BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

InMoment XI

SEPTEMBER 17, 2024

Most consumers express a desire to interact with a brand across multiple channels, but 77% of brands admit they struggle to create a cohesive customer journey across those channels. Proactive Engagement At some point in the customer journey, your customers will connect with you.

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. Youll discover how to integrate platforms, track meaningful metrics, and build authentic connections that outlast fleeting digital fads. Ensure all information is accurate and matches other online channels. The payoff?

Tips 85

Tips Tools Social Media Multi-Channel 85

AWS Machine Learning

DECEMBER 11, 2024

Introducing Field Advisor In April 2024, we launched our AI sales assistant, which we call Field Advisor, making it available to AWS employees in the Sales, Marketing, and Global Services organization, powered by Amazon Q Business. Previously, we had to build and maintain custom logic to handle these tasks.

Sales 97

Sales Customer Engagement Engagement Knowledge Base 97

CSM Magazine

OCTOBER 23, 2024

Back then, I was driven by the thrill of connecting with people and solving their problems one conversation at a time. Unlike generic chatbots, Jovee AI was designed from the ground up to manage sales and customer service interactions seamlessly across multiple channels—whether web chat, voice calls, or virtual avatars.

Sales 52

Sales Customer Service Contact Center Chatbots 52

CSM Magazine

DECEMBER 2, 2024

Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. Work on the project has advanced in two phases, beginning with a pilot in 2023 and continuing with a global rollout in 2024 across more than 60 countries.

Sales 52

Sales Multi-Channel Contact Center Omni-Channel 52

Retently

AUGUST 15, 2024

Seamless Integration : Specialized tools often provide better integration capabilities, allowing you to connect feedback data with other systems like ecommerce platforms, and marketing automation tools. Rating Breakdown : Medallia Agent Connect has received high ratings from users, with an overall rating of 4.9

Ecommerce 106

Ecommerce Retail Software Brands 106

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. Warm transfers” are a huge help in this area.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. They even connect your actions to specific goals, so you know you’re on the right track. Whatsapp Surveys Starts at $99/month 4.7

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Why Look for CustomerGauge Alternatives?

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey. Access 12/1/2023.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Retently

MARCH 26, 2024

By taking a thoughtful and thorough approach to the selection process, you’re setting the ground for richer insights, better decisions, and a more connected relationship with your customers and employees. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.) Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations.

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

Retently

AUGUST 12, 2024

Customers interact with brands across multiple channels, including online stores, physical outlets, mobile apps, and social media. Features : The platform supports multi-channel surveys, allowing businesses to reach customers through email, in-app messages, embedded links, and more.

Ecommerce 79

Ecommerce NPS Retail Software 79

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% Manually connecting these disparate datasets can be time-consuming, presenting an opportunity to improve how we uncover valuable insights and identify opportunities. Our multi-model approach is key to achieving this goal.

Sales 123

Sales Multi-Channel Metrics Feedback 123

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Multi-lingual surveys : Questions can be created in the respondent’s preferred language from a list of 100. Free Trial for AI Text Analysis : Not Available 4.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

rethinkCX

JUNE 11, 2024

Omnichannel Support : Combines various communication channels into one platform for a seamless customer experience. It's known for its super strong ticketing system and all-around support for different channels. Multi-Channel Support : Combines email, phone, chat, and social media interactions into one platform.

Software 52

Software Customer Service Multi-Channel Social Media 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

Kustomer

JANUARY 7, 2024

For example, if you’re deeply integrated with a CRM system, you might find that Intercom doesn’t offer the direct connection you need. Kustomer Kustomer is a top competitor to Intercom, best known as a CRM-focused customer service platform that integrates seamlessly with a range of customer communication channels.

Omni-Channel 80

Omni-Channel Self Service e-support Knowledge Base 80

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. Due to the above reasons, customer feedback tools today have become necessary to offer multi-channel feedback collection.

Comparison 52

Comparison Tools Feedback Multi-Channel 52

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? The win-wire Slack channel. In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. emails from the sales rep. We all know it.

Multi-Channel 105

Multi-Channel Sales Customer Success Effort Score 105

Happy or Not

OCTOBER 24, 2023

As we stand on the cusp of a new year, the retail industry is gearing up for the most significant challenges and exciting opportunities for the retail season in 2024. Whether you’re a leading retailer or a growing store, knowing the opportunities ahead and preparing for the challenges will prove a game-changer in the upcoming months.

Retail 36

Retail Social Media Multi-Channel Apparel 36

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Multi-Channel Feedback Collection Reach out to customers across multiple channels with SurveySparrow’s multi-channel feedback collection feature.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. Best Features: It allows businesses to manage customer interactions from various channels, including email, chat, phone, and social media, all in one unified platform. You can choose it for multi-channel communication and simple response management.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. There are no channel limitations as you would encounter with Zendesk.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

BirdEye

MAY 13, 2024

Why are audience insights tools essential for businesses in 2024? Why are audience insights tools essential for businesses in 2024? Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment. Let’s explore these tools in detail.

Tools 64

Tools Social Media Multi-Channel Advertising 64

BirdEye

MARCH 22, 2024

We’ll reveal how leveraging the right tracker can provide you with unparalleled insights, empowering you to not only grow your audience more strategically but also to connect with them on a deeper level. Provides scheduling tools to plan and publish posts across various channels efficiently.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

BirdEye

NOVEMBER 29, 2023

Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. These events offer customers a hands-on experience with the products and foster a deeper connection. Does your brand story evoke emotions and create a connection?

Trends 59

Trends Tips Tools Marketing 59

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Most companies restrict survey volume by pricing tier, depending on the number of surveys you send via a particular distribution channel. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

Magellan Solutions

JULY 28, 2021

Instead, it just diverted and dispersed much of that activity across different channels. Social channels leveraged a captive audience to deploy new commerce features. Sales channels. Advertising channels. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

inQuba

JANUARY 12, 2025

Taking a complete switch and looking at the Android phones released for 2023, there were 38 different phones and 23 unique products in 2024 (so far). The question then is how to market your offering to a customer segment and determine exactly the right combination of message, channel and engagement and target market that leads to success.

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

Optimove

APRIL 15, 2024

Position-less Marketers possess a diverse skill set, enabling them to execute tasks across various marketing functions and channels. Much like versatile athletes or multi-instrumental musicians, these marketers excel in reshaping traditional marketing roles to drive business outcomes in the digital realm.

Marketing 59

Marketing Sports Multi-Channel CRM 59

BirdEye

AUGUST 12, 2024

Social Media Management : Manage, publish, and schedule posts across multiple social media channels to maintain a consistent and engaging online presence. Data integration : Connect business data with online directories, social media platforms, and review sites. How does Birdeye handle multi-location management?

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

rethinkCX

JUNE 11, 2024

With 68% of customers willing to switch brands after one bad experience (per a 2024 CX study), the stakes are higher than ever. Last year, we spotlighted the top tools for 2024, but the games changed. Happy Customers: Consistent, fast support across channels builds trust and loyalty. Pricing: Starts at $39/agent/month.

Software 52

Software Customer Service e-support Social Media 52

BirdEye

AUGUST 8, 2024

Birdeye dominates G2 Crowd Summer 2024 Reports with 97 top rankings and 219 badges in several categories. Birdeye’s partnerships with Google and Apple Business Connect take its offerings to the next level. But that’s not all. Birdeye stands out from ReviewTrackers with its cutting-edge features and capabilities.

Comparison 59

Comparison Social Media Multi-Channel Tools 59

BirdEye

JUNE 13, 2024

Engagement tools let you quickly and effectively connect the dots on customer conversations so you appear responsive and drive better experiences. Ideal for multi-location businesses Built to support Instagram accounts for individual branches or franchises. What exactly are Instagram tools?

Tools 64

Tools Social Media Analytics Multi-Channel 64