ShepHyken

APRIL 14, 2024

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Loyalty Programs Should Encourage Competition.

Net Promoter Score 76

Net Promoter Score Loyalty Programs Customer Service Ecommerce 76

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. 3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values.

Loyalty Programs 73

Loyalty Programs Customer Service Self Service e-support 73

ShepHyken

MARCH 25, 2024

Brands Want Your Loyalty—and Will Offer More Than Points to Get It by Lauren Giella (Newsweek) Loyalty programs offer customers rewards, discounts or other perks when buying from or using the products or services of a certain brand. My Comment: Here is an excellent and robust article on loyalty programs.

Hotels 82

Hotels Loyalty Programs Customer Service Hospitality 82

ShepHyken

OCTOBER 20, 2024

Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. BONUS Why GenAI Is Key To Personalized Customer Experiences (And How Marketers Can Start Using It) by Ab Gaur (Forbes) In 2024, personalization is the marketing strategy. Connect with Shep on LinkedIn.

Customer Service 76

Customer Service Customer Centricity Entertainment Airlines 76

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Making the program attractive and valuable to your customers is key. Customer service trends to watch in 2024 by St.

Customer Service 65

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 65

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments. Connect with Shep on LinkedIn.

Customer Service 82

Customer Service Retail Customer Retention Loyalty 82

InMoment XI

OCTOBER 4, 2024

A hotel chain implements a loyalty program to reward repeat customers with points that can be redeemed for discounts or other special offers. The program is likely to boost satisfaction and give existing customers an incentive to book rooms in the future. This strategy makes customers feel more connected and loyal to the brand.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

ShepHyken

FEBRUARY 4, 2024

Our customer service research finds that in 2024, the average consumer will give a company or brand two chances to make amends for a bad experience before moving on. How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old.

Customer Service 65

Customer Service B2B Loyalty B2C 65

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup.

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

ShepHyken

AUGUST 11, 2024

Good Loyalty Programs Drive Word-of-Mouth Recommendations by Bryan Wassel (Grocery Dive) Most customers will recommend brands with good loyalty programs, but few pass the test and make members feel recognized, a recent study found. Connect with Shep on LinkedIn. But there’s more. Don’t overlook the data!

Self Service 85

Self Service Customer Service Loyalty Programs Travel 85

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Connect with Shep on LinkedIn. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

Customer Service 63

Customer Service Self Service Trends Hotels 63

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Chatbots can be an effective tool for enrolling guests in loyalty programs, increasing the chances of repeat business. Travel Trends 2024. ( [link] ). State of the Connected Customer. ( [link] ).

Hotels 195

Hotels Guest Experience Travel Chatbots 195

ShepHyken

JUNE 23, 2024

Rewarding That Loyalty Is Mandatory. My Comment: This is an interesting article on customer loyalty programs. The “3 Things to Remember about Customer Loyalty)” at the top of the article summarizes three important points: 1) Everyone is a VIP somewhere. 3) Tracking customer loyalty boils down to math.

Customer Service 69

Customer Service Loyalty Programs Chatbots Loyalty 69

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Customer Loyalty Programs There are software that helps with the customer loyalty program , and that’s next on the list of this customer retention software.

Customer Retention 52

Customer Retention Software Gamification e-support 52

ShepHyken

MAY 13, 2024

6 Must-Haves for Your Restaurant’s Loyalty Program by Cherryh Cansler (Fast Casual) Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. My Comment: You will want to read this article if you own a restaurant and have a loyalty program. Ease of use.

Customer Service 76

Customer Service Loyalty Programs Customer Retention Metrics 76

Retently

AUGUST 12, 2024

This segmentation allows ecommerce businesses to tailor their marketing strategies, loyalty programs, and customer service efforts to different segments. The seamless integration with various ecommerce platforms and APIs helps DTCs stay connected with customers and continuously improve their shopping experience.

Ecommerce 78

Ecommerce NPS Retail Software 78

SurveySparrow

FEBRUARY 27, 2024

Once you have resolved the issue, be sure to connect with the customer and let them know. Building Strong Loyalty Programs Offering meaningful rewards is another effective way to improve your NPS score. Create a loyalty program that offers valuable rewards that are relevant to your customers.

NPS 52

NPS Retail Effort Score Loyalty Programs 52

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

Trends 52

Trends Self Service Customer Service Chatbots 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” This is what the famous NPS attempts to measure. All Rights Reserved.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

ShepHyken

DECEMBER 3, 2023

My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. There’s nothing wrong with pushing for repeat business, which I love and promote; just don’t confuse it for an actual loyalty program.

Customer Service 63

Customer Service Loyalty Programs Loyalty Customer Service Training 63

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

CRM 69

CRM Marketing Social Media Analysis 69

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. Connect with Shep on LinkedIn.

Customer Service 69

Customer Service Contact Center Average Handle Time Customer Service Strategies 69

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Trends 59

Trends Tips Tools Marketing 59

Retently

MAY 9, 2024

Investing in customer-centric cultures, using data-driven insights for strategic decisions, creating impactful loyalty programs, and leveraging customer feedback for continuous improvement are essential strategies for successful long-term customer retention. Why is B2B Customer Retention Important?

Customer Retention 141

Customer Retention B2B Customer Journeys Loyalty Programs 141

TechSee

JULY 23, 2019

A single POS terminal can manage functions including sales transactions, returns, inventory management, data analysis, CRM and loyalty programs, driving increased adoption of these devices across a wide range of industries. billion by 2024, representing a CAGR of 16.21%. In fact, the POS terminal market was valued at USD 64.38

System 129

System Retail Software Sales 129

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

SurveySparrow

APRIL 24, 2024

In 2024, success has become synonymous with reputation. Brand Advocacy Relies on a broader range of brand advocacy strategies, including influencer marketing, customer loyalty programs, or community forums. Can leverage personal connections with customers and incentives to encourage positive reviews. Sounds familiar?

Management 52

Management Social Media Feedback Brands 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Incorporate a Customer Feedback Loop to actively collect, analyze, and act on customer feedback.

Strategy 52

Strategy Social Media Advertising Analytics 52

DCX

SEPTEMBER 24, 2024

Get 75% off forever Frost & Sullivan Executive MindXchange supports this Week’s DCX Newsletter From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for real talk and genuine connections. Your perfectly polished scripts are killing your connection.

Metrics 52

Metrics Loyalty Social Media Training 52

DCX

SEPTEMBER 24, 2024

Get 75% off forever Frost & Sullivan Executive MindXchange supports this Week’s DCX Newsletter From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for real talk and genuine connections. Your perfectly polished scripts are killing your connection.

Metrics 52

Metrics Loyalty Social Media Training 52

Retently

JANUARY 25, 2023

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

SurveySparrow

JANUARY 7, 2021

In today’s world, people want to connect with brands they can trust. . billion by 2024. Well, the reason is, employees and customers are connected with each other. They are conducting surveys, offering benefits, loyalty programs, and health benefits to ensure employees are satisfied with their company.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

ShepHyken

AUGUST 18, 2024

The author of this article recognizes the good and bad that can come from this time of program. Are Customer Loyalty Programs the Best Method for Retention? My Comment: Do loyalty programs create loyalty? It depends on how you define loyalty. It depends on how you define loyalty.

Loyalty Programs 73

Loyalty Programs Customer Service Loyalty Retail 73

ShepHyken

JULY 15, 2024

In the current competitive marketplace, however, the key to sustainable growth and success lies in building brand loyalty through emotional connection, a connection between brand and customer that goes beyond promotional tactics. Connect with Shep on LinkedIn. Omnichannel consistency is the best way to accomplish this.

Customer Service 82

Customer Service Return on Investment Loyalty Loyalty Programs 82

ShepHyken

JANUARY 4, 2024

Including perks like loyalty programs — where customers can earn a discount after a number of uses — can further reduce customer churn rates and increase your customer lifetime value. Read Shep’s latest Forbes article: Ten Customer Service And CX Predictions For 2024 (Part Two)

Loyalty 69

Loyalty Strategy Customer Retention Social Media 69