2024 Customer Care Roadmap 
DCX
DECEMBER 1, 2024
If your brand’s doing the same things as everyone else—same chatbots, same perks, same emails—why should customers care? Customers want brands that break the mold and make them feel valued. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.
COPC
JANUARY 9, 2024
Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company. We aimed to make transactions not just safe but also simple, smart, and accessible.
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DCX
SEPTEMBER 29, 2024
-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.
DCX
OCTOBER 6, 2024
We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. Get into hot topics like ChatGPT, AI in customer care, empowering agents, and making your operations run smoother while leveraging data for real results.
DCX
OCTOBER 6, 2024
We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. Get into hot topics like ChatGPT, AI in customer care, empowering agents, and making your operations run smoother while leveraging data for real results.
DCX
SEPTEMBER 29, 2024
-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.
DCX
SEPTEMBER 15, 2024
-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.
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