Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. As we delve into a future where AI becomes increasingly integrated into customer success strategies, it’s essential to remember that technology should enhance, not replace, the human experience. See you tomorrow!

Customer Success 52

Customer Success Self Service Conference Connections 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

Forrester's Customer Insights

OCTOBER 30, 2023

Dynamic changes are occurring in the technology infrastructure landscape, impacting the data center, remote work, edge environments, and connectivity. Learn more in our 2024 technology infrastructure predictions.

Technology 58

Technology Connections Data Trends 58

Gainsight

NOVEMBER 14, 2024

They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection. The company wants everyone to be able to easily participate in the digital technology of today and tomorrow—and have fun while doing it. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

Self Service 52

Self Service Effort Score Hospitality Innovation 52

ShepHyken

NOVEMBER 11, 2024

One of the Big Retail CX Trends of 2024? Today, technological advancements and digital channels often dominate the conversation. Transforming Service into Experience: The Power of Personal Connection by Joseph Michelli (CustomerThink) Customer service is often defined by transactions that fulfill a stated need.

Customer Service 69

Customer Service Survey Tips Retail 69

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 323

Customer Experience Social Media Analytics Chatbots 323

Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. Partner Ecosystem – Visit Booth D120 to connect with our partners and learn how our unique integrations power their strategies.

CRM 64

CRM Meeting Marketing Conference 64

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study B2C 52

Circular Edge

OCTOBER 14, 2024

With #LCNC technologies such as AtomIQ’s RFID solution , Hadrian realized an advanced mobile warehouse management system that improved data accuracy, streamlined processes and improved traceability. They needed a modern ERP system , and ensuring user adoption and minimizing disruption was crucial.

Conference 52

Conference Case Study System Financial 52

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. However, Apple Maps has since turned a corner and improved its technology to the point of being a robust solution. Apple eventually followed suit by launching Apple Business Connect last year.

Connections 195

Connections Software Analysis Social Media 195

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

ShepHyken

AUGUST 4, 2024

How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it. Here are the top statistics and trends you should know about customer loyalty in 2024. In fact, £29.6

Customer Service 82

Customer Service Airlines Policies Advertising 82

Circular Edge

JUNE 27, 2024

Join CE at the Southern California Users Group July 2024 Meeting JD Edwards users are invited to join us on Wednesday, July 17 in Fountain Valley, California for a day of networking, educational sessions and more. The meeting will be held at Kingston Technology, a long-time JDE customer. Check out the full agenda.

Groups 52

Groups Meeting Connections Technology 52

ShepHyken

JUNE 17, 2024

But with Gen Alpha just around the corner, Yasmin Burchill and Mike Wickham of Impression take a look at how best to connect with young consumers. This article has three simple tips on how to connect and attract young consumers. Customers want to create an emotional connection with a business. Connect with Shep on LinkedIn.

Customer Service 85

Customer Service Retail Competitive Advantage Loyalty 85

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 109

Innovation Resources Entertainment Sports 109

DCX

SEPTEMBER 29, 2024

This week, I've got a fascinating mix of topics that reflect the dynamic landscape of customer experience and technology today. The New Frontier in Strategic Decision-Making Digital twin technology, powered by generative AI, is revolutionizing how companies make strategic decisions and enhance customer experiences.

e-support 59

e-support Customer Centricity Apparel Leadership 59

Experience Investigators by 360Connext

OCTOBER 8, 2024

Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences. We also delve into language tactics businesses employ, such as using terms like “inflation-free options” to entice shoppers.

Entertainment 143

Entertainment Retail Trends Banking 143

Experience Investigators by 360Connext

MAY 7, 2024

We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value. And last, but not least, Tabitha Dunn from Hitachi chats with us about customer-centered growth.

Healthcare 143

Healthcare Culture Customer Voice Connections 143

ShepHyken

NOVEMBER 3, 2024

In this article, the focus on creating a better EX is by using technology. So, the next time you’re thinking about technology that you’ll use to make the customer experience better, think about how you might do the same for your employees. Connect with Shep on LinkedIn. You can read the press release here.

Customer Service 69

Customer Service Loyalty Programs Entertainment Loyalty 69

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. B2B CX continues to change as companies adapt to new technologies and expectations. How Has the B2B Customer Experience Evolved?

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

NobelBiz

SEPTEMBER 17, 2024

Businesses continue to evolve, and so do the technologies at work within them. VoIP phone systems revolutionize how businesses can connect with one another and customers internally, through flexibility, cost savings, and high-quality service. billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024.

Contact Center 52

Contact Center CRM Call Recording e-support 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

SurveySensum

OCTOBER 23, 2024

In Technology & Services Average NPS score – 61 This sector is quite wide, and the businesses provide a wide range of services – from IT support to software development. Even though this is the case, the NPS score of 40 has stayed the same for 2024. From 38, in 2023, it had climbed to 46 in 2024.

NPS 52

NPS Industry Marketing e-support 52

DCX

SEPTEMBER 29, 2024

This week, I've got a fascinating mix of topics that reflect the dynamic landscape of customer experience and technology today. The New Frontier in Strategic Decision-Making Digital twin technology, powered by generative AI, is revolutionizing how companies make strategic decisions and enhance customer experiences.

e-support 52

e-support Customer Centricity Apparel Leadership 52

InMoment XI

OCTOBER 24, 2024

InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. InMoment’s CX integrations allow you to connect your customer engagement platform with every software you are currently utilizing. Accessed 10/11/2024.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

ShepHyken

SEPTEMBER 8, 2024

My Comment: With all the hype around self-service and AI-infused technology that supports a better experience, is it surprising that almost half of customers (48%) prefer to talk to a live person? This article dives into how evolving customer expectations and technological advancements are changing customer loyalty.

Customer Service 85

Customer Service Self Service Loyalty Programs Customer Service Training 85

ShepHyken

SEPTEMBER 22, 2024

The emphasis on speed and efficiency, driven by Wall Street’s demands for short-term profit, has detracted from the personal connections that Starbucks was known for during its experiential boom. My Comment: Toshiba sponsors this article, so there is an emphasis on technology in retail, but don’t let that stop you from reading it.

Customer Service 82

Customer Service Banking Retail Customer Service Training 82

Clarivate

JUNE 6, 2024

In our recent report Trademark Filing and Litigation Trends 2024 , we explore the insights and opportunities revealed by analyzing trademark data. This includes Nice Class 35 (retail and business services), Class 9 (technology) and Class 41 (technical services). 2024 is on target to be a near record year. Access the full report.

Trends 64

Trends Report Brands Retail 64

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 71

Customer Service Loyalty Programs Contact Center Loyalty 71

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Establishing a strategic plan for 2024 requires IP leaders to place their bets on which of these trends will most likely impact patents and trademarks this year. This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

Think Customers

JUNE 24, 2024

The yin and yang of people and technology was on full display. The one question on everyone’s mind, as it was at Internet World decades ago: “How do I integrate technology to innovate without damaging my brand, customer, or employee experience?” Technology alone is not the answer. “We

Conference 59

Conference Technology Meeting Contact Center 59

SurveySensum

SEPTEMBER 2, 2024

Technologies make it possible not to do it manually, optimize resources, and grow ROI. eMarketer expects that CTV ad spending will increase to over $30 billion in 2024. eMarketer expects that CTV ad spending will increase to over $30 billion in 2024. The experience must remain both relevant and respectful.

Trends 52

Trends Advertising Retail Chatbots 52

ECXO

OCTOBER 5, 2023

In-depth Understanding of CX and AI Connection : Practical Examples : Delve into practical examples to understand how these emerging technologies can serve as a precursor to fully automated models using AI. In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience.

Survey 380

Survey Net Promoter Score NPS Exercises 380

Gainsight

JULY 8, 2024

Gainsight’s Human-First AI Solutions Denise Stokowski, Gainsight’s SVP of Product Management says it best: “Despite its technological roots, AI is a path to more human-centric interactions. So we’re working to ensure that AI enhances rather than replaces human connections. You need that skill to truly get the most value.

Report 52

Report Customer Success Analysis ROI 52