DCX

OCTOBER 27, 2024

A CX Leader’s Guide to Organizational Buy-In is your go-to playbook for building a customer-first culture across your entire organization. If you’re serious about getting everyone on the same page, this is your roadmap! Why it matters: It’s all about walking the walk.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

DCX

DECEMBER 1, 2024

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Add a personal touch: Bring in some local culture or unique elements that make it feel real.

Fashion 52

Fashion Culture Trends Connections 52

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? The future of CX is in our hands, so let’s start shaping it today.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

OCTOBER 13, 2024

AI Audio Discussion A CX Leader’s Guide to Organizational Buy-In is your go-to playbook for building a customer-first culture across your entire organization. If you’re serious about getting everyone on the same page, this is your roadmap!

Video 52

Video Customer Centricity Roadmap Course 52

InMoment XI

AUGUST 16, 2024

The strategy can help bridge gaps between different organizational cultures, technology stacks, and ways of working, leading to a smoother integration. A strategy focused on training, support, and cultural shifts can reinvigorate interest and ensure that your investment yields better results. link] Accessed 8/15/2024.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

DCX

NOVEMBER 17, 2024

Embrace change: Create a culture where AI is seen as a helper, not a threat. Source NEW from DCX: Train Every Department on Customer-Centricity: How to Make It Real for Them A CX Leader’s Guide to Organizational Buy-In is your go-to playbook for building a customer-first culture across your entire organization.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

DCX

NOVEMBER 10, 2024

A CX Leader’s Guide to Organizational Buy-In is your go-to playbook for building a customer-first culture across your entire organization. If you’re serious about getting everyone on the same page, this is your roadmap! Download the Free Guide Too Many Car Screens? Bring Back the Buttons!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

DCX

NOVEMBER 24, 2024

Empower Your People: Invest in training and culture so your team is ready to make those moments count. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

DCX

DECEMBER 22, 2024

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Wing and DoorDash are making it happen, one drop-off at a time.

Retail 52

Retail Self Service Tips Customer Centricity 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. From Discord servers to Facebook groups, these communities provide access to targeted opinions and help boost your brand culture. 35 customer experience statistics to know for 2024. ( [link] ).

Feedback 195

Feedback How To Social Media B2C 195

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 86

e-support Customer Centricity Apparel Leadership 86

DCX

JANUARY 19, 2025

From Delta’s seamless travel concierge to Dutch Bros’ culture of care, these stories remind us that great CX doesn’t just happen—it’s designed. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Which idea will you run with first?

Travel 52

Travel Customer Centricity Culture Brands 52

ShepHyken

AUGUST 25, 2024

10 Barriers to Building a Customer-Centric Culture—And How to Overcome Them by Chris Brown (CustomerThink) Creating a customer-centric culture isn’t just a buzzword—it’s a business imperative. But many leaders struggle to get there. That’s where it starts! There is much here to inspire your team.

Self Service 88

Self Service Customer Service Chatbots Customer Centricity 88

Horizon CX

APRIL 1, 2024

These characteristics may include: Customer-centric culture: The organization has a culture that is obsessed with the customer and focused on meeting their needs. This assessment provides valuable insights into current CX capabilities, identifies areas for improvement, and helps chart a roadmap for advancement.

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

InMoment XI

APRIL 3, 2024

By following these steps and fostering a culture of continuous improvement, your business can enhance the existing digital customer experience strategy to deliver exceptional experiences that drive customer satisfaction, loyalty, and business growth. Access 3/12/2024. Access 3/12/2024. Access 3/12/2024. Salesforce.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 134

Roadmap Competitive Advantage Innovation Self Service 134

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives. .”

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives. .”

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

JANUARY 5, 2025

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. It’s not about what you’re selling—it’s about how you make people feel.

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Customer Centricity Apparel Leadership 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

COPC

JANUARY 9, 2024

Comprehensive training and the tools inherent in the COPC certification process equipped our team with a framework to streamline operations and create a unified culture. We ensured alignment by creating an employee brand book that encompassed communication guidelines, employee objectives and project roadmaps.

Customer Experience 74

Customer Experience Net Promoter Score Guidelines Customer Care 74

West Monroe

AUGUST 12, 2024

Stefanie discusses how empowering every employee at UPS with data science and fostering a culture of learning strengthens the organization from within. Over the last 10 years, she has driven change by creating strategic visions and long-term roadmaps to drive adoption in data-driven decision-making.

Data 52

Data ROI Analytics Culture 52

DCX

OCTOBER 13, 2024

AI Audio Discussion A CX Leader’s Guide to Organizational Buy-In is your go-to playbook for building a customer-first culture across your entire organization. If you’re serious about getting everyone on the same page, this is your roadmap!

Video 52

Video Customer Centricity Roadmap Course 52

DCX

DECEMBER 15, 2024

The Secret to Creating a CX Culture That Lasts: Building a team that’s all-in on customer experience. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Chatbots 52

Chatbots Video Tips Customer Centricity 52

DCX

DECEMBER 31, 2024

According to 2024 research by the CX Network, over 60% of CX professionals struggle to quantify their impact. Leave a comment NEW from DCX: Rally Every Department Around Customer Obsession Ready to cultivate a customer-obsessed culture? The truth is, you’re adding value every day. But putting a dollar amount on that impact?

ROI 52

ROI Self Service Leadership Metrics 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Use insights to set objectives for improving workplace culture or morale. It provides solutions for measuring and enhancing employee engagement, satisfaction, and organizational culture.

Tools 52

Tools Feedback Analysis Survey 52

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator Amazon Bedrock roadmap Development and improvement are ongoing for Agent Creator, with several enhancements released recently and more to come in the future. Recent releases Extended support for more Amazon Bedrock capabilities was made available with the August 2024 release.

System 79

System Data Innovation Government 79

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. Cultivate Continuous Learning Encourage a culture of continuous learning within your marketing team.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This feeds into our refinement process for existing summaries and plays a crucial role in prioritizing our product roadmap. increase in value of opportunities created. The impact goes beyond just efficiency.

Sales 124

Sales Multi-Channel Metrics Feedback 124

CSM Magazine

JUNE 25, 2024

With this new investment, we are committed to accelerating our AI roadmap and redefining the client portal experience,” adding, “We have equipped ourselves to handle the challenges of rapid growth, and continue delivering exceptional value to our clients.” This growth follows another significant milestone for the company.

Sales 52

Sales CRM Roadmap Software 52

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? In the 2024 ACSI smartphone ratings, Apple continues to lead with a score of 82 for customer satisfaction. Power’s 2024 North American Airline Satisfaction Study. Power’s 2024 U.S. And the price of getting it wrong?

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52

West Monroe

MARCH 7, 2024

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. Building a security-first culture: Security should be a core part of all business operations. The NIST 2.0

Industry 52

Industry Healthcare Government Guidelines 52

CSM Magazine

JULY 7, 2022

In its 2021 Technology Trend report, Gartner predicted that, by 2024, businesses that prioritize a TX strategy will outperform their competitors in the critical customer and employee satisfaction metrics by 25 percent. By only focusing on the culture and payroll pieces, we miss out on an opportunity to serve our customers even better.

Brands 59

Brands Strategy Customer Journeys Employee Experience 59