Experience Investigators by 360Connext

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.

Customer Centricity 265

Customer Centricity Culture Employee Experience Innovation 265

Experience Investigators by 360Connext

MARCH 26, 2024

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Banking 178

Banking Advertising ROI B2B 178

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. These technologies are particularly effective for product demonstrations, virtual tours, and immersive storytelling.

Customer Experience 328

Customer Experience Social Media Analytics Chatbots 328

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience.

Customer Experience 233

Customer Experience Leadership Innovation Roadmap 233

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. Why It Matters Livestream shopping is expected to reach $35 billion in US sales by 2024.

Trends 166

Trends Consumers Strategy Case Study 166

ECXO

MARCH 24, 2024

Join us on April 17th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Subscribe here: [link] Become a member of the open-access CX Professional Network: [link] You’ll obtain practical answers on the following topics: How to connect CX metrics to financial outcomes? Post your questions now! It’s a short session. See you there.

Metrics 188

Metrics ROI Financial Connections 188

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes). Must-know customer service statistics of 2024. ( [link] ).

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. This innovative approach has seen phenomenal success, successfully automating upwards of 90% of fiber customer self-installations by using visuals to guide users at every step.

Self Service 109

Self Service Customer Service Representative Contact Center Customer Satisfaction 109

Cyara

MARCH 15, 2024

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

Innovation 76

Innovation Connections Industry Customer Experience 76

TechSee

MAY 21, 2019

CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. However, in the meantime, these technologies are creating valuable opportunities for companies to connect with customers on an emotional level, making sure they truly have the customer’s best interests at heart.

Analytics 137

Analytics Innovation Customer Experience Analysis 137

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

Conference 195

Conference ROI Banking Customer Voice 195

InMoment XI

DECEMBER 6, 2024

Focus on Core Operations : By outsourcing customer experience tasks, your internal team can dedicate more time to strategic business goals and innovation. Check-ins will help you to stay accountable to goals, and your vendor will be able to advise you on any challenges, as well as connect you with other CX professionals in your industry.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

ShepHyken

OCTOBER 1, 2024

You can also email it to all employees. Wednesday is Innovation Day. Participation guarantees entry into a prize drawing, celebrating the spirit of innovation rather than competition. Let’s make Thursday about food. Connect with Shep on LinkedIn. These can be edited together to create a short video.

Customer Service 98

Customer Service Exercises Video Customers 98

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity. This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets.

Case Study 143

Case Study Leadership Customer Satisfaction Study 143

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

Entertainment 143

Entertainment Retail Trends Banking 143

Very Best Service

DECEMBER 3, 2024

Revolutionising Customer Service: A Deep Dive into Recent Innovations Customer service has evolved significantly in recent years, driven by technological advancements and changing consumer expectations. This blog post explores some of the most innovative customer service practices that have emerged in recent times.

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

Conference 59

Conference Innovation Connections Customer Engagement 59

ECXO

JULY 26, 2023

Its Cloud CX Platform enables businesses to connect customer behaviour, transactions, and demographics across touchpoints to also deliver seamless, scalable personalised experiences. In 2024 we are launching our education program. A single, dynamic view of each account delivers intelligence in real time. Find out more here.

Data 295

Data Analytics Touchpoint Customer Service Representative 295

Totango

MAY 15, 2024

During the Ask the Experts: Innovation Challenges with AI in CS discussion, the panelists shared several practical ways that companies can apply a startup mindset in their AI journeys: Identify a baseline before you start. That’s a lot of money and a lot of opportunity on the table if it’s not embraced with an agile learning approach.

Interaction 107

Interaction Customer Success Conference Industry 107

Experience Investigators by 360Connext

JANUARY 23, 2024

Customers often crave personal, empathetic connections and some bots simply aren’t up to the task. It’s all about connecting wherever your customers are. Personal connections are what make your brand memorable. Balance automation with a human touch. AI isn’t just about tech; it’s about empathy.

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

InMoment XI

NOVEMBER 13, 2024

A CX platform like InMoment can help by collecting and connecting every piece of valuable data in one place. This contributes to consistent business growth and innovation. InMoment simplifies this process by connecting customer signals from each relevant source into a single place for analysis. Accessed 11/07/2024.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Additionally, Qualtrics offers strong integration capabilities, connecting with CRM systems, marketing platforms, and other business tools to streamline data collection and analysis.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

AWS Machine Learning

JULY 30, 2024

Intuit is committed to providing its customers innovative solutions that simplify complex financial processes. In this blog post, we discuss the journey of developing a solution that benefited millions of TurboTax customers in 2024. Tax filing can be a challenge, with its ever-changing regulations and intricate nuances.

Consumers 125

Consumers Financial Innovation Resources 125

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. According to IBM , 90% of all data generated by devices such as smartphones, tablets, and connected vehicles is unstructured.

Hospitality 195

Hospitality Call Center Retail NPS 195

ECXO

OCTOBER 25, 2023

To ensure our network remains secure and genuine, particularly on LinkedIn, please add to your profile picture and details as a Member and connect with us here: [link] These will help you and us conjointly and we will appreciate it very much. Starting from August 2024, new member registrations will incur a fee.

Leadership 156

Leadership Video Connections Innovation 156

CSM Magazine

NOVEMBER 25, 2024

Here are ten cutting-edge concepts for radio broadcasters in 2024. Utilizing Social Media Platforms Social media continues to be an asset for broadening outreach and connecting with audiences effectively. Personalization also creates a feeling of connection and fosters loyalty among audiences who seek meaningful interactions.

Innovation 52

Innovation Social Media Entertainment Video 52

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. Connect with Shep on LinkedIn.

Customer Service 91

Customer Service Government Employee Experience Video 91

InMoment XI

OCTOBER 30, 2024

Their resources allow them to offer innovative digital experiences and quick services. This makes it crucial for companies to connect experience data from various sources. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. McKinsey & Company.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Conference 80

Conference Analytics Connections Tips 80

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 75

Customer Service Loyalty Programs Contact Center Loyalty 75

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

Insurance 52

Insurance Innovation Customer Journeys Analytics 52

AWS Machine Learning

NOVEMBER 19, 2024

As you continue to innovate and partner with us to advance the field of generative AI, we’ve curated a diverse range of sessions to support you at every stage of your journey. These sessions are strategically organized across multiple learning topics, so there’s something valuable for everyone, regardless of your experience level.

Innovation 106

Innovation Contact Center Training Data 106

AWS Machine Learning

DECEMBER 3, 2024

According to New Relic’s 2024 Observability Forecast , businesses face a median annual downtime of 77 hours from high-impact outages. Incidents often occur when teams miss early warning signs or can’t connect symptoms to underlying problems, leading to extended service disruptions. These outages can cost up to $1.9 million per hour.

Customer Experience 111

Customer Experience Ecommerce Analysis System 111

ShepHyken

APRIL 22, 2024

4 Tips for Championing Contact Center Innovation from an Award-Winning Customer Experience Leader by Jay Patel (CIO) The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance. Connect with Shep on LinkedIn.

Customer Service 91

Customer Service Self Service Tips Contact Center 91