Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

InMoment XI

APRIL 3, 2024

And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. It sets the tone for the entire company/consumer relationship.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. It encompasses the in-store experience just as much as it does the online experience. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Effort Score Social Media 195

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. You’ll have to read the article to find out more.

Customer Service 64

Customer Service B2C B2B Travel 64

BirdEye

FEBRUARY 21, 2025

Birdeyes State of Online Reviews 2024 study found that 63% of reviews received responses in 2024, a 10% increase from 2023. Not only does it enhance patient satisfaction, but it also builds stronger relationships and shows prospective patients that you care about their experiences.

Management 59

Management Tips Healthcare Multi-Channel 59

Kustomer

NOVEMBER 4, 2020

Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. billion by 2024. Consumers demand consistent and highly personalized experiences as they interact with brands on various digital devices. billion in 2019 to $9.4

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

SurveySparrow

MARCH 12, 2024

And not just any tools, but the top 15 of 2024. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. The best website feedback tools in 2024 What should you look for in a website feedback tool? Guess what? Let’s go!

Tools 52

Tools Feedback Analysis Analytics 52