InMoment XI

OCTOBER 23, 2024

Proactively communicate with customers. Keep customers in the loop with personalized messages about account activity, new products, or special offers. Regular communication helps build trust and keeps customers engaged with your services. How Banks Should Measure Customer Experience? Accessed 10/14/2024.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers. Global social media statistics research summary May 2024 ( [link] ).

Tools 195

Tools Social Media Customer Experience Analysis 195

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. This recognition underscores inQuba’s commitment to innovation, data-driven excellence, and transformative customer engagement.

Insurance 52

Insurance Innovation Customer Journeys Analytics 52

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? What strategies are employed to build lasting relationships with your customers? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. Let’s discover.

Customer Engagement 52

Customer Engagement Engagement Social Media ROI 52

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

Customer Success 52

Customer Success Conference Sports Leadership 52

InMoment XI

JANUARY 9, 2024

75 Must-Know Customer Experience Statistics to Move Your Business Forward” ( [link] ). Access 1/3/2024. Access 1/3/2024. How B2B Companies are Adapting Customer Engagement Strategies During COVID” ( [link] ). Access 1/3/2024. Access 1/3/2024. References SmartKarrot. “75 TrustRadius. Korn Ferry.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

DCX

OCTOBER 20, 2024

But here's the catch—if customers don't trust it, they'll bail. Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Valuable lessons for anyone looking to boost customer engagement with AI. This book is all about how you can use AI to create better customer experiences and grow your business.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

OCTOBER 20, 2024

But here's the catch—if customers don't trust it, they'll bail. Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Valuable lessons for anyone looking to boost customer engagement with AI. This book is all about how you can use AI to create better customer experiences and grow your business.

Video 52

Video Chatbots Customer Centricity Trends 52

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. At Optimove, our mission has always been clear : empower marketers to build deep, lasting relationships with their customers. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation.

Customer Success 52

Customer Success Meeting Self Service ROI 52

InMoment XI

OCTOBER 17, 2024

The responses can help you better align your offerings with customer needs. Knowing how often customers engage with your product helps identify potentially loyal customers or those who may need more support to get the most out of your business. Accessed 10/10/2024. Customer Service Excellence 2023 ( [link] ).

Feedback 195

Feedback Effort Score Survey Customers 195

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

Marketing 52

Marketing CRM Report ROI 52

Gainsight

NOVEMBER 18, 2024

Community offers customers a self-service hub and allows organizations to tap into the wisdom of the crowd, as peers collaboratively solve problems and discover new use cases and features. What this tells us is maturing and expanding community programs helps customer success teams ensure customer retention.

Self Service 40

Self Service Customer Retention B2B Report 40

Gainsight

NOVEMBER 14, 2024

[Insert Photo from Awards] The Architect : Odido, Jason de Krijger The Architect Award recognizes the individual or team that has gone above and beyond to build a thriving customer community. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. The impact?

Self Service 52

Self Service Effort Score Hospitality Innovation 52

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. At Birdeye View 2024 , Birdeye introduced several new generative AI products set to revolutionize business operations for local brands. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Comm100

FEBRUARY 12, 2025

Samfiru Tumarkin (ST) Lawyers Simplifying Workflows and Scaling Growth Samfiru Tumarkin Lawyers moved from LivePerson to Comm100 in 2024. Being one of Canadas most renowned legal firms, they needed a tool that was not just reliable but could also keep their files and documents secure.

Connections 130

Connections Roadmap Chatbots Trends 130

InMoment XI

NOVEMBER 18, 2024

Behavioral Data Purchase history Browsing activity Engagement with content or promotions Behavioral data helps you identify patterns in how customers engage with products, websites, or marketing materials. It sheds light on preferred products, purchasing frequency, and typical customer journeys. Accessed 11/13/2024.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

NobelBiz

JANUARY 3, 2024

In 2024, several key trends are set to redefine the landscape of these centers. Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

InMoment XI

MAY 2, 2024

With these statistics in mind, it becomes clear that retail reputation management is one of the most important things you can do to improve customer acquisition, retention, and the overall retail customer experience. Positive reviews also serve as powerful testimonials that can attract new customers and enhance brand credibility.

Retail 195

Retail Customer Retention Strategy Management 195

InMoment XI

JANUARY 22, 2025

A 2024 survey found that 88% of consumers will choose a business that responds to every review , but only 47% would choose a business that never replies to reviews. Pre-configured response templates speed up response times and ensure that customer engagement is both timely and consistent.

Management 195

Management Multi-Channel Effort Score Social Media 195

InMoment XI

OCTOBER 3, 2024

Maintain An Omnichannel Experience An omnichannel customer experience is key for guests in the hospitality industry. Customers engage with companies on an average of nine different channels, and they expect their experience to be consistent with each one. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

ECXO

AUGUST 15, 2023

As with most breakthrough concepts, the idea of digital twins has made it out of manufacturing and into marketing and customer engagement. So the question becomes, if we can make digital twins of machines, can we make them for customers too, and what are the possibilities?

Customer Journeys 294

Customer Journeys Analytics Data Brands 294

ShepHyken

NOVEMBER 14, 2024

Over 40% of businesses say AI reduces customer interactions needing live agents, shortens call durations, and cuts down after-call work time. Enhancing Customer Engagement with Agent Assist and Bots AI isn’t only improving internal processes; it’s also changing how businesses engage with customers.

Employee Experience 66

Employee Experience Customer Experience Self Service Contact Center 66

InMoment XI

OCTOBER 4, 2024

For instance, if a customer actively interacts with your brand during the last week of each month, your business could enhance its marketing efforts during this time for increased customer engagement. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 9/25/2024. Accessed 9/25/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 8, 2024

Implement Virtual Try-Ons Using augmented reality technology to allow customers to try products virtually will enhance their shopping experience. One retailer saw that when a customer engaged with AR technology, they had a conversion rate that was 90% higher than customers who did not engage with the same technology.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 86

e-support Customer Centricity Apparel Leadership 86

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Retently

NOVEMBER 13, 2024

In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Why It Matters : With Walmart’s vast inventory, the addition of VFR technology helps customers navigate sizing challenges and make more confident purchasing decisions. But why are VFRs growing so quickly? Let’s break it down.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

BirdEye

FEBRUARY 15, 2024

This trend towards automation in collecting and responding to reviews indicates a shift in customer engagement strategies, emphasizing efficiency while balancing the need for personalization. The post State of online reviews 2024: Embracing automation for growth appeared first on Birdeye Customer Experience Management.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 100

NPS B2B Software Net Promoter Score 100

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. I was drawn to this article because of its title.

Customer Service 76

Customer Service Social Media Tips B2C 76

eGain Blogs

FEBRUARY 29, 2024

With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! And customer service is one of the sweet spots for Gen AI and KM innovation. Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era.

CRM 72

CRM Innovation Customer Engagement Report 72

Gainsight

JANUARY 10, 2025

While our robot overlords arent taking our jobs anytime soon, the report found that AI is transitioning from a nice-to-have experiment to an essential driver of customer engagement and scalability. AI: From Experimentation to Essential For years, AI in Customer Success was experimental.

Trends 52

Trends Report Self Service B2B 52

Retently

AUGUST 15, 2024

This allows for deeper analysis of customer feedback, enabling businesses to identify trends, track progress over time, and make data-driven decisions. Improved Customer Engagement: Tools designed specifically for customer feedback tend to offer better user experiences, resulting in higher response rates and more meaningful data.

Ecommerce 106

Ecommerce Retail Software Brands 106