Cyara

MARCH 15, 2024

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

Innovation 76

Innovation Connections Industry Customer Experience 76

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

Conference 59

Conference Innovation Connections Customer Engagement 59

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

Self Service 109

Self Service Customer Service Representative Contact Center Customer Satisfaction 109

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Attendees connected with industry peers, sharing their unique challenges and solutions and fostering a sense of community that feels both supportive and empowering. Learn more about Staircase AI. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

Gainsight

NOVEMBER 14, 2024

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners! The impact?

Self Service 52

Self Service Effort Score Hospitality Innovation 52

ECXO

MARCH 10, 2024

The European Customer Experience Organization have monthly practical activities, with C suite, top leaders, practioners, innovators, designers, thought leaders and enterpreneurs. Become a member of the unique open access Customer Experience Business Network here: [link] and follow us on linkedin: [link] Do you want to collaborate?

Connections 374

Connections Leadership Innovation Customer Experience 374

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Experience Investigators by 360Connext

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.

Customer Centricity 265

Customer Centricity Culture Employee Experience Innovation 265

ShepHyken

OCTOBER 1, 2024

You can also email it to all employees. Wednesday is Innovation Day. Participation guarantees entry into a prize drawing, celebrating the spirit of innovation rather than competition. Let’s make Thursday about food. Connect with Shep on LinkedIn. These can be edited together to create a short video.

Customer Service 92

Customer Service Exercises Video Customers 92

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. Mastery of these skills not only enhances customer interactions but also fosters innovative problem-solving approaches within organizations. And in 2024, accuracy is as important as efficiency.

Technology 52

Technology Customer Experience Apparel Chatbots 52

Circular Edge

OCTOBER 14, 2024

Overview of innovative planned solutions for future Apps & Tools releases and new Sustainability Framework to support environmental aspect of ESG “Striking up the fun” at a special Customer Appreciation Party & Lucky Strike Social (thank you to our partners ReportsNow & ALLOut Security) Sharing value of the 9.2

Conference 52

Conference Case Study System Financial 52

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

Entertainment 143

Entertainment Retail Trends Banking 143

2020 Research

SEPTEMBER 19, 2024

Iselin, NJ—September 16, 2024 Sago ( formerly Schlesinger Group ), a trusted leader in market research, is set to host Sago Vision ’25, a forward-thinking virtual event poised to unveil innovative insights and opportunities in the market research landscape. The all-day event, taking place October 1, 2024, from 10:00 a.m.

Innovation 52

Innovation Groups Customer Centricity Trends 52

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. With tried and trusted and innovative strategies, digital marketing agencies hold the reins here. Even though this is the case, the NPS score of 40 has stayed the same for 2024.

NPS 52

NPS Industry Marketing e-support 52

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience.

Customer Experience 232

Customer Experience Leadership Innovation Roadmap 232

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

CSM Magazine

OCTOBER 8, 2024

Engaging in fun and interactive activities allows team members to connect on a personal level, fostering stronger relationships and a sense of camaraderie. Here are our top 20 fun games for an unforgettable customer service week 2024! Games for Creativity and Innovation 6. Games for Team Building and Engagement 1.

Customer Service 52

Customer Service Exceptional Customer Service Innovation Culture 52

West Monroe

SEPTEMBER 22, 2024

Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. AI-first transformation: The spotlight on Agentforce AI-First Innovation stole the show, with Agentforce leading the charge.

Data 52

Data Customer Experience Analytics Conference 52

ECXO

MARCH 24, 2024

Join us on April 17th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Subscribe here: [link] Become a member of the open-access CX Professional Network: [link] You’ll obtain practical answers on the following topics: How to connect CX metrics to financial outcomes? Post your questions now! It’s a short session. See you there.

Metrics 194

Metrics ROI Financial Connections 194

CSM Magazine

DECEMBER 22, 2023

We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Whether we marvel at innovations or enjoy the enhancement of the current ones, 2024 is indeed a promising year for the technological landscape. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Innovation Social Media Healthcare 52

DCX

JUNE 30, 2024

Here are this week’s must-read links: Overcoming The Cult Of The Customer Survey: Artificial Intelligence for CX Scroll, Swipe, Repeat Roblox's 4D Generative AI: Bringing Virtual Worlds to Life Design Thinking: Valuable Core, Flawed Practice The AI Dilemma: Balancing Innovation and Humanity in CX Enjoy!

Chief Customer Officer 52

Chief Customer Officer Survey Customer Centricity Analysis 52

ShepHyken

NOVEMBER 3, 2024

My Comment: KPMG has released a special report titled “2024-25 Global Customer Experience Excellence.” Connect with Shep on LinkedIn. You’ll have to share your email address to get it, but it’s an excellent report and worth it. You can read the press release here.

Customer Service 69

Customer Service Loyalty Programs Entertainment Loyalty 69

DCX

OCTOBER 27, 2024

Mark Here are this week’s must-read links: Embrace the Right Kind of Friction Corporate's Hitting the Floor How USAA Is Innovating With GenAI Forrester’s 2025 CX Predictions The Three Laws of Human Behavior Feelings First: Why Emotions Are Your CX Superpower How to Train Every Department on Customer-Centricity: Make It Real for Them!

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Establishing a strategic plan for 2024 requires IP leaders to place their bets on which of these trends will most likely impact patents and trademarks this year. This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. See what new capabilities are available now.

Self Service 52

Self Service Social Media Roadmap Insurance 52

Lithium

APRIL 2, 2024

Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. Community Aurora Now, Next, Later : We’re thrilled to continue innovating our next generation of Khoros Communities.

Roadmap 52

Roadmap Metrics CRM Resources 52

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. These technologies are particularly effective for product demonstrations, virtual tours, and immersive storytelling.

Customer Experience 323

Customer Experience Social Media Analytics Chatbots 323

Gainsight

FEBRUARY 22, 2024

As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024. From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers.

Management 52

Management Gamification ROI Trends 52

NobelBiz

SEPTEMBER 17, 2024

One of the most significant innovations in the recent past within communications has been VoIP, or Voice over Internet Protocol. VoIP phone systems revolutionize how businesses can connect with one another and customers internally, through flexibility, cost savings, and high-quality service. billion by 2024, growing at a CAGR of 9.1%

Contact Center 52

Contact Center CRM Call Recording e-support 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

e-support 59

e-support Customer Centricity Apparel Leadership 59

SurveySensum

SEPTEMBER 2, 2024

eMarketer expects that CTV ad spending will increase to over $30 billion in 2024. Our recommendation, for who should test it now, is brands that are innovators in their categories and brands that are in very “noisy” categories where it is difficult to stand out.

Trends 52

Trends Advertising Retail Chatbots 52