Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Roadmap 52

CSM Magazine

OCTOBER 24, 2024

In 2024, the top AI technologies utilised by UK online retailers included: Gen AI for translations and copy writing – 57%; AI trained and powered customer service chat bots – 43%; gen AI for marketing content – 33%; AI informed product search – 31%; and AI for cleaning and enriching product data – 25%.

Ecommerce 52

Ecommerce Roadmap Retail Chatbots 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. This isn’t just about automating tasks; it’s about creating human-like connections that make users feel supported.

Video 52

Video Chatbots Customer Centricity Trends 52

eglobalis

SEPTEMBER 19, 2024

When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.

Customer Experience 295

Customer Experience Leadership Innovation Roadmap 295

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. This isn’t just about automating tasks; it’s about creating human-like connections that make users feel supported.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

OCTOBER 27, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This means less time digging for info and more time actually connecting with customers. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Meeting Self Service ROI 52

DCX

DECEMBER 29, 2024

Sometimes, the biggest breakthroughs come not from adding more but from questioning the basics—how we measure success, connect with customers, and design experiences. For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. Listen more.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

NOVEMBER 10, 2024

Let’s dig in and see where we can focus less on the flash and more on what really matters: clarity, ease, and connection. If you’re serious about getting everyone on the same page, this is your roadmap! Create a seamless journey where every interaction feels connected, not fragmented. Bring Back the Buttons!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

DCX

DECEMBER 1, 2024

What’s one way you’re breaking the mold to create lasting connections? This week’s links dive into how authenticity, connection, and long-term thinking can transform CX. From creating genuine spaces to adopting a long-term mindset, the common thread in all these stories is connection. Stop the Madness.

Fashion 52

Fashion Culture Trends Connections 52

DCX

DECEMBER 22, 2024

It’s about shaking things up, asking better questions, and connecting with people in ways that actually make their lives easier (and maybe even a little more delightful). Bain highlights how AI-driven targeting leaves old-school demographics in the dust, letting brands connect with customers on a much deeper level.

Retail 52

Retail Self Service Tips Customer Centricity 52

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. This sense of belonging encourages guests to stay connected with your brand. Accessed 9/19/2024. Google Cloud.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

DCX

NOVEMBER 24, 2024

Why Human Connection Still Wins Dame Karen Jones knows a thing or two about hospitality and insists that nothing beats a real human connection. Takeaways for CX Pros Use Tech Wisely: Automation should free up your team to do what they do best—connect with customers. Balance It Out: Customers want fast answers and empathy.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

DCX

NOVEMBER 17, 2024

This week, we’re zooming out to look at how CX connects to something greater—creating real, lasting impact. If you’re serious about getting everyone on the same page, this is your roadmap! If you find it valuable, consider joining our premium community for full access every Sunday. Think about your own team.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

Optimove

NOVEMBER 26, 2024

This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents. What Deliverables and Roadmap Should Marketers Expect?

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. A community is a collection of people with a common interest who gather in a virtual or in-person space to connect, share, learn, collaborate, and grow.

How To 52

How To Roadmap Self Service Gamification 52

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. It was all about making those small but memorable connections.

Conference 52

Conference Consulting Roadmap Customer Success 52

Gainsight

JANUARY 10, 2025

However, the 2024 CS Index revealed that AI has become essential. Tools like Gainsights Staircase AI help organizations connect the dots across every customer interaction, ensuring no opportunity is missed, and every customer feels valued. Learn More To explore the full findings and insights, check out the Customer Success Index 2024.

Trends 52

Trends Report Self Service B2B 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

e-support 86

e-support Customer Centricity Apparel Leadership 86

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Connect with your customers via an online community. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 10/01/2024. Accessed 10/01/2024. SurveyMonkey.

Feedback 195

Feedback How To Social Media B2C 195

InMoment XI

APRIL 3, 2024

Interactive features, personalized content, and social media integration can foster meaningful connections and encourage customers to actively participate and share their experiences with others. Digital interactions are more than just another way to connect with a business — they’re the most popular way. Access 3/12/2024.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Totango

FEBRUARY 12, 2025

A unified vision to reflect our unified company The merger with Catalyst and the acquisition of Parative AI in 2024 gave Totango a fresh perspective on the evolution of customer success and the pivotal role AI plays in helping enterprise teams uncover and act on customer intelligence to fuel growth. Here’s why the timing made sense.

Brands 62

Brands Customer Success Roadmap Innovation 62

rethinkCX

FEBRUARY 23, 2025

Thats the promise of customer experience (CX) in 2025a year poised to redefine how businesses connect with their audiences. From AI-driven personalization to community-powered loyalty, these trends arent just buzzwordstheyre your roadmap to staying ahead. Slack, Discord) where customers can connect.

Trends 52

Trends Customer Experience How To Omni-Channel 52

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

CSM Magazine

JANUARY 27, 2025

Founded in January 2024 by Michael Woo and Soham Waychal, Applied Labs emerged from their firsthand experience with AI applications at Scale AI, where they recognized how much time was spent on critical yet repetitive support interactions and ops workflows. This latest round brings the total raised by Applied Labs to $5.2

Roadmap 52

Roadmap Omni-Channel Knowledge Base Interaction 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

Self Service 52

Self Service Social Media Roadmap Insurance 52

DCX

JANUARY 19, 2025

Whether it’s leveraging AI to predict needs, fostering curiosity to uncover hidden insights, or putting people first to create meaningful connections, the key to success is being deliberate about how you show up for customers. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Travel 52

Travel Customer Centricity Culture Brands 52

delighted

AUGUST 6, 2024

We kept this goal in mind as we recently launched major ease-of-use updates within both CX and Surveys products and introduced new ways to connect with your customers. If you’re curious about what we’re working on in Q3, take a peek at our product roadmap ! The post Delighted Q2 2024 Product Recap appeared first on Delighted.

Survey 52

Survey Roadmap Feedback User Experience 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Roadmap 52

ShepHyken

AUGUST 25, 2024

How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. Connect with Shep on LinkedIn. Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week.

Self Service 85

Self Service Customer Service Chatbots Customer Centricity 85

DCX

JANUARY 5, 2025

This positively impacted how I approached conversations and built connections with my colleagues and clients.” If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. The best part is connecting with awesome, like-minded people—just like you! Are they proud?

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

DECEMBER 31, 2024

According to 2024 research by the CX Network, over 60% of CX professionals struggle to quantify their impact. To get leadership on board, you need to connect the dots between your work and the company’s bottom line. There’s no context, no clear problem, and no emotional connection. That’s where it gets tricky.

ROI 52

ROI Self Service Leadership Metrics 52

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Youll discover how to integrate platforms, track meaningful metrics, and build authentic connections that outlast fleeting digital fads. Apple Business Connect supportEnsure your business is discoverable in Apple Maps, Siri, and iPhone search results.

Tips 85

Tips Tools Social Media Multi-Channel 85

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Selling Experiences.

Sports 52

Sports Social Media Roadmap Feedback 52