AWS Machine Learning

DECEMBER 11, 2024

Introducing Field Advisor In April 2024, we launched our AI sales assistant, which we call Field Advisor, making it available to AWS employees in the Sales, Marketing, and Global Services organization, powered by Amazon Q Business. The following screenshot shows an example of an interaction with Field Advisor.

Sales 86

Sales Customer Engagement Engagement Knowledge Base 86

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

CSM Magazine

DECEMBER 2, 2024

Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. Work on the project has advanced in two phases, beginning with a pilot in 2023 and continuing with a global rollout in 2024 across more than 60 countries.

Sales 52

Sales Multi-Channel Contact Center Omni-Channel 52

InMoment XI

SEPTEMBER 16, 2024

Email surveys According to a 2024 report on email statistics, 88% of respondents said they use email daily, with 39% checking their inboxes 3-5 times a day. Therefore, email remains one of the most reliable channels for organizations to gather customer feedback. Here are four key steps to follow after collecting patient feedback: 1.

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality.

Feedback 52

Feedback Strategy Multi-Channel Analysis 52

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. It uses multi-level feedback systems to survey customers about their experiences. Whatsapp Surveys Starts at $99/month 4.7

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Why Look for CustomerGauge Alternatives?

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

Optimove

AUGUST 15, 2024

The Forrester Wave : Email Marketing Service Providers, Q3 2024 How to treat every campaign like a marketing experiment Download Now >> Optimove believes this recognition means the following: It reinforced Optimove’s position as an Email marketing leader and serves as third-party validation for our offering. Read more here.

Marketing 64

Marketing Multi-Channel Effort Score Course 64

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Birdeyes State of Online Reviews 2024 study found that 63% of reviews received responses in 2024, a 10% increase from 2023.

Management 59

Management Tips Healthcare Multi-Channel 59

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

BirdEye

APRIL 1, 2025

As per Forrester 2024 reports , over two-thirds of US online adults use ratings and reviews to evaluate purchases, and over half check them for travel and dining experiences. Use guest data from your PMS or CRM to tailor amenities, greetings, and recommendations. Use this feedback channel to catch and address dissatisfaction privately.

Hotels 52

Hotels Management Guest Experience Hospitality 52

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9%

Sales 113

Sales Multi-Channel Metrics Feedback 113

Retently

AUGUST 12, 2024

Customers interact with brands across multiple channels, including online stores, physical outlets, mobile apps, and social media. Integration with Existing Systems : Integration with CRM, ERP, subscription management platforms and 3PL systems is essential for a seamless flow of information.

Ecommerce 79

Ecommerce NPS Retail Software 79

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Kustomer

JANUARY 7, 2024

For example, if you’re deeply integrated with a CRM system, you might find that Intercom doesn’t offer the direct connection you need. CRM capabilities : The platform should help you keep track of customer interactions and data. HubSpot Service Hub offers a variety of packages to fit different business requirements.

Omni-Channel 80

Omni-Channel Self Service e-support Knowledge Base 80

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Multi-lingual surveys : Questions can be created in the respondent’s preferred language from a list of 100. Free Trial for AI Text Analysis : Not Available 4.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Multi-Channel Feedback Collection Reach out to customers across multiple channels with SurveySparrow’s multi-channel feedback collection feature.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

rethinkCX

JUNE 11, 2024

Omnichannel Support : Combines various communication channels into one platform for a seamless customer experience. It's known for its super strong ticketing system and all-around support for different channels. Multi-Channel Support : Combines email, phone, chat, and social media interactions into one platform.

Software 52

Software Customer Service Multi-Channel Social Media 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. It also offers CRM Integration with support tickets. Zoho CRM Plus Zoho CRM Plus is one of those customer experience management software companies that enables you to streamline your marketing, sales, and customer support procedures.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveySparrow

JANUARY 5, 2024

It is easy to get lost in the CRM realm. Imagine having an intelligent assistant that automates tasks, crafts spot-on emails, and effortlessly teams up with your CRM system. CRM Integration: ActiveCampaign plays nice with your other tools, especially your Customer Relationship Management (CRM) system. But guess what?

Multi-Channel 52

Multi-Channel Comparison Survey Social Media 52

SurveySparrow

MARCH 12, 2024

And not just any tools, but the top 15 of 2024. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. The best website feedback tools in 2024 What should you look for in a website feedback tool? Guess what? Let’s go!

Tools 52

Tools Feedback Analysis Analytics 52

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. There are no channel limitations as you would encounter with Zendesk.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

Kustomer

FEBRUARY 29, 2024

Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue. Omnichannel Support Omnichannel support ensures seamless communication across various channels, enabling consistent and integrated customer experiences regardless of the platform or device used.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. “We’re more than one profession, aren’t we?

Marketing 59

Marketing Sports Multi-Channel CRM 59

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Most companies restrict survey volume by pricing tier, depending on the number of surveys you send via a particular distribution channel. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Software Tools 52

BirdEye

AUGUST 6, 2024

This is a stark reminder that in 2024, your online reputation isn’t just a part of your business—it’s the front line of your customer acquisition strategy. Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses.

Comparison 59

Comparison Multi-Channel Management Social Media 59

NobelBiz

JUNE 7, 2021

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol).

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. A VoIP solution incorporated into a UCaaS system is a critical component of a multi-channel platform that significantly improves corporate communications by enabling IP connections (Internet Protocol).

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Magellan Solutions

JULY 28, 2021

Instead, it just diverted and dispersed much of that activity across different channels. Social channels leveraged a captive audience to deploy new commerce features. Sales channels. Advertising channels. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

BirdEye

AUGUST 12, 2024

Social Media Management : Manage, publish, and schedule posts across multiple social media channels to maintain a consistent and engaging online presence. Companies prioritizing customer experience across multiple digital channels. How does Birdeye handle multi-location management? What kind of integrations does Birdeye offer?

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

rethinkCX

JUNE 11, 2024

With 68% of customers willing to switch brands after one bad experience (per a 2024 CX study), the stakes are higher than ever. Last year, we spotlighted the top tools for 2024, but the games changed. Happy Customers: Consistent, fast support across channels builds trust and loyalty. Pricing: Starts at $39/agent/month.

Software 52

Software Customer Service e-support Social Media 52

BirdEye

AUGUST 8, 2024

Birdeye dominates G2 Crowd Summer 2024 Reports with 97 top rankings and 219 badges in several categories. Review marketing: Birdeye amplifies online reputation by cross-posting reviews to social media and showcasing them through various channels, including widgets, Google Seller Ratings, and its microsite. But that’s not all.

Comparison 59

Comparison Social Media Multi-Channel Communication 59

SurveySensum

DECEMBER 13, 2024

Source: G2 , Jotform Review, Feb 08, 2024 3. Source: G2 , Jotform Review, Jan 30, 2024 4. Source: G2 , May 14, 2024 5. Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements.

e-support 52

e-support Survey Tools Analysis 52