InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. The goal: anticipate needs, foster emotional connections, and make every touchpoint memorable.
Experience Investigators by 360Connext
NOVEMBER 5, 2024
Through examples across industries, they highlight proactive messaging strategies that build trust, even amid challenges like credit card fraud, and explore how acknowledging customers’ past interactions can lead to a more connected and resilient experience.
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Experience Investigators by 360Connext
DECEMBER 3, 2024
It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication.
IntouchInsight
DECEMBER 19, 2024
As 2024 comes to a close, its clear that this year brought significant changes to the restaurant and convenience store industries. From innovative technology to strategic shifts, brands have been redefining how they connect with their customers.
Speaker: Carolyn Clark and Miriam Connaughton
Including how to lean into partnering with your internal communications team to create a transparent, authentic, and connected employee experience. 💻 Digital Employee Experience (DEX): Learn how to integrate technology while preserving meaningful human connections.
C3Centricity
DECEMBER 10, 2024
Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. How CPG Brands Can Apply This Product Personalisation: Coca-Colas “Share a Coke” campaign swapped logos for popular names, creating a deep emotional connection.
Retently
OCTOBER 11, 2024
Medallia Agent Connect (former Stella Connect) 3. Helpdesk Integrations : Connect your Gorgias, Zendesk, Salesforce Service Cloud, Gladly or Kustomer instances to provide better context on customer interactions. Table of contents Key Takeaways: What is Customer Support Quality Assurance? Loris AI 4. MaestroQA 6.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. 📅 October 16, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT
Speaker: Keith Kmett, Principal CX Advisor at Medallia
🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the CX orchestration process. 📆 February 22nd, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT This includes the key concepts, strategies, and best practices involved in CX orchestration. Register today to save your seat!
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. Register now to save your seat!
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
💡 Seamless Integration: Enhance functionality and connect new technologies with ease. Key Takeaways: ✅ Agility Without the Overhaul: How an extensible approach enables innovation while maintaining stability. 💸 Drive Growth & Efficiency: How a flexible commerce stack enhances operations and customer experience.
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