation 265

InMoment XI

DECEMBER 10, 2024

It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. This connection encourages long-term relationships. Accessed 12/09/2024. Accessed 12/09/2024. Freshworks.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Retently

OCTOBER 11, 2024

Medallia Agent Connect (former Stella Connect) 3. Helpdesk Integrations : Connect your Gorgias, Zendesk, Salesforce Service Cloud, Gladly or Kustomer instances to provide better context on customer interactions. Table of contents Key Takeaways: What is Customer Support Quality Assurance? Loris AI 4. MaestroQA 6.

Ecommerce 153

Ecommerce Retail Software Customer Service 153

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. These technologies are particularly effective for product demonstrations, virtual tours, and immersive storytelling.

Customer Experience 328

Customer Experience Social Media Analytics Chatbots 328

ECXO

OCTOBER 5, 2023

In-depth Understanding of CX and AI Connection : Practical Examples : Delve into practical examples to understand how these emerging technologies can serve as a precursor to fully automated models using AI. In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience.

Survey 371

Survey Net Promoter Score NPS Exercises 371

InMoment XI

DECEMBER 5, 2024

Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! You can even identify and use viral trends to better connect with such members. Accessed on 12/04/2024. Accessed on 12/04/2024. A Whole Lot. ( [link] ).

Management 195

Management Social Media Financial ROI 195

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. AI-Automated Connectivity Pro Streamline device and service connection support with automated visual guides that lower service costs and shorten call times.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes). Must-know customer service statistics of 2024. ( [link] ).

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. Apple eventually followed suit by launching Apple Business Connect last year. The free tool allows businesses to manage their profiles and connect with customers directly on Apple Maps.

Connections 195

Connections Software Analysis Social Media 195

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

Report 112

Report Effort Score Customer Centricity User Experience 112

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 130

Innovation Resources Entertainment Sports 130

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. This sense of belonging encourages guests to stay connected with your brand. Accessed 9/19/2024. Google Cloud.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

ShepHyken

JANUARY 3, 2024

What’s 2024 going to be like? Here are my top predictions for 2024. So, here are my top predictions for 2024. When you do, you’ll have a better 2024 – and so will your customers! Connect with Shep on LinkedIn. Happy New Year! I’ve taken five of my favorites from the list to share here in The Shepard Letter.

Trends 104

Trends Customer Service Customer Service Training Customer Retention 104

InMoment XI

OCTOBER 25, 2024

These pages help you connect with diners in specific regions and address their concerns. InMoment’s review management platform helps you monitor and connect all your review data in the most accurate and reliable way possible. Accessed 10/21/2024. Accessed 10/21/2024. Accessed 10/21/2024. Accessed 10/21/2024.

Feedback 195

Feedback Management Social Media ROI 195

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. AI-Automated Connectivity Pro Streamline device and service connection support with automated visual guides that lower service costs and shorten call times.

Self Service 109

Self Service Customer Service Representative Contact Center Customer Satisfaction 109

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Connect with Shep on LinkedIn.

Customer Service 77

Customer Service Ecommerce Self Service Omni-Channel 77

InMoment XI

DECEMBER 3, 2024

InMoment offers an all-in-one customer experience platform that collects and connects data from various channels across the customer journey. 35 customer experience statistics to know for 2024 ( [link] ). Accessed 11/28/2024. Accessed 11/28/2024. Build a basic VoC program to start surveying customers for data collection.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

InMoment XI

OCTOBER 24, 2024

InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. InMoment’s CX integrations allow you to connect your customer engagement platform with every software you are currently utilizing. Accessed 10/11/2024.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

NOVEMBER 22, 2024

It works by collecting and connecting VoC data from everywhere so you don’t miss out on critical insights regarding customer behavior. InMoment helps you break free of silos by connecting experience data with CRM systems, ticketing platforms, or project management tools. 35 customer experience statistics to know for 2024 ( [link] ).

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

C3Centricity

DECEMBER 10, 2024

Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. How CPG Brands Can Apply This Product Personalisation: Coca-Colas “Share a Coke” campaign swapped logos for popular names, creating a deep emotional connection.

Trends 166

Trends Consumers Strategy Case Study 166

InMoment XI

AUGUST 9, 2024

A CX manager serves as the central figure in your customer experience efforts, connecting the dots across different departments—such as frontline employees, sales, marketing, and the executive team. But, with no way to review every review that was coming in, they were struggling to connect with their customers. link] Accessed 8/8/2024.

Customer Experience 221

Customer Experience Customer Journeys Effort Score Net Promoter Score 221

ECXO

MARCH 24, 2024

Join us on April 17th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Subscribe here: [link] Become a member of the open-access CX Professional Network: [link] You’ll obtain practical answers on the following topics: How to connect CX metrics to financial outcomes? Post your questions now! It’s a short session. See you there.

Metrics 188

Metrics ROI Financial Connections 188

IntouchInsight

SEPTEMBER 18, 2024

We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence , which uncovers key insights into third-party delivery services in partnership with Informa Connect.

Customer Satisfaction 156

Customer Satisfaction Trends Study Connections 156

Experience Investigators by 360Connext

MAY 7, 2024

We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value. And last, but not least, Tabitha Dunn from Hitachi chats with us about customer-centered growth.

Healthcare 143

Healthcare Culture Customer Voice Connections 143

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

DECEMBER 17, 2024

A customer experience platform helps you connect data from multiple sources to get a holistic view of how customers view their interactions with your organization. link] Accessed 12/17/2024. link] Accessed 12/17/2024. The most important of these tools is a customer experience platform. References McKinsey & Company.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195