InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. It’s a common struggle to effectively analyze this data, and then leverage it to optimize their customer experience (CX) efforts. Travel Trends 2024. ( [link] ). State of the Connected Customer. ( [link] ).

Hotels 195

Hotels Guest Experience Travel Social Media 195

InMoment XI

JULY 22, 2024

In our hyper-connected world, tech outages and cybersecurity incidents have become an unfortunate reality. When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. Learn how InMoment can help you capture real-time feedback and enhance customer loyalty during tech outages.

Banking 195

Banking Feedback Social Media Call Center 195

ShepHyken

NOVEMBER 11, 2024

I always preach that our goal should be to not just fix a problem, but to restore customer confidence. The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” One of the Big Retail CX Trends of 2024?

Customer Service 73

Customer Service Survey Tips Retail 73

ShepHyken

SEPTEMBER 8, 2024

This article addresses a very important point at the beginning, and that is a bad experience due to a customer returning merchandise could end with the customer never coming back. On the other hand, returns handled well can give the customer confidence to continue to do business. Connect with Shep on LinkedIn.

Customer Service 91

Customer Service Self Service Loyalty Programs Customer Service Training 91

ShepHyken

APRIL 28, 2024

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers.

Loyalty Programs 77

Loyalty Programs Customer Service Self Service e-support 77

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% But why are VFRs growing so quickly?

Ecommerce 156

Ecommerce Retail Social Media Technology 156

ShepHyken

DECEMBER 16, 2024

This is an interesting new way to look at customer interactions, both in person and digitally. Customer behavior is driven by the experience, which could include an emotional connection to the company or brand. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Loyalty Programs 62

Loyalty Programs Customer Service Contact Center Loyalty 62