Experience Investigators by 360Connext

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today.

Banking 178

Banking Advertising ROI B2B 178

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. Must-know customer service statistics of 2024. ( [link] ). Accessed 10/8/2024.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 billion market by 2024. While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. He would never have known.

Self Service 138

Self Service Technology Wireless eBook 138

InMoment XI

DECEMBER 3, 2024

InMoment offers an all-in-one customer experience platform that collects and connects data from various channels across the customer journey. Organizations advance to the final stage by leveraging the entire workforce and advanced technology. 35 customer experience statistics to know for 2024 ( [link] ). Accessed 11/28/2024.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 130

Innovation Resources Entertainment Sports 130

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. However, Apple Maps has since turned a corner and improved its technology to the point of being a robust solution. Apple eventually followed suit by launching Apple Business Connect last year.

Connections 195

Connections Software Analysis Social Media 195

InMoment XI

DECEMBER 6, 2024

Access to Expertise and Technology : Customer experience outsourcing partners bring specialized knowledge, cutting-edge tools, and best practices that might not be available in-house. Technology and Tools It is important to choose a partner that uses advanced technology and tools that can also be customized to your specific needs.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

Connections 64

Connections CRM Conference Touchpoint 64

InMoment XI

DECEMBER 17, 2024

As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. link] Accessed 12/17/2024. link] Accessed 12/17/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

InMoment XI

AUGUST 9, 2024

A CX manager serves as the central figure in your customer experience efforts, connecting the dots across different departments—such as frontline employees, sales, marketing, and the executive team. But, with no way to review every review that was coming in, they were struggling to connect with their customers. link] Accessed 8/8/2024.

Customer Experience 221

Customer Experience Customer Journeys Effort Score Net Promoter Score 221

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Connect with Shep on LinkedIn.

Customer Service 77

Customer Service Ecommerce Self Service Omni-Channel 77

InMoment XI

OCTOBER 24, 2024

InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. InMoment’s CX integrations allow you to connect your customer engagement platform with every software you are currently utilizing. Accessed 10/11/2024.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Technology in itself doesn’t make the difference. But, technology on its own does not make the difference.

Data 295

Data Analytics Touchpoint Customer Service Representative 295

Experience Investigators by 360Connext

MAY 7, 2024

We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value. And last, but not least, Tabitha Dunn from Hitachi chats with us about customer-centered growth.

Healthcare 143

Healthcare Culture Customer Voice Connections 143

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

Conference 195

Conference ROI Banking Customer Voice 195

Forrester's Customer Insights

JUNE 25, 2024

Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.

Technology 64

Technology Connections Innovation Trends 64

CSM Magazine

DECEMBER 22, 2023

Advancement of Technology This year marked a breakthrough for the numerous technological trends that are guaranteed to be helpful to society. We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Social Media Innovation Healthcare 52

ShepHyken

FEBRUARY 12, 2024

What are the challenges in finding the right balance between technology and human support in customer experiences? Top Takeaways: Balancing technology and human support is essential, as both play a role in customer satisfaction. Integrating technology with human support can enhance the overall customer experience.

Self Service 159

Self Service Contact Center Customer Service Representative Healthcare 159

InMoment XI

OCTOBER 4, 2024

This strategy makes customers feel more connected and loyal to the brand. This is partly due to inadequate CXM technology, but also a result of departmental silos that make it difficult to have all the data in one place for accurate insights. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 9/25/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Forrester's Customer Insights

OCTOBER 30, 2023

Dynamic changes are occurring in the technology infrastructure landscape, impacting the data center, remote work, edge environments, and connectivity. Learn more in our 2024 technology infrastructure predictions.

Technology 58

Technology Connections Data Trends 58

ShepHyken

JUNE 17, 2024

But with Gen Alpha just around the corner, Yasmin Burchill and Mike Wickham of Impression take a look at how best to connect with young consumers. This article has three simple tips on how to connect and attract young consumers. Customers want to create an emotional connection with a business. Connect with Shep on LinkedIn.

Customer Service 91

Customer Service Retail Competitive Advantage Loyalty 91

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Maria is an official Gartner Peer Community and Sustainable Procurement Pledge Ambassador and furthers the supply chain and manufacturing industry by mentoring and advising technology and solution providers (Brinc’s Oxagon x McLaren Accelerator and 3SC respectively) and leading one of the world’s biggest and fastest-growing supply chain (..)

Case Study 143

Case Study Leadership Customer Satisfaction Study 143

Experience Investigators by 360Connext

OCTOBER 8, 2024

Exploring beyond the aisles, we touch on how technology is redefining the art world and reshaping luxury preferences. We also delve into language tactics businesses employ, such as using terms like “inflation-free options” to entice shoppers.

Entertainment 143

Entertainment Retail Trends Banking 143

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. As technology helps eCommerce scale sales, it also provides solutions for personalized customer service as the customer base grows into thousands or even millions.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Experience Investigators by 360Connext

JANUARY 23, 2024

Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Customers often crave personal, empathetic connections and some bots simply aren’t up to the task. Always In Style Reminders!

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

ShepHyken

AUGUST 4, 2024

How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it. Here are the top statistics and trends you should know about customer loyalty in 2024. In fact, £29.6

Customer Service 88

Customer Service Airlines Policies Advertising 88

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. Connect with Shep on LinkedIn.

Customer Service 91

Customer Service Government Employee Experience Video 91

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 75

Customer Service Loyalty Programs Contact Center Loyalty 75

eglobalis

SEPTEMBER 19, 2024

While many companies focus on strategy, technology, and financial investment as the cornerstones of success, the critical yet often overlooked factor is the engagement and empowerment of employees. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.

Customer Experience 233

Customer Experience Leadership Innovation Roadmap 233

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. This will only continue as the technology evolves. Travel Trends 2024. ( [link] ). State of the Connected Customer. ( [link] ). Hotel customers expect top-tier, personalized experiences at every touchpoint.

Hotels 195

Hotels Guest Experience Travel Social Media 195

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. Connect with Shep on LinkedIn. I have added my comments about each article and would like to hear what you think too.

Customer Journeys 81

Customer Journeys Customer Service Trends Social Media 81

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. As AI technology advances, expect even deeper personalization opportunities that surprise and delight consumers at every turn. Cloud technology enables businesses to store, manage, and analyze vast amounts of information effortlessly.

Technology 52

Technology Customer Experience Apparel Chatbots 52

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 107

Interaction Customer Success Conference Industry 107

AWS Machine Learning

JULY 30, 2024

For the 2024 tax season, Intuit set out to raise the bar with generative AI , using Anthropic’s advanced language model Claude in Amazon Bedrock—underpinned by Intuit’s proprietary tax engine—to provide individual tax filers with simple-to-understand contextual explanations of tax calculations, backed by real-time accuracy checks.

Consumers 125

Consumers Financial Innovation Resources 125

InMoment XI

JULY 22, 2024

In our hyper-connected world, tech outages and cybersecurity incidents have become an unfortunate reality. For CX Leaders, this case study underscores the importance of leveraging advanced technology to handle crises. State of the Connected Customer Report. link] Accessed 7/19/2024. References Salesforce.

Banking 195

Banking Feedback Social Media Call Center 195