InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Improved Personalization While some may believe that automating certain touchpoints creates a similar, stale experience for every customer, the opposite is true.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

ECXO

DECEMBER 25, 2024

SeasonOfLight , #ChristmasJoy , #HanukkahLights #cx #customerexperience Hannukah 2024 The False Dichotomy: Growth vs. Customer Experience A common misconception is that prioritizing customer experience will hinder growth by diverting resources or reducing profitability. Together, lets shine even brighter.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

JUNE 7, 2024

A positive reputation not only attracts new guests but also fosters trust and loyalty among existing clientele. Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies.

Hotels 195

Hotels Management Social Media Hospitality 195

BirdEye

APRIL 1, 2025

Personalize every guest experience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.

Hotels 52

Hotels Management Guest Experience Hospitality 52

InMoment XI

JULY 16, 2024

By identifying patterns—such as frequent complaints about room cleanliness during peak seasons—the hotel can proactively address these issues before they arise, ensuring a better guest experience. For example, Netflix excels at personalizing user experiences by offering content recommendations based on viewing history.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

By identifying patterns—such as frequent complaints about room cleanliness during peak seasons—the hotel can proactively address these issues before they arise, ensuring a better guest experience. For example, Netflix excels at personalizing user experiences by offering content recommendations based on viewing history.

Tips 195

Tips Management Social Media Hotels 195