2024 Contact Center Customer Relationship Management First Call Resolution 
TechSee
JULY 10, 2024
Automating a service call summary will save contact center agents some time, but these gains are minuscule compared to the savings of fully autonomous service. Moving from Incremental Gains to Substantial Transformation In H1 2024, most AI implementations in CX primarily focused on incremental efficiency gains.
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.
rethinkCX
JUNE 12, 2024
Call centers or contact centers are viewed as one of the main points of communication for sales, service and support through multiple channels (i.e.: While Brand Ambassadors manage all interactions, this goes beyond customer satisfaction. It includes talk time, hold time, and after-call work.
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