2024 Customer Care Customer Centricity 
eglobalis
SEPTEMBER 28, 2024
Failure to Close the Loop on Customer Feedback: Instead of using customer feedback to improve services, some dealers in Europe—such as those in Ingolstadt and Pfaffenhofen, Bavaria—ignore or dismiss complaints. Trust Your Customers: Building trust is the foundation of loyalty.
DCX
OCTOBER 13, 2024
T-Mobile and OpenAI Aim to Redefine Customer Experience T-Mobile and OpenAI are teaming up to launch IntentCX , an AI-decisioning platform that will reshape how businesses handle customer care. SPECIAL FOR DCX READERS: For a limited time, get the best-selling CX course for only 70% off!
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DCX
DECEMBER 1, 2024
If your brand’s doing the same things as everyone else—same chatbots, same perks, same emails—why should customers care? Customers want brands that break the mold and make them feel valued. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture?
DCX
SEPTEMBER 29, 2024
30 Days to Greater Influence is my new course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers.
Experience Investigators by 360Connext
JANUARY 23, 2024
A joint study by McKinsey and NielsenIQ found that customers care about sustainability – and they’re willing to pay more for sustainable goods. Be a Mind Reader (Sort of) Proactive is the New Cool : Customer experience management is still relegated to reactive customer service in too many organizations, in my opinion.
SurveySensum
SEPTEMBER 25, 2024
Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.
DCX
OCTOBER 6, 2024
30 Days to Greater Influence is my new email course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers.
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