Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

InMoment XI

DECEMBER 18, 2024

Companies leveraging omnichannel engagement retain 89% of their customers. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. Advanced auto dialers can even analyze customer behavior data to prioritize calls for better engagement. Accessed on 12/18/2024.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

InMoment XI

OCTOBER 23, 2024

With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Regular communication helps build trust and keeps customers engaged with your services. Leverage and emphasize community engagement. Proactively communicate with customers.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 18, 2024

Types of Customer Behavior Data To fully understand customer behavior, you will need to gather different types of data that provide a comprehensive view of behavior, preferences, and engagement. Quantitative Data Analysis Quantitative analysis uses website and/or app analytics combined with CRM data to analyze numerical data.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

JANUARY 9, 2024

When customers are satisfied and engaged, they are more likely to make repeat purchases, upgrade services, enter into partnerships with your company, and explore additional offerings over time. This makes it critical to invest in technology that will better engage consumers and make every part of the customer journey pain-free.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

APRIL 3, 2025

In 2024, this activity took an account manager (AM) up to 40 hours per customer. To help improve this process, in October 2024 we launched an AI-powered account planning draft assistant for our sales teams, building on the success of Field Advisor , an internal sales assistant tool.

Sales 85

Sales Knowledge Base CRM System 85

AWS Machine Learning

DECEMBER 11, 2024

Introducing Field Advisor In April 2024, we launched our AI sales assistant, which we call Field Advisor, making it available to AWS employees in the Sales, Marketing, and Global Services organization, powered by Amazon Q Business. The following screenshot shows an example of an interaction with Field Advisor.

Sales 86

Sales Customer Engagement Engagement Knowledge Base 86

Comm100

OCTOBER 13, 2024

Generative AI is Revolutionizing Player Support What was once a buzzword is now a core component of how companies engage with players. Telegram casinos are becoming more popular, allowing players to engage directly within the app, get support, and even play games without switching between multiple platforms.

Self Service 130

Self Service Chatbots Social Media Wait Times 130

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

Insurance 52

Insurance Innovation Customer Journeys Analytics 52

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

Marketing 52

Marketing CRM Report ROI 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

ShepHyken

NOVEMBER 18, 2024

Try These 5 Ways to Inspire Them by James Henderson (Entrepreneur) Whether you’re just beginning to cultivate your network or seeking ways to deepen engagement with existing customers, these five strategies are instrumental in enhancing customer satisfaction, fostering loyalty and ensuring lasting relationships. Want Loyal Customers?

Customer Service 75

Customer Service Loyalty Customer Satisfaction Customer Service Training 75

ECXO

DECEMBER 25, 2024

SeasonOfLight , #ChristmasJoy , #HanukkahLights #cx #customerexperience Hannukah 2024 The False Dichotomy: Growth vs. Customer Experience A common misconception is that prioritizing customer experience will hinder growth by diverting resources or reducing profitability. Wishing you a joyful Christmas and a Hanukkah full of light!

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

JUNE 7, 2024

REPORT Hospitality Reputation Benchmarks Report 2024 InMoment’s 2024 Hospitality Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the hospitality and restaurant industries — and how these reviews reflect the experiences patients want to have. link] Accessed 5/6/2024.

Hotels 195

Hotels Management Social Media Hospitality 195

InMoment XI

OCTOBER 4, 2024

CXM vs CRM: How They Differ? It’s easy to think of CXM and customer relationship management (CRM) as the same processes because they both offer a better understanding of customers through data. Customer Relationship Management (CRM) Definition CRM helps businesses understand customer profiles to increase sales and revenue.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! Learn more about each topic and why you should attend below.

CRM 69

CRM Sports Consulting Data 69

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Implementing advanced customer relationship management (CRM) systems can help streamline information, allowing agents to provide more personalized and efficient support. Needless to say, the stakes are high.

Omni-Channel 108

Omni-Channel Social Media Training Customer Satisfaction 108

Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. CRM Lightning Talks – 3 experts, 3 topics, 10 minutes each. Visit Booth D120 on September 24 & 25 between 12:00 and 15:30.

CRM 64

CRM Meeting Marketing Conference 64

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

ECXO

JULY 26, 2023

Quickly identify upsell and cross-sell opportunities 22(1) Set real-time triggers to engage customers at the right moment. Real-time intelligence helps you prevent issues escalating, and identify opportunities to engage. In 2024 we are launching our education program. On a different channel. Find out more here.

Data 296

Data Analytics Touchpoint Customer Service Representative 296

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. As the example above shows, in-person interactions don’t guarantee positive customer engagement via a personalized experience.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Magellan Solutions

FEBRUARY 15, 2023

The adoption of customer relationship management (CRM) systems in the business world has been a game changer for employees. A CRM virtual assistant (VA) is an extension of the customer service team, which handles routine tasks for clients. The duties of a CRM virtual assistant is not limited to handling customer support.

CRM 95

CRM Customer relationships Social Media Sales 95

Optimove

FEBRUARY 5, 2025

The analysis is from Optimove Insights, the research arm of Optimove the #1 CRM Marketing Solution for iGaming and sports betting operators. This expansion presents significant opportunities for sports betting operators to capitalize on an increasingly active and engaged NFL betting audience.

Sports 69

Sports CRM Analysis Tips 69

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes. Automated survey distribution and feedback collection can save time and ensure consistent customer engagement.

NPS 100

NPS B2B Software Net Promoter Score 100

InMoment XI

AUGUST 13, 2024

Over time, this leads to a more engaged, motivated workforce. For example, it can predict how changes in agent behavior, communication strategies, or customer engagement practices might impact customer satisfaction scores, sales conversion rates, or operational efficiency.

Software 195

Software Social Media Analytics Return on Investment 195

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. Many CRM programs, especially post-purchase journeys, often begin with a single channel. For instance, adding SMS reminders or app push notifications can enhance engagement.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

CRM 69

CRM Marketing Social Media Analysis 69

InMoment XI

MAY 30, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 InMoment has been named a Leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024! Data Source Connectivity: Connecting with various data sources such as social media, CRM systems, emails, documents, and more.

Analysis 195

Analysis Software Self Service Social Media 195

Calabrio

MARCH 5, 2025

This includes building knowledge bases, participating in training, and proactively engaging with customers. However, research conducted by Freshworks in 2024 indicates that an FCR of about 70% represents a metric in the top 20%. Implement a CRM that integrates with your contact center, providing agents with complete customer history.

First Call Resolution 100

First Call Resolution Examples Contact Center How To 100

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

Connections 64

Connections CRM Conference Touchpoint 64

Optimove

NOVEMBER 3, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The Heptagon Awards are back, celebrating the best in CRM marketing. Each year, the Heptagons recognize standout CRM campaigns, teams, and individuals who excel in driving customer-led growth. CRM Executive of the Year : Laura L.

CRM 52

CRM Conference Touchpoint Loyalty 52

InMoment XI

JULY 16, 2024

With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service.

Tips 195

Tips Management Social Media Hotels 195