Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Over 80% of CRM leaders say that AI and automation make customer communication more personalized.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. CXM vs CRM: How They Differ? 35 customer experience statistics to know for 2024. ( [link] ).

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 24, 2024

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Debating the differences between customer engagement platforms and CRM systems is natural. Customer Relationship Management (CRM) Customer relationship management systems utilize the data of existing customers and focus internally.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

eglobalis

JULY 31, 2024

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves. This data aggregation enables businesses to deliver highly targeted and relevant marketing messages.

Customer Experience 323

Customer Experience Social Media Analytics Chatbots 323

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

Sports 59

Sports CRM Conference Groups 59

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. B2B mid-market businesses need advanced features and scalability. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 78

NPS B2B Software Net Promoter Score 78

InMoment XI

NOVEMBER 13, 2024

It informs effective marketing strategy. Churn prediction helps you tailor your marketing efforts to re-engage customers at risk of leaving. This can include CRM data, social media, call center logs, service requests, and chat messages. These sources can include CRM systems, customer feedback questionnaires , and social media.

Customer Retention 195

Customer Retention How To Analysis ROI 195

NobelBiz

SEPTEMBER 17, 2024

In the article, we’re going to discuss how VoIP works and why it’s a great choice for your business, with some of the best VoIP service providers in 2024. The global VoIP market will reach $194.5 billion by 2024, growing at a CAGR of 9.1% from 2019 to 2024.

Contact Center 52

Contact Center CRM Call Recording e-support 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Tracking these conversations with a social listening tool helps improve marketing efforts. Let’s look at some of the best tools in the market to help you enhance your social media management efforts.

Tools 195

Tools Social Media Customer Experience Analysis 195

Magellan Solutions

FEBRUARY 15, 2023

Before digital marketing evolved, performing daily tasks, gathering data, and generating leads had been really time consuming for marketers. The adoption of customer relationship management (CRM) systems in the business world has been a game changer for employees. What is a CRM Virtual Assistant?

CRM 95

CRM Customer relationships Social Media Sales 95

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. AI-Driven Personalization Tactics If as an entrepreneur or marketer, you haven’t yet utilized artificial intelligence for one thing or the other in your business, you’re probably missing out a great deal. And in 2024, accuracy is as important as efficiency.

Technology 52

Technology Customer Experience Apparel Chatbots 52

Lithium

JULY 2, 2024

Marketing AAA streamlines content to create a seamless experience AAA is a trusted member organization for millions across North America. Google Business Messages (GBM) EOL On May 28, 2024, Google announced that Google Business Messages will be discontinued on July 31, 2024.

Self Service 52

Self Service Analytics Video NPS 52

InMoment XI

JUNE 7, 2024

REPORT Hospitality Reputation Benchmarks Report 2024 InMoment’s 2024 Hospitality Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the hospitality and restaurant industries — and how these reviews reflect the experiences patients want to have. link] Accessed 5/6/2024.

Hotels 195

Hotels Management Social Media Hospitality 195

Lithium

JANUARY 2, 2024

Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. Marketing Social media engagement: What is it and how to improve yours Measuring value and engagement on social media isn’t a new concept to marketers.

Social Media 52

Social Media CRM Video Contact Center 52

delighted

APRIL 26, 2024

In Q1, we introduced Delighted CX’s new Embed platform , designed to seamlessly integrate surveys into your existing marketing automation and CRM tools like Klaviyo and HubSpot. Whether you’re incorporating surveys into a marketing email flow or triggering them after CRM interactions, Embed makes it easy.

Roadmap 59

Roadmap CRM Survey Tools 59

SurveySensum

JUNE 4, 2024

Conducting market research is crucial for understanding customer needs, analyzing competitors, and making informed decisions. The key challenge is finding market research tools that are both effective and within budget. So, are there not any market research tools to match the needs of a small business?

Tools 52

Tools Marketing e-support Analysis 52

Lithium

APRIL 2, 2024

Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. This change may impact the functionality of some features on our platform.

Roadmap 52

Roadmap Metrics CRM Resources 52

eGain Blogs

FEBRUARY 29, 2024

With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era. And customer service is one of the sweet spots for Gen AI and KM innovation.

CRM 72

CRM Innovation Customer Engagement Report 72

InMoment XI

JANUARY 9, 2024

In competitive B2B markets, where products and services may be similar, customer experience becomes a key differentiator. Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

SurveySparrow

JUNE 7, 2024

7 Best Conversational Analytics Software in 2024 Here’s a breakdown of the top 7 contenders in 2024: SurveySparrow DialerHQ CallRail Gong Avoma MeetGeek HubSpot Sales Hub 1. Integrations : Integrate with your existing helpdesk, CRM, or other business intelligence tools. This will help you understand their overall journey.

Analytics 52

Analytics Software Tools Analysis 52

InMoment XI

JULY 25, 2024

Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. link] Accessed 7/22/2024. Customer experience in the new reality. ([link] Accessed 7/22/2024. link] Accessed 7/22/2024.

Contact Center 195

Contact Center Contact Center Software Self Service Analytics 195

Optimove

JULY 31, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: In this blog post, gain insights from expert marketers about five pillars to create effective strategies that boost customer retention. Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas.

Conference 52

Conference Connections Case Study B2C 52

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March. It’s set to be the CX event of the year once more!

Customer Experience 52

Customer Experience Customer Journeys Competitive Advantage Conference 52

Optimove

NOVEMBER 3, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The Heptagon Awards are back, celebrating the best in CRM marketing. Each year, the Heptagons recognize standout CRM campaigns, teams, and individuals who excel in driving customer-led growth. CRM Executive of the Year : Laura L.

CRM 52

CRM Conference Touchpoint Loyalty 52

InMoment XI

AUGUST 13, 2024

Call tracking software is designed primarily to track and attribute phone calls to specific marketing campaigns or sources. Its main purpose is to help businesses understand which marketing efforts are driving inbound calls and how effective these campaigns are in generating leads.

Software 195

Software Social Media Analytics Return on Investment 195

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Trends Leadership Chatbots 52

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Call Center 59

Call Center Self Service Software Contact Center 59

Lithium

JUNE 4, 2024

Marketing Mastering global content strategy: Insights from Target, SAP Concur, and GM Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning. Care Khoros Care v24.05.2 Release Notes The Khoros Care Release version 24.05.2

CRM 52

CRM Roadmap Software Leadership 52

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. The platforms include but are not limited to CRM, email marketing tools, and payment gateways. Both of these CRMs are available on SurveySparrow as native integration.

Customer Retention 52

Customer Retention Software Gamification e-support 52

ShepHyken

SEPTEMBER 15, 2024

Only 14% of Customer Service Issues Are Fully Resolved in Self-Service by CRM Magazine (CRM Magazine) Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, Gartner found in a new consumer study.

Self Service 85

Self Service Loyalty Programs Customer Service Airlines 85

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

Retently

AUGUST 12, 2024

This segmentation allows ecommerce businesses to tailor their marketing strategies, loyalty programs, and customer service efforts to different segments. Integration with Existing Systems : Integration with CRM, ERP, subscription management platforms and 3PL systems is essential for a seamless flow of information.

Ecommerce 78

Ecommerce NPS Retail Software 78