Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% But why are VFRs growing so quickly?

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. It’s a common struggle to effectively analyze this data, and then leverage it to optimize their customer experience (CX) efforts. Hotel customers expect top-tier, personalized experiences at every touchpoint.

Hotels 195

Hotels Guest Experience Travel Social Media 195

DCX

JULY 21, 2024

Between the lines: Intuit's approach demonstrates the potential of AI to enhance customer confidence and satisfaction in complex domains like finance. The bottom line: Intuit's success with AI-driven personalization provides a roadmap for CX professionals looking to enhance customer experiences through technology.

Retail 52

Retail CRM Chatbots Exercises 52

ChurnZero

SEPTEMBER 13, 2024

In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills.

Customer Success 52

Customer Success How To Customers Groups 52

DCX

SEPTEMBER 17, 2024

This Week’s DCX Newsletter is Supported by Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Quick responses can boost customer confidence.

Self Service 52

Self Service Policies Customer Satisfaction Feedback 52

DCX

SEPTEMBER 17, 2024

This Week’s DCX Newsletter is Supported by Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Quick responses can boost customer confidence.

Self Service 52

Self Service Policies Customer Satisfaction Feedback 52